Had a problem with my husband’s scooter whilst on holiday locally so I rang them, the lady apologised they couldn’t send anyone out today but offered to check it when we got to them, which they did. A... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Had an annoying rattle on a scooter bought from them some years ago.A technician at no charge rectified the problem with no fuss despite some problems in friendly courteous way. Excellent service wi... Se mere
Top mechanic Dave delivered my new Cabin Car right to my front door, fantastic guy! Very knowledgeable. Previous to this my visit to the shop was a very nice friendly experience. All the team were so... Se mere
East Coast Mobility went the extra mile when our skylight window lost power and we were not able to close during a freezing cold spell.From our initial contact with Kelly who arranged for Grant to com... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
East Coast Mobility are a family-owned and family-run mobility retailer with one strong mission: to enhance the lives of the less able. We have been striving for this for over 20 years now and are constantly working hard to make your life easier to maximise mobility. From mobility scooters to beds and chairs, power and wheelchairs to a variety of daily living aids, we offer mobility products to ensure that your lifestyle is as comfortable as possible. Alongside our comprehensive catalogue, we also work incredibly hard to make sure that each and every one of you that comes to us has a positive experience. Our quality services include free home demonstrations so you can try out some of our Beds and Chairs in your own home and see how it is suited to you. We can alter and build products to your exact requirements as well as make adaptations when your needs change over time. The design and installation of our Stairlifts are all completely bespoke as well and completed by in-house trained professionals. If any adaptations are required for these, they can be undertaken by our friendly team as and when needed. Our supreme after-sales service is apparent through our servicing, testing and repairs that we offer as standard. We believe in providing a Platinum Service which includes Mobility Scooter repair, bathroom adaptations, electrical testing, product servicing, plus so much more! Contact us today for further information.
Kontaktoplysninger
1 Carlton Road, NR33 0RU, Lowestoft, Storbritannien
- 01502 514500
- hello@eastcoastmobility.co.uk
- eastcoastmobility.co.uk
Excellent customer service
Had a problem with my husband’s scooter whilst on holiday locally so I rang them, the lady apologised they couldn’t send anyone out today but offered to check it when we got to them, which they did. All the staff we dealt with were extremely helpful & service was brilliant & we were back on the road within half an hour. Highly recommend this company, just sorry we’re not local so can’t use them any further!
30. april 2026
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
We’re delighted we could get you back up and running so quickly.
Thank you so much for your lovely comments — they are truly appreciated by all of us here. It was an absolute pleasure to help, and we’re very grateful for your recommendation.
We wish you both all the very best and hope you enjoy the rest of your holiday trouble-free.
Kind regards,
All the team at East Coast Mobility
Had an annoying rattle on a scooter…
Had an annoying rattle on a scooter bought from them some years ago.A technician at no charge rectified the problem with no fuss despite some problems in friendly courteous way.
Excellent service with a smile.
Mr D H Howe
13. april 2026
Uopfordret anmeldelse
My experience with East Coast Mobility
Top mechanic Dave delivered my new Cabin Car right to my front door, fantastic guy! Very knowledgeable. Previous to this my visit to the shop was a very nice friendly experience. All the team were so helpful and I was offered a great deal . Anyone who has mobility needs should go to experience possibly the best service you can get anywhere
6. marts 2026
Uopfordret anmeldelse
There's only 1 scooter company east coast moblity
Verry good service verry helpfull I have always received good service and support with every purchase highly recommended good company to deal with
3. juli 2025
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
Hi Martin,
Thank you so much for taking the time to provide a 5 star rating. We are so glad we were able to assist you.
Your review and kind comments have been shared with the team. If we can assist you in any way please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Strongly recommend
Darren was very understanding and was able to meet my needs when it came to my mobility. I now have a new freedom to get out on my own without relying on my family and I cannot thank the company enough especially Darren!
14. august 2025
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
Hello Charlotte,
Thank you so much for your lovely review and recommendation. We’re delighted to hear that Darren was able to find the perfect solution for your needs and that you’re now enjoying the freedom to get out and about independently.
It means a lot to know we’ve made such a positive difference, and we’ll be sure to pass your kind words on to Darren.
Take care,
The East Coast Mobility Team
Saved my holiday
I cannot thank the very helpful staff at east coast mobility. Have being unable to walk very far and my scooter having a puncture. Our holiday camp and us tried every where to get this fixed. We had given up hope and my holiday ruined. Thes kind people could not have been more helpful, the got it sorted for me in 20 mins. Very friendly and professional staff. I noticed a lot of choice in the area of disability needs and would recco.end anyo e give them a try.
13. august 2025
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
Hello Sharon,
Thank you so much for your kind words and for sharing your experience. We’re so pleased we could help get you back on the move and make sure your holiday wasn’t spoiled. Our team always aims to provide friendly, professional service and it’s lovely to hear that this made a difference for you.
We truly appreciate your recommendation and hope the rest of your holiday is full of enjoyment. If you ever need us again, whether it’s a quick repair or advice on mobility products, we’ll be here to help.
Take care,
The East Coast Mobility Team
pressure free c/w friendly advice as well as tea and biscuits!
Absolute product knowledge and understanding of individual needs. They steered me away from making and unfortunate error in my choice of product and guided me to a much more suitable product. Friendly reception and light hearted banter in an unpressured environment, all this with a cup of tea and biscuits thrown in. What's not to like? I thoroughly advise you to visit this showroom.
8. august 2025
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
Thank you so much for taking the time to provide a 5 star rating. We are so glad to hear that we were able to offer you helpful advice. It's incredibly important to us that our customers purchase products which are best suited to their requirements.
Your review and kind comments have been shared with the team.
If we can assist you in any way please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Great job.
When my mother in laws old stairlift packed up we desperately needed to replace it. David turned up within half an hour and managed to get it going again.We ordered a new one and three days later the old one was out and a new one installed.David,I have to say you went above and beyond and your workmanship was first class.Well done to you and your team.
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
Hi Alan,
Thank you so much for taking the time to provide a 5 star rating. We are so glad we were able to assist you when your mother in law's old stairlift had a problem.
Your review and kind comments have been shared with David and the team. If we can assist you in any way please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Exceptional service, highly recommend them
Exceptional service, I can’t recommend these people highly enough.
My wife and I were looking to replace our heavy auto fold mobility scooters. We visited them 3 times over a week to decide which scooters were best for us.
On every visit they were very friendly and informative. They understood we were on a budget and due to our disabilities we struggle to lift our scooters into our car. They recommended a couple of scooters which would be best suited for our needs. We chose a make and model with their guidance and we got an amazing deal for two new scooters and a generous trade in for my big Daytona XLR scooter which we were very happy with.
I can not thank Grant and his team enough for all their help and friendly service throughout.
They provide lovely biscuits too🤣.
If anyone is looking for a new mobility scooter you can’t go wrong with them.
Many Many Thanks
Ray & Meg
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
Hi Ray & Meg,
Thank you so much for taking the time to provide a 5 star rating. We are so glad we were able to assist you when it came to upgrading your scooters.
...and yes, we are glad you agree - the biscuits are excellent! :)
Your review and kind comments have been shared with Grant and the team. If we can assist you in any way please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Made the delivery of the Tandem…a pleasure
Made the delivery of the Tandem mobility scooter on time and allowed me to test drive it with my invalid wife on the back seat to determine it was suitable.
Gave us a very competitive price.
Promptly dispatched seat belts which had not been fitted without additional charges, when I noticed they were not with the scooter on delivery, minutes after the delivery driver/engineer had departed.
24. april 2025
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
Hi Robert,
Thank you so much for taking the time to submit your 5-star review.
It's great to hear you and your wife had such a positive experience. We are also glad to hear the post-delivery issue was resolved so promptly for you.
If there is anything else we can do to assist you or your wife in the future please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Five stars
Such a great team good banter always up for laugh and a joke very supportive when I had an accident with my scooter lent me one until my one is fix couldn't ask for better people
4. juni 2025
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
Hi Jade,
Thank you for taking the time to leave us such a lovely 5-star review.
We’re delighted to hear you felt supported and well looked after – providing a friendly, professional service is at the heart of what we do, and it means a lot to know that came through.
If there's ever anything more we can assist you with, please don’t hesitate to get in touch.
Wishing you many safe and joyful journeys on your scooter.
Take care,
The East Coast Mobility Team
Great service at this place
Great service at this place, I’ve had repairs done there before and they were good quick and careful… so I bought a new scooter from them and it’s wonderful. Bought a rascal pioneer and it can go pretty much anywhere. Really happy
28. maj 2025
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
Hi Emily,
Thank you so much for taking the time to submit your 5-star review.
We will be sure to share your lovely comments and feedback with the Workshop, and the colleagues who assisted.
If there is anything else we can do to help you or your grandad in the future please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Our grandad came in to get wingmirrors…
Our grandad came in to get wingmirrors fitted on his scooter.
The person working kindly fitted them for free! What a kind person. Throughly reccomend if you want to spend your money in a shop who actually cares about people! Wonderful and refreshing
28. maj 2025
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
Hi Gina,
Thank you so much for taking the time to submit your 5-star review.
We are so glad to hear you and your grandad had such a positive experience.
Your lovely comments will be shared with colleagues who assisted you and the rest of the team.
If there is anything else we can do to help you or your grandad in the future please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
What a fantastic company you run in…
What a fantastic company you run in Lowestoft all the staff go out there way in phone calls to meeting and serving everyone great service and prompt no messing about to day I collected my wheelchair and was in and out with item in less than 10mins Ty al so very much has made my day can’t Ty enough but ThankYou mark p
15. maj 2025
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
Hi Mark,
Thank you so much for taking the time to submit your 5-star review!
We are so glad to hear you had a positive experience.
Your lovely comments and feedback will be shared with the whole team.
If there is anything else we can do to help you in the future please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Fantastic service
Fantastic service , craig who delivered scooter was so helpful , would and will recommend to other people
19. februar 2025
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
Hi Mark,
Thank you for taking the time to post your review.
We are so glad to hear you had a positive experience with us.
We will be sure to pass on your compliments to Craig.
If there is anything else we can do to help you please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
I first saw them on line when I goggled…
I first saw them on line when I goggled a search, we went for a ride out with the intention of just looking to upgrade my scooter, we went to east coast mobility and were made to feel at home from the start being served coffee/ tea. I found the second hand scooter I was looking for on their forecourt the whole shopping experience was first class. I received my scooter delivered to my door by again a very curious young man who shew me all I needed to know about the scooter. The scooter was in show room condition and fully serviced by their workshop team. I would highly recommend east coast mobility to anyone looking for mobility aids many thanx to you all Phil Green
13. januar 2025
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
Hi Phil,
Thank you very much for taking the time to submit your 5-star review.
We pride ourselves on offering a service which reflects our family values, and is also both personable and professional. We are so glad we were able to deliver you such a brilliant experience.
We will be sure to pass your comments on to everyone who was involved.
If we can assist you in any other way in the future then please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
All of the staff I have dealt with have…
All of the staff I have dealt with have gone the extra mile in helping my Mum from a bespoke stair lift to a rise and recliner chair
26. september 2024
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
Hi Jo,
Thank you so much for taking the time to submit your 5-star review!
We are so glad to hear you and your Mum have had a positive experience.
If there is anything else we can do to help you in the future please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Wouldn’t recommend from buying from…
Wouldn’t recommend from buying from east coast mobility they harass you if you don’t make the payment on time and they non stop call you and they charge a ridiculous amount for the scooter do not buy
29. juni 2024
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
Hi Tiffany,
We are sorry to see your rating and read your review.
Our team have been trying to reach out to you to resolve this matter.
Despite numerous attempts and methods to communicate over several months we are no further forwards.
Our credit agreements require payments to be made on specific dates. Any late payments will prompt a reminder from our Credit Control team. If we have been unable to reach you this would lead to repeat attempts until the matter has been resolved.
Our payment plans are designed to give people an affordable and fair opportunity to regain their independence. Over East Coast Mobility’s 20 year history these plans have helped hundreds of people.
Kind regards,
The East Coast Mobility Team
Matter resolved amicably
I requested a brochure for the products I had seen online one week later I got a card from the post office requesting £5 for a package as no postage had been paid this included the brochure there was no indication when ordered that I would be paying the postage not good bad start I ordered my cabin car from someone else
After discussion with the company yesterday this matter was resolved satisfactory many thanks
Mrs V Andrews
11. juli 2024
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
Update - 21/08/24
Hi Mrs Andrews,
Thank you for sharing your updated review.
We are very sorry about the postage mailing error.
We are glad to hear you feel the matter has now been resolved.
If we can assist you further in any way please do not hesitate to contact us.
Kind regards,
The East Coast Mobility Team
---
Original Reply - 20/08/24
Hi Mrs Andrews,
We are so sorry to read your 1-star review.
This does not sound right at all. All requested brochures from East Coast Mobility are mailed completely free of charge.
This may have been a genuine human error and mistake when franking your brochure package for which we are sorry for.
We would like to make this right. We have sent you a request for more information via Trustpilot. This should be in your email inbox. Please kindly respond to this request so we can contact you.
Kind regards,
The East Coast Mobility Team
On my side.
The staff were very helpful and really seemed to care that I should buy what was best for me. In particular, Kelly went out of her way to sort a problem with my order.
1. november 2023
Uopfordret anmeldelse
Besvarelse fra East Coast Mobility
Hi Ian,
Thank you for your review!
We are so glad to hear you had a positive experience with us.
We will be sure to pass on your lovely comments to Kelly.
If there is anything else we can do to help you in the future please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.