Easy online booking, friendly helpful staff, quick Shuttle service to and from airport, modern low kms car and very competitive and affordable price. Have used many times before and will definitely k... Se mere
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Stay away from this scam. Besides giving me a smaller car than I booked, they charged me the full liability amount for a small scratch someone had intentionally made on one of the doors, without prov... Se mere
The whole experience was seamless, from booking to return drop off. Costs were clear, reasonable and transparent. Hugely appreciated the shuttle bus service to and from the airport. Staff were attenti... Se mere
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5* all the way from beginning to end, will definitely use this company again if we return to Brisbane. Hired a Toyota RAV4 Hybrid plus satnav from Brisbane central office the young lass was profess... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
East Coast Car Rentals is one of Australia's largest independent car hire providers, offering you a wide range of great quality car rentals at the lowest possible rates. Operating since 1979, East Coast Car Rentals consistently delivers competitive rates and top quality cars at major cities and convenient airport servicing locations across Australia.
Kontaktoplysninger
P.O. Box 2560, 4215, Southport BC, Australien
- 1800028881
- info@eccr.com.au
- eastcoastcarrentals.com.au
4,4
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3 t anmeldelser
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Quick and easy service
The pick up and drop off was quick and easy. The drop off service was excellent. I arrived at 6:30am as I had a 8am flight. The store doesn’t open until 7am but I was just going to drop the keys in the slot and walk to the airport. One of the staff just arrived and asked me what time my flight was and then offered to drive me to the airport in my hired car. It was going above and beyond what I expected. I also liked that I was asked to take photos at pick up as evidence of the state of the vehicle. My only small complain is that during pick up, the guy kept asking me to pay extra for insurance. I told him my credit card covers car rentals but he kept insisting that it doesn’t cover what I needed.
30. januar 2025
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Hi Sharon,
Thank you for taking the time to share your feedback and for your 4-star review! We’re delighted to hear that your pick-up and drop-off experience was quick and easy, and that our team went above and beyond by driving you to the airport for your early flight. Providing exceptional service is always our goal, and it’s wonderful to know that this made a positive impression.
We’re also glad you appreciated the request to take photos at pick-up as part of our transparent process for documenting the vehicle’s condition.
Thank you again for your kind words and constructive feedback. We hope to welcome you back on your next trip and provide you with another seamless experience!
Regards,
ECCR Team
Easy, friendly, no fuss, customer-centric, fair price
Easy, friendly, no fuss, customer-centric, fair prices.
18. januar 2025
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Hey thanks Peter! Sounds like the dream rental experience right there🙂 See you again next time.
Date on car seats are missing
The pick-up and return to the airport was quick and efficient. The check-in took some time. First they couldnt find the right booking and then they had fforgotten the carseats for the children. The date on the car seats installed was removed so you couldt see how old the car seats were. According to the manufacturer they are not allowed to be more than 8 years and he only way to tell is the date on the seats. This is not very safe for parents.
Great value and good cars. Booked through the entertainment book and got a good discount there.
7. november 2024
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Hi Ann-Cathrin,
Thank you for sharing your feedback. We’re pleased to hear that you found our service efficient and that you received great value for your rental. However, we’d like to address your concerns regarding the child car seats.
All car seats in our fleet meet Australian safety standards and our entire inventory was replaced less than two years ago to refresh the inventory and ensure compliance.
We appreciate your comments and will take them into consideration as we continue to review and maintain our equipment.
Regards,
ECCR Team
The easy pickUP & dropOFF
Each time easy to pickUP & dropOFF.
Easy to check IN with passport & drivers licence in advance.
I rented 3 times in January 2025.
In Melbourne 2x & in Launceston (Tasmania).
I took full insuranse. 0$ excess.
25. januar 2025
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Hi Skirmantas,
Thank you so much for your fantastic review! We’re thrilled to hear that you had such a smooth experience with East Coast Car Rentals during your three rentals in January 2025 – twice in Melbourne and once in Launceston.
We’re delighted that our pick-up and drop-off process was easy and convenient for you, and that our online check-in system made things hassle-free. It’s also great to know that our full cover option with $0 excess gave you peace of mind during your travels.
Your loyalty means the world to us, and we truly appreciate you choosing East Coast Car Rentals for your trips. We look forward to welcoming you back on your next adventure!
Regards,
ECCR Team
Excellent service !
Excellent service !! From the moment l was picked up from the airport ( l clearly couldn’t follow instructions to pickup point and got lost ) however the pickup driver rang called me and kindly guided me to the correct pick up point . Thank you !
The girls in reception were amazing and so friendly both on pick up and drop off , car was great and such competitive prices.
Thoroughly recommend and I’ll be back 😊
12. januar 2025
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Hi Susanne,
Thank you so much for your glowing review! We’re absolutely thrilled to hear about your positive experience with East Coast Car Rentals.
We’re so glad our pickup driver was able to guide you to the correct location and make the process stress-free for you – we know how overwhelming it can be after a long flight! It’s also wonderful to hear that our reception team made such a great impression with their friendly and helpful service.
We’re delighted that you enjoyed the car and found our prices competitive – providing great value and reliable vehicles is always our goal.
Your recommendation means the world to us, and we can’t wait to welcome you back on your next visit! 😊
Regards,
ECCR Team
Besvarelse fra East Coast Car Rentals
Sweet! Thank you Mayank 🤙🏼 See you next time.
Great Car, Amazing Customer Service, Would Recommend.
I arrived after a 25 hour flight to collect my pre-booked hire car. The service was amazing. From landing I received a message to let them know when I was at the airport. A transfer bus arrived and helped with my luggage and took me to the car hire place.
The gentleman dealing with my booking took time to explain everything, very friendly and helpful.
My initial car had a SatNav related issue, so they upgraded me without fuss.
On drop off, they inspected the vehicle, and I was ready to head back to the airport. A frictionless and seamless transaction. Great customer service, friendly transfer to the airport.
The car was reliable, amazing and very happy as I travelled Kangaroo Island.
Definitely recommend and thank you to the gentleman that went the extra mile to help a very tired and weary traveller.
14. januar 2025
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Hi Jason,
Thank you for sharing your wonderful experience with us! We’re thrilled to hear that our team at Adelaide Airport provided you with amazing service after such a long journey. We know how important it is to have a seamless and stress-free process, especially after a 25-hour flight.
It’s great to know that our transfer service, the friendly and helpful staff, and the quick resolution of the SatNav issue made your experience enjoyable. We’re so glad you were able to explore Kangaroo Island in a reliable and upgraded vehicle!
Your kind words motivate us to continue going the extra mile for our customers. We truly appreciate your recommendation and hope to welcome you back on your future travels.
Regards,
ECCR Team
So good, I booked again!
The pick-up and return to the airport was quick and efficient. The check-in again was fast and efficient. Great value and good cars - got an upgrade on my first visit. Re-booked with ECCR when I returned to Melbourne - only minor criticism, I had to wait 30 minutes for the car to be prepared on my second visit.
20. december 2024
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Thank you, Richard, for your 5-star review and for choosing East Coast Car Rentals again! We're delighted to hear that you found our pick-up and return processes quick and efficient and appreciated the great value and quality of our cars.
It's great to know you enjoyed an upgrade during your first visit! We appreciate your understanding regarding the slight delay in preparing the car on your second visit and will work on improving this for an even smoother experience next time.
Friendly Helpful Staff
Good prices, close to airport, friendly staff. Decent cars.
11. januar 2025
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Cheers mate, we appreciate your feedback. We'd love to see you again soon to grab that 5th star 😉
Excellent customer service
Excellent customer service. Very helpful staff.
26. januar 2025
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Thanks for the 5 stars Zoran! Our Gold Coast Team are super stars! See you next time.
Absolutely brilliant service from the…
Absolutely brilliant service from the start to finish. Great pick up and drop off service and close by the airport
4. januar 2025
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Thank you, Alex, for your fantastic 5-star review! 🌟
We’re thrilled to hear that you had an absolutely brilliant experience with our service from start to finish. It’s great to know our pick-up and drop-off service made your trip that much easier, and we’re happy our location close to the airport worked well for you.
We appreciate your kind words and look forward to welcoming you back for another smooth and convenient rental in the future!
Regards,
ECCR Team
The car was prepared according to my…
The car was prepared according to my wishes. The vehicle handover itself was carried out with the appropriate level of professionalism. My request to shorten the rental period by one day was granted free of charge. When returning the car, everything went quickly and without any problems.
30. december 2024
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Thank you, Krzysztof, for your fantastic 5-star review! 🌟
We’re so pleased to hear that we could meet your expectations and accommodate your request to adjust the rental period. It's great to know that the vehicle was prepared just as you wanted and that both the handover and return processes were smooth and professional.
We truly appreciate your feedback and look forward to assisting you with your future car rental needs. Safe travels!
Regards,
ECCR Team
Great Service
I rent many vehicles, and first time with East Coast Car Rentals. Great service and great car. will use again.
21. januar 2025
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Thanks for trusting us 🙂 We are stoked to hear your first ECCR experience was 5-star! Looking forward to seeing you again soon.
Don't go past East Coast for car rentals
From their updated app with the clearest instructions I have ever received, to the driver who happened to pick us up and drop us off at the airport after handing back the car, the whole experience was seamless, professional and easy to navigate. Well done, East Coast!
8. januar 2025
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Hi Katey,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our updated app clear and user-friendly, and that our team made your experience seamless and professional. It's wonderful to know our driver left a positive impression as well!
Your kind words mean a lot to us, and we’re so glad we could make your journey smooth and hassle-free. We look forward to welcoming you back next time!
Regards,
ECCR Team
Great prompt service
Great prompt service, pick up shuttle driver was very helpful and informative.
After hours drop off was great for early flight.
5. januar 2025
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Hi Tom,
Thank you for your 5-star review! We're delighted to hear you had a great experience with our prompt service and helpful shuttle driver. Your kind words motivate us to keep providing excellent service to all our customers.
Regards,
ECCR Team
The staff at the Marcoola branch were…
The staff at the Marcoola branch were excellent. I had made a reservation via website and no issues when I went into collect car. They also put in two car seats that I had forgotten to book. That was appreciated.
The car was great too! Easy to drive.
23. december 2024
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Hi Mia,
Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that our team at the Sunshine Coast branch provided excellent service and could accommodate the car seats for you. It's great to know you found the booking process smooth and the car easy to drive.
Your kind words motivate us to continue delivering exceptional service. We look forward to assisting you again on your next trip!
Regards,
ECCR Team
A very well run organisation
A very well run organisation. Good selection of vehicles.easy online booking process. Speedy pick up and drop off. Just as it should be . Thank you
19. januar 2025
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Hi Edward,
Thank you for your amazing 5-star review! We’re thrilled to hear that you found our branch super efficient, with a great selection of vehicles and an easy online booking process. It’s fantastic to know that our pick-up and drop-off services met your expectations.
Regards,
ECCR Team
GREAT TEAM AND GREAT VALUE
I have used ECCR several times. Adelaide branch are very helpful. The pickup is prompt and its 3 minutes to the depot. The drivers are friendly and informative. The cars are spotless and I requested the same model the following week- which they did for me. Great value too.
17. januar 2025
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Hi Peter,
Thank you for your fantastic 5-star review! We’re delighted to hear that you’ve had consistently great experiences with our Adelaide branch. It’s wonderful to know that our team was able to accommodate your request for the same model and that you found our service, vehicles, and value exceptional.
We appreciate your loyalty and look forward to welcoming you back again soon!
Regards,
ECCR Team
service provided at collection was very…
service provided at collection was very good. The courtesy drivers were also very good.
the car was clean and readily available.
two issues.
1. very difficult to locate the pick up point as the car is a few kilometers off site (as is the office). telephone calls were not much help, but another company told us we were in the right location for pick up.
2. we paid additional insurance through booking.com (as we have with previous other car rental companies), however, East Coast rentals wanted us to make a payment through them (even though we had already paid the extra). there amount was more than the car rental. I declined and noted any damage was a $4000 excess and I had to pay $1000 deposit on my card. They said any accidents, i would be liable for the above and have to contact booking .com if I needed to make a claim. We could have used a different car rental company and would not have had this hassle.
6. januar 2025
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Besvarelse fra East Coast Car Rentals
Hi Graham,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our collection service, courtesy drivers, and vehicle quality to your satisfaction. However, we’d like to address the concerns you’ve raised.
Pick-Up Location:
We are an offsite car rental provider, which is noted during the booking.com booking process. Listings typically differentiate between "in terminal" providers (located onsite and usually higher priced) and "shuttle bus" providers, like us, which offer a courtesy transfer to our branch.
To make the process as simple as possible, we send an SMS 24 hours prior to collection with instructions for arranging the shuttle. Once ordered, step-by-step directions guide you to the pick-up point. Alternatively, our contact centre is available for assistance. A review of your booking shows that it was booked less than 24 hours prior to collection and therefore this feature would not have been automated and a call would have been required to arrange the shuttle.
Insurance and Liability:
When booking through a third-party provider, the additional insurance offered is an excess refund policy. This means that regardless of the car hire company, if an accident occurs, you would need to pay the excess upfront and then claim it back from the third-party insurer.
At East Coast Car Rentals, we offer options to reduce liability at the counter, which eliminates out-of-pocket expenses in the event of damage. This also waives the $1,000 security bond required when liability is not reduced. The details of your liability and security bond are outlined during the booking process and included in the confirmation email for transparency.
We understand that this can sometimes be confusing, which is why we always recommend booking directly with us. This ensures clarity on pricing, liability options, and the booking terms.
We appreciate your feedback and would like to stress the importance of reviewing your booking information for a seamless experience. We hope to have the opportunity to provide you with an even better experience in the future.
Regards,
ECCR Team
Very easy to deal with
Very easy to deal with. Great value for money.
16. januar 2025
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Cheers Maria! We're glad we met your expectations and look forward to seeing you next time 😊.
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