East Coast Car Rentals Anmeldelser 

Used a third party for insurance . When you go to their desk to get your car they’ll try everything to sell more insurance even though your third party tells you you don’t need it even mentioning them by name . As I said to them as they crapped on about third parties etc . Why do you use a third party and take their booking if not genuine ???? They took the normal $1000 holding fee , I had an accident ( minor ) 100 percent the other drivers fault , they reviewed incident report and agreed , but now have discovered they have banked my $1000. I used east coast for years but like many I see at their counter they are forever trying to screw more money from customers . Beware I don’t believe their good ratings . Sometimes better off going with a major car hirer . I’ll continue the battle to get my $1000 back which was ill gotten by East Coast .

Have read response I returned car no damage by me and fulfilled all contract clauses re this rental and holding of the $1000. There was nothing mentioned by east coast about holding my deposit . Again they accept bookings gained by third parties but will always attempt to flog extra charges or even with hold money .

I have booked rental cars with East Coast Rentals for many years and always found them very helpful, reliable and offer a good price. Their cars are very good and they have always been very helpful and flexible.
On this occasion we have had a car on their East Coast Rentals Subscription service as I needed a car for an extended period of 8 months. The price covers the rental, insurance, second driver and excess cover and can be charged to you weekly, fortnightly or monthly.
When I asked after a few months to change the car for a slightly bigger one Stacey was fantastic at sorting it all out, including having it brought to their Sunshine Coast depot so I didn’t have to return to Brisbane where I had collected the original car.
When I was arranging to return the car at the end of my trip Dave and the team were most helpful in making sure I could return the car to Brisbane as well as being innovative in finding a solution to me needing to keep the car for an extra couple of days after the end of the billing cycle.
I have never had anything but excellent service from anyone in East Coast Rentals and the fact that some of the people have worked there for many years I think says it all. It is nice to have a person with a name to deal with too!

Immense thank you to Damian for the amazing service provided for us on (May 8, 2026) during our car hire experience at 3 Karana St,Tugun (QLD). He was Warm, welcoming, and professional, he made the process smooth, easy and stress-free.

Fantastic service, I booked through another party but we had no issues. Very good pricing for 3 days plus full insurance which was also very reasonable. they provided a prompt shuttle service from Brisbane airport. Anne let us have 2 options of a vehicle in the same class, so we went for a Mazda 3. Great little car with heaps of room and good fuel consumption. In future I will book directly through East Coast Car Rentals. There was only one little annoyance, and that was, because we had a early flight we had to return the vehicle to another company nearby for a extra fee of $55.00, but that also included a shuttle bus to the Airport. I would gladly pay extra to be able to drop the car back at East Coast Car Rentals if they opened a bit earlier at 4am instead of 6am. or failing that, drop off at a car park at Brisbane Airport.
Photo 1 in review by Allan Anfilow

I am extremely disappointed with my experience booking an East Coast Car rental through Booking.com. My flight from Brisbane to Sydney was cancelled just one hour before departure- something completely beyond my control. As a result, I had no choice but to cancel the car hire.
Despite the circumstances I was charged a cancellation fee of $235.35 and only refunded $118.95. This feels excessive and unfair particularly given that the cancellation was due to an unforeseen flight disruption.
I understand that policies exist but there should be some flexibility or consideration in situations like this. Charging such a high fee under these circumstances is unreasonable.
Based on this experience I will not use Booking.com to book car hire again.

When we arrived Denzel was amazing: extremely helpful with little tios about our travels. We were in the car and driving within 7min of arriving by the shuttle bus. Returned the car and were in shuttle bus within 3min! Just a fantastic experience when compared to other car rental companies we used previously when in Melbourne and Europe. Highly recommend!

5* all the way from beginning to end, will definitely use this company again if we return to Brisbane.
Hired a Toyota RAV4 Hybrid plus satnav from Brisbane central office the young lass was professional and helpful, dropped car off at the airport hub and shuttle bus took us to the airport. It was all effortless.
Keep it up guys good work 👍

Even though we hired one of the slightly older, higher mileage cars, it drove perfectly. They were very accommodating with our mixup with the returning date (our fault). Would recommend East Coast Cars

Didn't bother hiring a car through them. Asking for a $1000 deposit " because I haven't hired a car with them before" is an absolute disgrace.

Reply - Yes, I believe I mention that in the below review. You offered some reimbursement for your error. But that is the crux of this review isn't it. You deem that solves the matter whereas I disagree, I am still out of pocket for your mistake. Not solely from a monetary standpoint either, but mine and my wife's time standing on a curb next to your closed office with our 2 year old child after a long 3 days of travel and then the following day having to make the return trip to Brisbane to drop off the second unnecessary car and pick up the original booking.
So, you'll excuse me if I don't agree that the matter has been "solved"

Booked a pick up, called to ensure they'd be there after a flight delay, turned up to a closed office with luggage and a baby in tow. Incurred fees of a taxi and a second rental to get to my hotel. Then had to rearrange everything to recollect the original rental. Then spent a month chasing them up for reimbursement, to which half was paid.
It's a pity that poor reviews are the only thing that carries currency in a world of increasingly poor customer service. It would be one star if not for the work of one or human interactions after the fact. I think I'll stick with paying slightly more for a reputable company in the future.

I booked a car with East Coast Rentals via Booking.com and, overall, the experience was disappointing due to a lack of transparency and communication.

I had already purchased full coverage insurance through Booking (covering damage, theft, and excess fees), and I know from previous rentals that rental companies are informed of this when the booking is made. However, at the counter, the staff did not acknowledge this at all. They simply said that “with what I had included,” I would need to leave a $1000 AUD deposit and be liable up to that amount. No explanation was given about the Booking insurance or how it applied. Feeling unsure after a long trip, I paid an extra $150 AUD for their own coverage which ment $550 excess — something I wouldn’t have done if the situation had been explained clearly.

The car (a Mitsabishi) functioned okay but was given to us with a half tank which we had to return to inform the staff as they recorded it as a full tank.

The most frustrating moment was that we had to catch an early flight when returning the car. We had to drop the car off at a specific parking lot and had to pay the parking fee of $60 to leave it there for 2 hours.

Furthermore we didn't do a final inspection together and they charged me $550 excess for damage to the car that was deemed as wear and tear. Complete fraudulant, no paper work signed in agreeance of the damage which happened after drop off as I had photos of the car when dropped off at the Paking Lot.

When questioned the staff about this transaction, I was ignored, this ended up having to been chased up by the bank as a dispute. Got our money back after a massive battle and waste of time. This money should not have been taken out in the first place.

The staff wasn’t rude, but the overall experience felt poorly handled and not transparent. I wouldn’t recommend East Coast Rentals, especially to international travellers.

This was the 4th trip I have used the company. Just a great experience at a very competitive price. Reliable, fuel-efficient car, good customer service, An all-round 👏

Great experience with ECCR from our arrival in Hobart to our departure in Launceston, it all went smoothly. Nice car and very good shuttle experiences, this company is very good and I highly reccomend their services Cheers David C.

Easy online booking. The car was as stated, clean and well appointed. The staff were very helpful at both ends as I picked up in Adelaide and dropped off in Melbourne. Both shuttle transports were seamless. Balvinder was a great guy and very efficient in getting us to Melbourne Airport. Excellent company to deal with. Thank you East Coast Rentals

I lodged a formal complaint with this eCar s service and never received any response or follow-up, which is extremely concerning.
I have since escalated the matter to Fair Trading. After reviewing all correspondence, including emails and messages from this company, I was advised that the manager’s conduct is serious and to be reported to the police, as well as to AFCA. I will now be proceeding with both
The lack of accountability, failure to respond to complaints, and overall handling of this situation is completely unacceptable. No customer should be treated this away it’s disgusting behaviour and they are getting away with it obviously

Nice customer experience but:

- long wait for a car
- when they finally found my hybrid car, it was dirty
- they had to take extra time to find a new car

Cette agence c'est une escroquerie car il vous prélève des frais totalement justifiées surtout ne pas louer avec eux

We used Melbourne and hobart branches. We had excellent and efficient service for both. I highly recommend this company for value for money and decent cars .

Everything went well with our car hire. Directions for the shuttle bus pick-up were clear, we didn't wait long for the pick-up, and collection of the car was quick and easy. Staff were friendly. Return of the car was just as good. Cost of the hire was actually the cheapest I could find. Very happy.

Paid for full insurance through booking.com. went to pick car up at Launceston and the counter staff still wanted me to take out insurance through them aswell as he reckoned they don't cover everything? Three weeks after we handed the car back we got a $71:50 amount taken out of our account no email or call/text to say why.
The cars may be cheap to hire but make sure you check out the fine print.