Earth Wardrobe Anmeldelser 752

Ordered 2 weeks ago, 21 October. After a week(28oct) I contacted and got a reply it will be with me by Thursday. On Friday I email again asking for a tracking number, no replies yet. I contacted them again now asking for an update. I will do a chargeback on my card if I don’t hear anything tomorrow. What a waste of time! All this for a few pairs of socks for my husband. So, so disappointing.

Attention to detail. Letting me know that my order had been received, date of dispatch with tracking number, plus a follow up email to check that everything was OK.

Excellent! Really lovely quality, arrived quickly and great value for money. Will be buying again!

Comfy clothing and high quality! Took longer than expected to arrive but was resolved quickly, thank you.

The order arrived yesterday and I am delighted with the three T-shirts I ordered. Excellent value and quality, soft material and lovely colours. I could not ask for more.

As mentioned by others here, the delivery experience is painfully slow with Earth Wardrobe. I waited almost a full week for my order just to be dispatched! That would be forgiven if it was free postage, but its not; you have to pay for postage that takes over a week. What I couldn't understand is that it was then sent via tracked 24! Why doesn't this company just dispatch quicker and pay less for a 48hr service? Customers would be happier, and Earth Wardrobe wouldn't have to field emails from concerned/frustrated customers and they wouldn't get negative reviews on Trustpilot.
I then had to return part of my order as the fit/quality of the Tshirts wasn't great, with weird lumps on the shoulder seams.
The refund process was equally fraught with nothing heard from EW for nearly two weeks. It was only after emailing that I received my refund.
Having previously worked in eCommerce, I know there's just no excuse for taking so long to dispatch or refund. They're never going to entice people away from fast fashion by offering inferior service and poor quality clothing.

The quality, the sizing, the pricing and surviving the laundry all excellent. However, delivery is rubbish. This is my 3rd order and each time at checkout I'm given an eta of 7 days. 3days later that's changed to 10 days, and later on its 2 weeks. Now it shows Royal mail were expecting my parcel 3 days ago! It seems they notify RM they're sending it but don't actually post it. If you return items you are lucky if you get it replaced or a refund. The service is hit and miss consistently. In this day and age a week is a long time to wait let alone 3 weeks. Shame because they've got really good products but they're let down by the despatch side.

Really pleased with the quality of the hoodie. It is good value for money and sustainable - win, win!

My order was delayed but I was kept up to date with when I could expect my items without me having to chase. So nice to have proactive customer service. And when the items arrived, I couldn't be happier - lovely soft cotton and my t-shirts fitted a treat. Would definitely buy from this company again.

Simple but sustainable clothing, no fuss at an affordable price. I was impressed by the sustainable and organic products that don't break the bank!

7 days after ordering and my parcel still had not been dispatched. There’s no contact number to call them directly but they did respond to their email form within 24 hours, and fortunately the parcel was on the way. All items good quality and as described on the website.

I should have read the reviews here before ordering. I would've saved myself the headache.

I ordered October 19th with the guarantee that my package would arrive between October 22-24. My friend was meant to collect the package and bring it to me in Kenya (he was leaving London on the 27th). I placed the order and immediately emailed customer service to let them know my situation and see if I could pay for expedited shipping. No response. Package was not delivered on the 22nd or 23rd. On the 23rd "Chris" emailed me asking what was the latest I could accept the package and I said Sunday the 26th. No response but I noticed that my tracking was updated to show a delivery date of October 28th (too late for my friend to receive the package). I then received an email on the 24th stating that some items had been discontinued and that was the reason for the delayed package but it was promised to arrive in 1-2 days (still enough time for my friend to receive it). I emailed again, asking the discontinued items to be removed and for my package to please be sent ASAP. No response. I emailed multiple different customer support lines on Saturday again explaining the situation and requesting that my available items be shipped immediately. No response. I finally got a one line email from "Chris" Monday morning saying "so sorry, shall we cancel the order?" I am so displeased with the lack of communication and the terrible customer support from this company. I've seen so many reviews about the fabulous quality of clothes but seems as though actually receiving what you order is hit and miss so I wouldn't bother.

Fantastic experience. Highly recommended! Quality is far beyond my expectations.

Quick delivery. Quality is great on the tops I bought

Most comfortable pair of boxer shorts I've ever worn. The fit is great and there is a lot of natural stretch so you can wear them in the gym/hiking or whatever with no issues. Could not recommend them enough.

Beautiful products in good quality fabrics and subtle colours. Delivery rather slow, but worth the wait.
Rectified a mistake in a very kind and generous way.

My order was exactly as I expected! The tops are excellent quality and the bralette is really comfortable. I don’t find bras comfy now since breaking my clavicle in a cycling accident but I didn’t notice I had this on. The tops are the type that form a staple in my wardrobe and I love bright colours so I was delighted with Earth Wardrobe’s selection. I would certainly recommend them!

Great t shirts, really good quality. Loved the personal service too, really refreshing!

Very happy with my purchase. It’s is well made, comfortable and fits to size. Service was great and owner helpful. Thoroughly recommend !

Pleased with the customer service and the item fits well, would definitely recommend to anyone who's conscious about what they wear next to their skin, I have made a conscious effort to reduce all the harmful chemical laden and toxic polyesters, micro plastics etc in my clothing by replacing with more organic cotton and linen, for me it's the only way to go