We were signed up for this subscription which we never even submitted. I contacted their email for customer service multiple times and never ever received a response back. We put return to sender for... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have been nothing but extremely pleased with Early Moments! Purchased the subscription for my newborn grandson last year. Recently my daughter wanted to switch the age usage of books; you guys res... Se mere
Virksomheden har svaret
Our granddaughter is on the autism spectrum and while we have not yet met her, we are told that she LOVES her books. She looks at them every day and is excited when new books arrive. We live in anot... Se mere
Virksomheden har svaret
I am very happy with every aspect of Early Moments. They have been prompt with processing orders, answering questions, etc. The selections for books are excellent and no issues with the process of mon... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Early Moments has been publishing books and offering children's book subscriptions for over 50 years. We're proud to support some of America's most prestigious brands, including Dr. Seuss™, Disney, Sesame Street and Baby Einstein®.
Kontaktoplysninger
934 Plaza Drive, 17754, Montoursville, USA
- 1-800-724-1818
- earlymoments.com
FRAUD
We were signed up for this subscription which we never even submitted. I contacted their email for customer service multiple times and never ever received a response back. We put return to sender for the items and luckily our credit card blocked and returned all of the money they charged and also PayPal blocked them from charging us any further too.
26. december 2024
Uopfordret anmeldelse
Suggestion is to add baby's name on…
Suggestion is to add baby's name on cover or within the story to make the story more personalized for the child.
2. marts 2024
Subscription is for a friend's children
Subscription is for a friend's children
It took a while for them to receive their first shipment.
4. marts 2024
Great Company for Children's Books
I really like their Children's books and the large variety of books they have for children featuring characters they kmow💓
29. februar 2024
I love these books for my…
I love these books for my granddaughter. She gets so excited to receive something in the mail just for her. The experience with EM is fantastic. I have not skipped any of the orders, but love the fact that I can at anytime. I highly recommend this company❤️
31. december 2023
Pkg on time and in great condition
31. oktober 2023
Love the Dr Suess books
I'm very pleased with the Dr Suess books. I read them all to my son 30 years ago and now I'm able to read them to my granddaughter.
28. oktober 2023
I had all of the Dr Suess books for my…
I had all of the Dr Suess books for my son growing up and then to his 3 sons who are now grown men. I have a very precious great grandson who is now enjoying what his uncles and grandfather did. I think this is a wonderful program for all young children, so THANK YOU😊‼️👍🏼
27. september 2023
I was sent the monthly books as stated…
I was sent the monthly books as stated and there were no duplicates. I had finished receiving the Dr. Seuss series.
27. september 2023
Dr.Suess in the mail!
We love getting the Dr. Suess books every few weeks. My granddaughters library is building and we love the stories.
30. august 2023
Besvarelse fra Early Moments
Hi Terry, Thank you for your review! We love sharing these classic titles with your family. Happy Reading!
Didnt receive order
21. august 2023
Uopfordret anmeldelse
Besvarelse fra Early Moments
Hello Amy, We apologize that we were unable to accept your order for our discounted welcome package due to a prior business relationship with our company, and for any disappointment this may have caused. A full refund for you purchase was issued back to your payment method within 5 business days of your attempted order.
If you have any questions at all, please reach out to our Customer Care Team at contact@hookedandcompany.com
My grandson loves to be read to and his…
My grandson loves to be read to and his mother is saving his books so he can read them himself one days
28. juli 2023
Besvarelse fra Early Moments
We're delighted to hear your family is enjoying the book subscription, Rita. Thank you for collecting with us!
I haven’t received my package but you…
I haven’t received my package but you guys claimed it was in my mailbox. I will be canceling my subscription until further notice.
28. juli 2023
Besvarelse fra Early Moments
Hello Christian,
We're so sorry to hear that your recent order did not arrive. We've located your subscription and don't see that you've reached out to our Customer Care Team regarding this failed delivery by USPS. We'd love the opportunity to resolve this for you, so please look for an email from a Customer Care Specialist in your inbox shortly.
I haven't gotten and books in 3 months…
I haven't gotten and books in 3 months and you're still charging me
27. maj 2023
Besvarelse fra Early Moments
Hello Leanne,
We are distressed to hear you have not received your packages, as we've reviewed your subscription history and see that USPS confirmed the deliveries to your address on file.
This is not the experience we want for your Little Reader(s), and we've followed up with you via email to correct this issue ASAP. We look forward to your response.
-Your Hooked & Company Customer Care Team
Ok my last shipment I got 2 books that…
Ok my last shipment I got 2 books that were the same.
27. april 2023
Besvarelse fra Early Moments
Hello Lilia, We're so sorry for any mistake that may have occurred during the packaging process at our warehouse, as we've taken a look at your shipment history and do not see that any duplicates have been sent. Please reach out to us via the link provided below so we can correct this issue for you. We look forward to hearing from you.
Contact us: http://www.hookedandcompany.com/contact
Kids are loving the books!
Kids are loving the books when they arrive! They're easily identifiable that the deliver belongs to them. Communication to me about pending deliveries is great so I can review the next shipment.
27. april 2023
Besvarelse fra Early Moments
Hello Nancy, thank you for your feedback. We are delighted to hear your family is enjoying is book deliveries. Thank you for collecting with us!
I love all the books that I have got…
I love all the books that I have got from you all but I wish you would let us decide on the extra books that we order and not just from what you choose!!
27. marts 2023
Besvarelse fra Early Moments
Hi Fonda,
Thank you for your review and feedback. We're delighted to hear that your family is enjoying our book club. Please reach out to our Customer Care Team if you have questions or need assistance with adjusting your subscription packages, we're happy to help! You may reach us via email or Chat with us live here: http://www.hookedandcompany.com/contact
- Your Hooked & Company Customer Care Team
The books are nice
The books are nice, BUT I had no control of wanting to accept or deny a package. You could change books if you want and never sure when the money wad coming out of my account. I canceled my subscription
26. marts 2023
Besvarelse fra Early Moments
Hi Mary,
We're so sorry for any inconvenience or confusion. The preview emails we send out before each package is shipped details the cost and date we will send the package. However, if you're not happy with the books we've selected, you can manage your subscription at any time via the dashboard link provided in the email. On your dashboard, you have the option of skipping the package and we will offer a new set for your little reader. You may also set a fixed date on your subscription to avoid any surprise packages.
Please reach out to our Customer Care Team if you have any questions, and we'll be happy to clarify or assist you: http://www.hookedandcompany.com/contact
Knew it was too good to be true
I signed up for the book club, days later PayPal refunded my money (without me prompting or any explanation from the company) and now I cannot log in to my Dashboard to cancel the subscription that will inevitably be taken out of my account.
3. marts 2023
Uopfordret anmeldelse
Besvarelse fra Early Moments
Hi Samantha, we see you've already corresponded with our customer care team, so you know your package was cancelled when you paused your subscription before your welcome package had shipped. Again, we're sorry for any confusion.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.