STAY AWAY FROM THIS COMPANY IF YOU DON'T WANT YOUR AGENCY TO FAIL!
I came across E2M Solutions on the UGURUS podcast run by Brent Weaver, and instantly wanted to hire them to take over the 5-figure web project I had recently landed.
The first red flag I noticed was the fact that from the first call the team had their webcams off, and continued to be "ghost" on every call thereafter.
The "dedicated project manager" who was assigned to my team was completely inexperienced, was not a fluent English-speaker, and could neither properly capture or properly comprehend my client's requirements. He did not employ any project management tools, provide a realistic timeline, or have any clue about the project's progress when I asked him during stand-ups. Before the project commenced I was not given a completion date - and when I raised this as a major concern, the account managers were simply defensive.
I was offered the solution of having my backend developer double as a project manager - which was I did not want (and which actually breached a term in the contract) - but this was all they could do. Because of this, the project was not properly managed and I had to continually beg for time estimates throughout the project.
Over a month into the project, I receive an email from the "VP of Sales" blaming me for the project running over the quoted duration, and informing me that the team would not be doing any further work on the project - although the project was far from completed.
As a result of the team not fully understanding the requirements (but claiming they did), the project ended up being over-engineered (600 lines of code for functionality that my new developer reduced to 200) and taking more than twice as much time as planned. I also found out that their developers produced highly unusable and unsupportable code, as discovered by my new development team which I hired from the UK to review their code. In the end my new team had to rebuild the entire project from scratch for my client, all at an additional cost to my business.
When I explained all of this to the CEO, he was completely unapologetic, and both he and his VP took no accountability for the situation. I proceeded to have my lawyers send them a legal demand notice, which we will be following up.
I would stay away from this company as they have no professionalism, no courtesy, and ultimately no idea about how to run development projects. A complete sham of a business if you ask me.