Dunraven Windows Anmeldelser 

Project missold and now refusing to refund the deposit.
I have contacted several times and it feels like I am being fobbed off.
We had a visit from Dunraven to price up a proposed extension pending us being able to secure funds via a remortgage. The man who visited said that he was a Director so we believed we were in good hands, this turned out to be false...he was not a Director.

We were happy with the cost of the proposed works but explained that we cannot formally go ahead since funding was not guaranteed. After suggesting on several occasion that we will come back to them when funds are in place, he suggested we paid £500 to simply lock in the prices for 12 months and if funding wasn't available, this would be refunded. On that basis we paid a deposit after reassurance that it was refundable several weeks/months down the line.

We have since received bad news on the remortgage so contacted Dunraven to cancel and get deposit back as promised. We were informed that we needed to cancel within 7 days to get deposit back. This is actually incorrect....when signing in the home you should get 14 days by UK law.
The salesman knew the situation and tucked us up with the sales contract.
When we paid the deposit and signed the forms, I was made to believe I was simply signing for the price of the extension and I raised the question about the cooling off period to be told this didn't' apply since it was pending funds...a complete lie.
We explained the situation and were promised a call back from a Manager to discuss. One call has been received which I missed, and I have called back many time since with no luck.

I spoke to the salesman after trying to cancel and he blatantly lied and said he remembered no such conversation which defies any logic given our financing situation.

BEWARE. the salesman will say anything to get the sale, then lie about the conversation!!

Update 28.07.2026
Refund received with thanks, a stressful situation now resolved. I was contacted first thing Monday morning with confirmation of the refund, having left this review on Friday evening. I have been asked to remove this review but after some thought, I think it is fair to leave the review since it was a truthful account of my experience and other customers need to be aware of it.

There was loads of phone call from them. I had told them to remove my phone number for 2 years. They still calling.

From our very first enquiry through to the completion of our orangery today, our experience with Dunraven has been exceptional.

Our project was far from straightforward. We live in a townhouse built into a hillside, so although the front of the property is at ground level, the orangery had to be constructed at the rear, which is effectively at first-floor level. This presented a number of logistical challenges, but the team took everything in their stride and never allowed the complexity of the build to affect either the quality of the workmanship or their positive attitude.

What impressed us most throughout the entire project was the professionalism of every single person involved. They worked through some extremely hot weather without complaint, were always polite, knowledgeable and approachable, and kept us fully informed at every stage of the build. We always knew what was happening next, which made the whole process far less stressful than we had anticipated.

A special mention must go to Dean and "Cyril", who carried out the main building work. Their craftsmanship, attention to detail and work ethic were outstanding. Sonny and Paul completed the installation to an exceptionally high standard, Harley and Jordan produced a flawless plaster finish, and Spencer and Dan did a fantastic job with the tiling. The entire project was expertly coordinated by Gareth, whose organisation and communication ensured everything ran smoothly from start to finish.

The site was always kept clean and well organised. Skips arrived and were collected when needed, waste was removed promptly, and everything was given a thorough clean before completion. It was clear that Dunraven take as much pride in how they leave a customer's home as they do in the work itself.

The project was completed within an excellent timescale, and on the rare occasions when small issues arose, they were dealt with quickly, efficiently and without any fuss. That level of customer service gave us real confidence throughout the build.

We also feel we received excellent value for money. The quality of the materials, workmanship and overall finish is first class, and we believe the price we paid was very fair for the standard of product and service we received.

Most importantly, Dunraven haven't simply built us an orangery—they've completely transformed the way we use our home. The new space has given the house a beautiful Mediterranean feel, floods it with natural light, and the large bi-fold doors allow us to open the whole rear of the house into the garden. We're convinced we'll spend far more time enjoying both our home and our outdoor space, and the connection to fresh air and natural light will have a real positive impact on our wellbeing for years to come.

We would have absolutely no hesitation in recommending Dunraven to family and friends. Thank you to everyone involved for creating such an incredible space—we couldn't be happier with the result.

New front door. Salesman, surveyor and fitter all professional, knowledgeable and polite.

My sister recommended Dunraven to me after she had her conservatory, front door and some windows done. I hired for them a new door. I wasn’t disappointed. Chris the sales rep came and went through the financial aspects. A couple of weeks later, surveyor came for precise measurements. A month later, the installer came. He was quick and neat. I couldn’t fault any of the staff on the phone or face to face. I’m so impressed with them that I’ve rehired them to change my conservatory schedule into an Orangery to make the room more usable during hot and cold months.

Thank you so much Dunraven!!! Looking forward to the next installation

Both salesman and fitters were extremely polite and professional, salesman was informative and not pushy. Windows fitters did not stop until they finished, it was a hot day. I definitely recommend Dunraven Windows. And will be using them in the future.

Wow. Absolutely love my extension. The team at Dunraven took care of the planning consent and completed the job within a month despite pouring rain and then the heatwave. It was a big job having to dig down and move 2 drains and Geraint and Jake were fantastic. They were extremely courteous not just to us but also to our neighbours. The standard of build was exceptional and the window fitters, Tyler and Josh were extremely quick installing the doors windows and gutters. Dai and Willy had the plastering and floor laid in 2 days and the electricians were very considerate installing wall lights, sockets and a great modern electric rad. I thoroughly recommend Dunraven, great value for money and our third time commissioning their services. Would not hesitate to recommend them to others. And a local company employing local tradespeople. Excellent job thank you.

Had new door and side panel fitted. Fitter was fine, I am in the process of changing leaded glass windows in my home, I chose “autumn leaves “ patterned glass for the two small glass panels in front door and matching glass side panel. What has been fitted is a front door with autumn leaves pattered glass in front door WHICH HAS BEEN LEADED. If I hadn’t let the fitter get on with his work and had noticed I wouldn’t have let him fit the door. The side panel is plain glass, apparently the glass panel ordered was damaged so without informing me it was decided that a plain panel would be fine as a temporary fit, and it probably is,but customer service should have told me and checked if I was happy with that. I have spoken with someone and have been told the door was made with the leaded glass and those two panel cannot be changed.
Leaded or coloured glass ,I think would be a specific request , I didn’t request leaded glass!
I can’t express how disappointed I am, I’ve cried in frustration over this. Ive only got three leaded windows left to replace and it will have all been removed, except for the damned front door.
Would I use this company again? NEVER, would I recommend them?NEVER.
£2’000 for a door I don’t like or want.

Such great service, from order to installation. The two guys who installed my windows were very helpful, polite and friendly they cleaned up everything after too. The quality of the windows/locks is excellent.

Dunraven windows were very attentive when winning our business and ahead of fitting our conservatory roof. Unfortunately, once payment was made, the customer service fell away.
Since installation, I’ve called multiple times about clear faults and have not had a call back despite repeated promises:
- The hallway light no longer works properly following the electrician’s visit.
- The 8 spotlights were not installed as agreed on the design; they’re all on one side, leaving the far side of the room dark.
- The original drain pipe was moved and a new one fitted, leaving a C‑shaped gap between the gutter and the external ledge.
- There’s a visible gap up the corner of the wall where the roof meets the structure.
- There are two loose spot-lights.
- The plaster is already cracking and the walls had been left a mess.
- Since the instillation, the wall of the original structure is not level, which caused the mastic to fail and separate on the existing outside structure.
These issues were reported in March and remain unresolved. The contrast between the sales responsiveness and the aftercare has been disappointing. I would urge Dunraven to take ownership and rectify these defects promptly.

We have just had our conservatory roof replaced, the whole experience was good from start to finish, all the staff were very pleasant, the engineers explained things in a clear none technical way and kept the area clean ensuring all waste materials etc were taken away. Not only would I recommend Dunravan we have already booked them to come back and replace a few windows in our home.

We’re absolutely delighted with our new conservatory and couldn’t be happier with the whole experience. From start to finish, the build service was superb and the quality of the workmanship really shows in the finished space.

Everything ran like clockwork thanks to how reliable and well-organised the team were. All of the different trades installers were all very friendly and respectful of the garden. All of the trades arrived exactly when they were supposed to, working seamlessly around each other to keep the build efficient and on schedule. It made the whole process feel smooth and stress-free.

Gareth, the project manager, was fantastic throughout. He visited regularly to check on progress, making sure everything was running as it should and keeping us fully informed along the way. It was reassuring to have that level of oversight and attention.

Even after completion, the aftercare has been excellent, which really highlights their commitment to customer satisfaction. We chose to wait nearly 12 months before providing this review in order to allow sufficient time for the build to settle and to assess both the construction quality and the aftercare service in the event that any issues arose. We were really pleased that we didn’t have any significant concerns; only a couple of issues of the doors sticking during periods of heat, but these were addressed promptly and efficiently. Since then, no further problems have arisen.

Overall, a very professional and friendly company - we’d highly recommend them to anyone considering a conservatory build.

They were very patient re timing, communication first rate and installers excellent

All the work was carried out to a very high professional standard. Workmen were fully aware of what we required and were prepared to accommodate minor changes where necessary. The advice they gave was extremely helpful. The finished product looks exceptionally good. Thank you Dunraven.

The staff were all very helpful and polite. The door is as expected, it looks great and the pain of glass above is really cool. The fitting was quick and the fitter nice and polite.
I will be using Dunraven and would definitely recommend them.

Recently had a new conservatory roof fitted. The workmen were very friendly and helpful. The new roof is excellent. We have used this firm a few times in the past and have always been satisfied with the work. I would have no qualms using them again

Great experience. All staff was polite, on time and efficient (whether I dealt with the engineers, the sales team or office team). The door looks great and is exactly what I ordered. The installation was quick and left the area tidy. I was kept up to date regularly and the payment process was easy. Would recommend and will come to them for more work in the future.

Very pleased with our front door. Very polite fitter clean and tidy. Good sales person after I decided to get a quote and choose my door and good surveyor. A little hard sell by the original door knocker wanting me to buy could easily have put me off buying but please I went ahead .

The whole experience from sales to survey to installation was smooth. The company maintained contact for installation dates. Their fitter, Nathan, was hardworking, courteous and tidy.
So very happy with our experience.

Amazing work just had our windows done yesterday they look great, they were done quickly too, lovely fitters and great communication from the company, this is the second time we have used them they also done our conservatory roof many years ago which is still going great, 💯 recommend thanks guys