Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well in... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered & expected a couple days for delivery but it came next morning 👍 Price was brilliant as it came with batteries & charger Overall really pleased with everything
Virksomheden har svaret
Ordering from the website is easy , collection is easy , staff are really helpful and always professional. When you go to the store / warehouse to collect it is always clean and tidy . This all makes... Se mere
Virksomheden har svaret
Great tool shopping experience. Good range of tools for all aspects of work. Easy selection and payment method. Good delivery service.
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Storbritannien
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,7
Fremragende
532 anmeldelser
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A great company to buy from
Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well informed of delivery, I can’t fault them in anyway they have a good range of equipment to suit most budgets. I will definitely be buying from DTW in the future
27. marts 2026
Warning for customers
WARNING. If your order it time critical, or you live outside their normal delivery area, do not use. I placed an order, over £700. Paid the £25 delivery (3-5 day) fee for being in Scotland. Nothing arrived. Used the helpline, was told there was some confusion with the address. Nothing arrived. Called them, pointed out this was time critical, they promised deliver. Nothing arrived. Called again, more excuses, but would definitely be here. Nothing arrived and the delivery company now say, next week. Now going through refund process and two weeks wasted. Will never waste time with them again.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra DTW Tools & Machinery Ltd
Hello Brian,
We really are sorry to hear there's been a delay with our courier delivering your order. Unfortunately the address comes under a remote part of the Scottish Highlands for our courier, so we've found after speaking to them that it currently requires an additional sorting process to complete delivery in this area. At the time of writing this I can see it's at the delivery warehouse and so we're expecting that to be delivered today if it's still suitable to you, but yes unfortunately it is arriving 2 days later than expected due to this reason.
This isn't always the case so I'm afraid it's something we've only uncovered after speaking to them about this delivery. We do generally operate on a 3-5 day delivery service for Highlands so there is absolutely no excusing that the courier has been late in getting this to you, however we do have a very high success rate for on-time deliveries and for Mainland UK we often provide next-day services.
Whilst we do constantly strive to ensure our couriers match the service we expect, unfortunately there may be things out of our control which we have to react to. I can certainly see our team have contacted the courier multiple times to resolve this for you so I do hope that we've done enough to resolve what we could, but again I'm very sorry to hear if that wasn't enough on this occasion.
If you do wish to discuss this one further with us, please call 01257 422 200 or email website@dtwtools.co.uk about this situation and this will be flagged to a member of Management.
Kind Regards,
Dan
Amazing service
Amazing service, really helpful staff and quick delivery. I couldn't be happier with this company!
2. april 2026
Uopfordret anmeldelse
Besvarelse fra DTW Tools & Machinery Ltd
Hi Steve,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Besvarelse fra DTW Tools & Machinery Ltd
Hi Mrs Mitchell,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Avoid
Ordered an electric pole saw listed as "in stock for 48h delivery". Had to chase repeatedly and got a stream of increasingly implausible excuses. Arrived 3 weeks later: The saw had been crushed in transit. Packaging had previously been torn open and re-sealed with tape, and internal packing and instructions had been removed (photos available on request). Luckily I was present and refused to accept the delivery from the courier (DX). On contacting DTW's manager, I received an apology and refund; but also the promise of an explanation and compensation, both of which have failed to materialise.
In common with other reviewers' comments, my suspicion is that DTW is advertising some products as in stock but attempting to fulfil them using "Just In Time" logistics. My order had the appearance of an article which had been previously bought by another customer then returned, and was being passed off as brand new.
8. april 2026
Uopfordret anmeldelse
Great tool shopping experience
Great tool shopping experience.
Good range of tools for all aspects of work.
Easy selection and payment method.
Good delivery service.
31. marts 2026
Besvarelse fra DTW Tools & Machinery Ltd
Hi Steve,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Besvarelse fra DTW Tools & Machinery Ltd
Hi Rajiv,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Mower
Very good service from DTW nice mower batteries quick to charge will use them again
31. marts 2026
Besvarelse fra DTW Tools & Machinery Ltd
Hi Stephen,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Very poor service
Very poor service. Website says 1 to 2 day working day delivery, yet I am still waiting. I have contacted the company 3 times, no hint of an apology, curt and relatively useless responses and promised follow up doesn’t materialise.
3. april 2026
Uopfordret anmeldelse
Besvarelse fra DTW Tools & Machinery Ltd
Hello Andrew,
I am very sorry to hear that we had a few issues with our courier delivering your order. Unfortunately with it being a large ride-on mower it looks as though they've had issues getting the suitable vehicles to deliver these in your area, but of course this is absolutely no excuse and we've made sure to inform the courier that this isn't good enough. They've assured us this is no longer an issue but again I really am sorry that this affected for your order for some time.
Furthermore I'm sorry to hear that you felt underwhelmed by the service received, which is absolutely not good enough. I assure you that every member of staff here cares deeply about resolving these issues for you, however we will ensure that this is conveyed in their responses going forward. Fundamentally the crucial thing has been to resolve the issue for you and deal with anything else afterwards, but I do appreciate that a little more care could have been expressed when speaking to you. This feedback has been passed on to the team.
If you have any further feedback or if there's anything we can possibly do to make this right for you, please feel free to call 01257 422 200 or email website@dtwtools.co.uk. I have noted the feedback in your order with us and my colleagues will ensure your query is handed to the relevant people.
Kind Regards,
Dan.
Kress pruning saw
Ordered & expected a couple days for delivery but it came next morning 👍
Price was brilliant as it came with batteries & charger
Overall really pleased with everything
30. marts 2026
Besvarelse fra DTW Tools & Machinery Ltd
Hi Elaine,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Besvarelse fra DTW Tools & Machinery Ltd
Hi Jenny,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Besvarelse fra DTW Tools & Machinery Ltd
Hi Michael,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Besvarelse fra DTW Tools & Machinery Ltd
Hi LD,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Besvarelse fra DTW Tools & Machinery Ltd
Hi David,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Wonderful
Ordering from the website is easy , collection is easy , staff are really helpful and always professional. When you go to the store / warehouse to collect it is always clean and tidy . This all makes for a very good shopping experience.
17. marts 2026
Besvarelse fra DTW Tools & Machinery Ltd
Hello David,
Thank you very much for the kind review here. I'm very pleased to hear you were happy with the service provided and the feedback regarding our shop and staff means a lot to us. We really appreciate it.
We hope to serve you again soon!
Kind Regards,
Dan.
Besvarelse fra DTW Tools & Machinery Ltd
Hello Stephen,
Thank you very much for the kind review. We really appreciate the feedback.
We hope to see you again soon.
Kind Regards,
Dan.
All good thanks.
27. februar 2026
Besvarelse fra DTW Tools & Machinery Ltd
Hi Clive,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Besvarelse fra DTW Tools & Machinery Ltd
Hi Bob,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Besvarelse fra DTW Tools & Machinery Ltd
Hi Stephen,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.