I ordered a wide boot for a trip following surgery. A medium width arrived so I contacted the owner who confirmed I ordered wide and asked for proof that the wrong size came. I sent photos of the med... Se mere
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Se, hvad kunderne siger
Ordered shoes to go over my daughter's KAFOs. Received an email from the owner saying they didn't have them in stock but they were in a warehouse in Florida and it would be an extra 7-10 days. Fine.... Se mere
Company sent my shoes to an address that I haven’t lived at for 15 years. When I contacted “Ron” to find out why this happened and how to fix it, he (incorrectly) insisted that I input the address (im... Se mere
It's so hard to find extra wide shoes. It's a terrible expensive ordeal. That is, until I found DT Footwear. Best online shoe buying experience and the ONLY positive experience I have had buying extra... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
DT Footwear is a premier provider of orthopedic, wide width, and specialty shoes. They offer a wide range of styles with features like padded tongues, cushioned collars, and broad toe boxes for maximum comfort. They also cater to specific needs with shoes offering double depth, extra depth, slip resistance, and stretchability for those with edema. Whether for daily wear or specialized support, DT Footwear is dedicated to delivering footwear that fits both your feet and lifestyle.
Kontaktoplysninger
114 High Mountain Trace, 30114, Canton, USA
- 9096151622
- ron@dtfootwear.com
- dtfootwear.com
2,2
Under middel
44 anmeldelser
Har besvaret 16 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Terrible customer service
Ordered shoes to go over my daughter's KAFOs. Received an email from the owner saying they didn't have them in stock but they were in a warehouse in Florida and it would be an extra 7-10 days. Fine. A month goes by and I reach out. Sorry - we sold them to someone else and will refund them. What a joke.
25. marts 2026
Uopfordret anmeldelse
False advertising
The shoes I ordered were advertised as very lightweight and wide. The 9E width shoes were not even 4E, and they were heavy and small.
I had to repeatedly bug them to ship it.
The inserts they claim are an $80 value are very thin.
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra DT Footwear
We’re sorry to hear that your experience did not meet expectations.
Unfortunately, because the review does not include an order number or identifying information, we are not able to locate the order in our system to verify exactly what was shipped. If you contact us directly with your order details, we would be happy to review the situation.
DT Footwear is a footwear reseller, and the product specifications listed on our website are based on information provided by the manufacturer, which we review and reword for clarity before publishing. That said, we would want to verify that the correct size and width were shipped, as on rare occasions a warehouse can accidentally pull the wrong size or width.
Regarding the included bonus inserts, the insoles provided are approximately 9mm thick, which is substantially thicker than the thin stock inserts typically included with most shoes.
If you reach out to us with your order number, we would be glad to review the order details, confirm the size and width that were shipped, and help resolve any issues.
I ordered a wide boot for a trip…
I ordered a wide boot for a trip following surgery. A medium width arrived so I contacted the owner who confirmed I ordered wide and asked for proof that the wrong size came. I sent photos of the medium boot that came. His response was “these photos show nothing this shall be the end of our communication. “. WOW HOW IS THAT CUSTOMER SERVICE. Thanks for your great service owner/president Ron
27. februar 2026
Uopfordret anmeldelse
Company sent my shoes to an address…
Company sent my shoes to an address that I haven’t lived at for 15 years. When I contacted “Ron” to find out why this happened and how to fix it, he (incorrectly) insisted that I input the address (impossible) and refused to provide any documentation or attempted resolution. Was rude and manifestly unprofessional. 0/10.
26. december 2025
Uopfordret anmeldelse
This place sucks
8. september 2025
Uopfordret anmeldelse
Ordered shoes from catalog received…
Ordered shoes from catalog received wrong shoes was told that it wasn't available. Horrible customer service experience. Never again.
2. september 2025
Uopfordret anmeldelse
Pay up to Triple the value on shoes and…
Pay up to Triple the value on shoes and impossible site to shop on too many pop-ups plus inconclusive search engine
22. august 2025
Uopfordret anmeldelse
Love it
Communication was great. Owner was polite and courteous. Product I ordered came was delivered within 5 working days. Definitely will purchase from DT Footwear again.
10. april 2025
Uopfordret anmeldelse
Rude owner. They don't seem to know where anything is
I was happy with the shoes I bought for my dad. They were not wide enough. I sent them back according to their directions, paying $16 more dollars. After many rude emails from the owner they finally found my shoes in a warehouse. It will now take another 4 weeks for them to get the shoes and check out the shoes before I will ever get my money back if I ever do!! I will never shop there or suggest anyone shop there.
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra DT Footwear
Thank you for taking the time to share your feedback about your recent experience with DT Footwear. I sincerely apologize for the frustration you've experienced with your return.
I understand you were pleased with the shoes you purchased for your dad, but unfortunately they weren't wide enough. The additional shipping cost and delays in processing your return are understandably disappointing.
It appears there was some confusion regarding our return process. Our policy requires returns to be sent to our corporate office in Canton, GA, rather than the warehouse address on the box. When items are sent to our warehouses, they must be redirected to our corporate office, which creates the additional processing time you're experiencing.
I want to assure you that your full refund will be processed once the shoes arrive at our corporate location. I've personally looked into your case and am expediting the process to ensure you receive your refund as quickly as possible.
We value your feedback and will use it to improve our communication about our return policy to prevent similar situations in the future.
Do not recommend
Do not recommend, Ron seemed nice to deal with, but after waiting 4 months and my package arrived in the correct box only- Boot size and style wrong, it was disappointing.
I gave them the benefit of the doubt. I’ve tried twice to reach out, they’ve completely ignored me. Save you money and time, I’ve lost both.
4. marts 2025
Uopfordret anmeldelse
Not a great company
Not a great company. Kind of sketch! I ordered a pair of brown shoes. They charged my credit card and then days later tell me the shoe is not in stock. They send me the email below telling me when they are getting the black shoes in but not a clue when the brown ones will be in. Could be a few months, but they already have my money. Several emails and "Ron" is insisting it says when the brown shoes will be available.
"Thank you for your order for Dalton Brown 13 4E.
Our inventory system showed one pair left, but we just checked our master list, and that one pair was sold two days ago.
At the end of Feb, another container will come in with the Black 13 4E for our warehouses. There is 32 pairs in the Black 13 4E Dalton, coming in on this container but 25 has been pre sold with our back order system.
If you want to leave the order open, we will put your name in the "back order file," when it is back in stock, it will be automatically pulled and shipped to you.
All Back Orders are filled first when the container comes in."
27. januar 2025
Uopfordret anmeldelse
Besvarelse fra DT Footwear
Dear Mr. Cole,
Thank you for your feedback. I apologize for the frustration with your order. While our inventory system initially showed the brown Dalton shoes in stock, this was unfortunately incorrect due to a recent sale. I understand this is disappointing.
We aim for full transparency, which is why we notified you of the stock issue and offered the back-order option. Your credit card was refunded 100% since you declined the back-order.
We're working to improve our inventory tracking system to prevent such incidents. If you'd like to try ordering with us again, I'd be happy to personally oversee your order and ensure you receive priority notification when your preferred style becomes available.
This place is amazing
This place is amazing. They didn’t take my dad’s crap about getting the wrong size. They helped me get the correct measurements and walked me through the process. The owner is amazing
1. december 2024
Uopfordret anmeldelse
Besvarelse fra DT Footwear
Thank you for your glowing review. We're proud of our commitment to proper shoe fitting and customer education. Ron and our team work hard to ensure every customer gets the right size and fit for their needs.
Great customer service
I ordered a pair of shoes and they were out of my size. They immediately called to let me know and credited me for the amount I paid. Very impressed with their customer serve.
5. juni 2024
Uopfordret anmeldelse
Besvarelse fra DT Footwear
Thank you for sharing your experience. Our team strives to provide quick communication and prompt refunds when items are unavailable. We're glad we could handle your order efficiently.
Cant keep there word blame shipping for takeing 5 months before you might see your shoes Great way to treat the disabled
Cant supply shoes cant return money
Unkind to disabled
15. maj 2024
Uopfordret anmeldelse
Besvarelse fra DT Footwear
Thank you for your feedback. We take accessibility seriously and regret any frustration with your order timeline. Our special-order shoes are indeed handcrafted, requiring extended production time, particularly around Chinese New Year when the factories are closed for 30-days.
While we strive to communicate these timelines clearly on our product page, ordering page and follow-up emails, we understand this delay was challenging.
WARNING Horrible experience
WARNING Horrible experience.
They sent me a different size shoe than what was shown in their order confirmation. Ron the owner refused to take care of shipping cost to return them. They were not touched or opened, and it was THEIR mistake. They said they won't refund my credit card unless I send them back PRIORITY at my expense.
Don't order from them.
I found another website that provides the same shoes with better service at a lower price.
16. april 2024
Uopfordret anmeldelse
I was ordering for my mom
I was ordering for my mom, she has health concerns with mostly one foot. Ron called me and helped me figure out the best choice for mom. The shoe are great. Also we live in Saskatchewan Canada.
8. september 2023
Besvarelse fra DT Footwear
Thank you for the kind words Marlene. I'm glad we were able to find the right shoes for your mom's needs!
Great pair of shoes!
I have bad feet and I'm on them all day. These shoes are extremely comfortable, very well made and I am sure will make my workday easier.
8. september 2023
Besvarelse fra DT Footwear
That's music to my ears! Knowing we've helped make your workday easier is exactly why we do what we do. If you ever have suggestions or need another pair down the road, don't hesitate to reach out. Thanks for the amazing review!
Besvarelse fra DT Footwear
I'm thrilled to hear that everything worked out well for you—from the fast delivery to the good fit with your ankle brace. Your kind words mean a lot, and if there's anything else you need, just give us a shout. Thanks for the awesome feedback!
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