Product ordered at 3.45pm on a Friday on 1-2 working day tracked delivery. Expected it to arrive Monday/Tuesday but arrived by 10am on Saturday morning with excellent tracking information provided. Wi... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My 4sure glucose monitor died , having just ordered the testing strips for this monitor I was finding it hard to find a replacement. Amazon had every monitor but not this brand ( I couldn’t find one)... Se mere
Virksomheden har svaret
I ordered from DS Medical because they sell handwarmers that are manufactured in the UK. I bought 2 handwarmers and 2 of the longer packs for the body, in preparation for winter, as I have reynaud's d... Se mere
Virksomheden har svaret
My package was accidentally delivered by Royal Mail to the wrong address and I was unable to recover it. I sent an email to DS Medical in the evening explaining the situation and received an understan... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
At DS Medical we believe in excellence in pre-hospital and primary care. Founded by ambulance personnel, we became distributors of medical and first aid supplies to the pre-hospital care market. DS Medical stock medical supplies for all stages of medical services, from first aid and first response equipment, training & education to diagnostics, patient handling and treatment as well as personal equipment and clothing. We always aim to offer our customers the best possible quality of service and welcome any feedback you may have for us.
Kontaktoplysninger
Eagle Building - E2, Daedalus Park, Daedalus Drive, PO13 9FX, Lee-on-the-Solent
- 01329 311451
- info@dsmedical.co.uk
- dsmedical.co.uk
4,8
Fremragende
908 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra DS Medical
Thank you for the 5* review and that you liked your 5.11 Quantum Tems Pants
Really good prices and service
Good prices, website very easy to use, and fast informative shipping.
3. april 2023
Uopfordret anmeldelse
Besvarelse fra DS Medical
Thank you for your 5* review
Besvarelse fra DS Medical
Thank you for your 5* review
Besvarelse fra DS Medical
Thank you for your 5* review
Arrived on time and they seem good
Arrived on time and they seem good. Haven’t had to use them for a nose bleed yet but I think they will do the job as my dad can’t pinch hard enough
26. marts 2023
Besvarelse fra DS Medical
Great to hear they arrived and you like them, thank you for the 5* review
Prompt supply & good communications,
14. marts 2023
Besvarelse fra DS Medical
Thank you for your 5* review
Delivery was quick
Delivery was quick, but the shelf life of some of the goods were very poor.
2. marts 2023
Besvarelse fra DS Medical
Thank you for bringing this issue to our attention. We're sorry to hear that the shelf life on one of our products received, had a short shelf life of 6 months, the other 5 products had expiry dates of 2025, 2026 & 2027.
We understand how frustrating this can be, and we want to make things right.
We had every intention of reducing the one product to reflect the short shelf of 6 months prior to your order, if you would like to contact us we can offer you a refund to reflect the difference.
Once again, we apologise for any inconvenience this may have caused and thank you for bringing it to our attention. We value your business and want to ensure that you're completely satisfied with our products and services.
Good prompt service and delivery of…
Good prompt service and delivery of goods and goods were good value for money thank you DS Medical
2. marts 2023
Besvarelse fra DS Medical
Glad we met your expectation and look forward to providing you a 5* service again
Quick service.
Very quick service which can be very important with obtaing medical supplies. Thank you.
28. februar 2023
Besvarelse fra DS Medical
Great to hear and thank you for the 5* review
Efficient service
I received my order very promptly which gave confidence in their service.
28. februar 2023
Besvarelse fra DS Medical
Thank you for the 5* review and that your happy with your products
There was a bit of delay but still good…
There was a bit of delay but still good service!
6. februar 2023
Besvarelse fra DS Medical
Thank you for 4 star review, we have checked why there may have been a delay and according to our couriers tracking system, there was an attempted delivery on the 03/02/2023 a day after your order
Purchased 20 items that i needed on…
Purchased 20 items that i needed on call off.
Ashley was super helpful & speedy at responding!
He managed to get everything to me in the time required & with a super good deal!
100% recommmend and will be using in the future.
6. februar 2023
Uopfordret anmeldelse
Besvarelse fra DS Medical
WOW... 5 star review. Thank you for your custom and review, glad we could be of assistance.
Silicon is soft and does reduce the…
Silicon is soft and does reduce the pressure on the ears significantly. Hopefully there will be no need for additional ear guards.
3. februar 2023
Besvarelse fra DS Medical
Thank you for the fantastic 5 star review, should you need any further assistance do not hesitate to contact us
Outdoor First-Aid Course
Very experienced presenter with lots of real examples and plenty of practice given. Very supportive in moving people on and giving them confidence.
15. januar 2023
You may pay more for postage than the item itself
Postage is extortionate, £5.45 for a very small box of thermometer probe covers - the flat covers, not the dome type. These weight next to nothing and packaging is minimal. It's possible a £5 weighs as much as the item!
To make it worse, if you choose PayPal, you don't see the postage until after you agree the sale - you do have a chance to cancel the order later once postage is bolted on, which is a positive. I realise that this is down to PayPal, however, the site could mitigate against this by having reasonable postage costs.
Seeing a 5% off banner pop up after I'd been made aware of the postage cost, I figured "I could do with the discount"; all they needed was an email address. However, there are hidden requirement - not shown on the banner - and so I was unable to use the code they provided. It appeared that my £10.07 sale (including postage`) was not enough for them to care
All in all, quite the disappointment.
I did highlight my experience to DS Medical and they responded very quickly. They have amended the popup to show the minimum purchase requirement, which is a good start. I don't think they will attempt to change their postage costs or options though, which is a shame.
So two stars awarded, but only because their support team responded quickly, the actual sales experience for small, light inexpensive items is terrible.
Edit after DS Medical response:
Thank you for replying.
If Royal Mail are charging you £5.45 to send out these items I would recommend introducing another option for low value sales. I note the delivery is Signed For. I would gladly not have the inconvenience of signing for a package of such low value.
I did look for other venders but could not find any at this time.
I read the other reviews and appreciate that when an order is of a higher value, your postage charge is not an issue, but surely you can see that for a low value sale, the postage isn’t really representing good value.
2. februar 2023
Uopfordret anmeldelse
Besvarelse fra DS Medical
Thank you for your review. We refer you back to our email.
We are not charged by Royal Mail or DPD by weight of parcel, it is a standard rate per parcel, hence the price, which is charged at cost. Any orders over £75 (NET) get Free Delivery
As for Paypal, you went through the Paypal Express Checkout; this pre-authorises payment prior taking you back to our website / shopping cart where shipping costs are clearly visible once a postcode is entered.
If you felt this was unreasonable, you could have cancelled your order at anytime within the process. You still have the right to cancel you order.
Great product and very fast delivery
6. januar 2023
Besvarelse fra DS Medical
Thank you for your 5* review.
Easy ordering prompt delivery
Good price on tactical dressing and a few other things. Up to date stock with prompt delivery. Will use this supplier again.
13. januar 2023
Besvarelse fra DS Medical
Thank you for your kind review, look forward to your next order
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.