Missing Products. Remaining products of bundles (some were faulty). Customer service not helpful, then unresponsive. $500 plus down the drain. Thanks for nothing! Need to now lodge a PayPal and ACCC c... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was really unsure whether or not this site was genuine as when I searched reviews many negative came up - however I believe they are reviews for an American website. I just wanted to post this in ca... Se mere
Great product microneedle Ultima X5 is the one i bought - i have used it once for microneedling with 12 cartridge and also nano needled twice. So far very happy and will continue using for increased... Se mere
Virksomheden har svaret
Great product for the price. Great delivery too. Supplied in a tamperproof packet. My only complaint the hard plastic casing the kit comes in, had several cracks. Don't know if it occurred before or... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The Dr Pen Auto Microneedle System (100% Genuine) is a revolutionary micro-needling skincare device which aims to tighten, lift and rejuvenate your skin. Order Now.
Kontaktoplysninger
8/1 President Street , 6106, Welshpool, Australien
- 1300 676 508
- https://support.drpen.com.au/support/tickets/new
- drpen.com.au
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Missing and Fauly Products
Missing Products. Remaining products of bundles (some were faulty). Customer service not helpful, then unresponsive. $500 plus down the drain. Thanks for nothing! Need to now lodge a PayPal and ACCC case.
Quick delivery and great protection to…
Quick delivery and great protection to my purchase
The quiz helped me to select the right…
The quiz helped me to select the right device as it is confusing to decide a suitable pen. The delivery was prompt.
Prompt delivery!
I have requested that they assist me…
I have requested that they assist me with the Dr pen which is less then one year snd it’s not working I have send videos explaining but no one is helping they keep sending me you have to try this and new video
I love their range of products.
I love their range of products.
And at home care as well as in-depth information.
Ive purchased a micro needling one, cartridges, skin treatments. And I love every single thing. The quality is next level. I will continue to purchase through them.
Great products
Great products, Quick and easy delivery. helpful guides and customer support is great.
My experience was really good
My experience was really good , Desty was really helpful and explained everything. Overall it was a wonderful experience.
Great company offering great products!
Delivery was fast but...
Delivery was fast, but the LED mask is quite tight around the eyes. Only for 10 minutes use but incredibly uncomfortable for that whole time.
Excellent quality and good choice
Easy to purchase and a great selection of pens. Had an issue with an order and it was sorted straight away. Fantastic customer service.
Great product for the price
Great product for the price. Great delivery too. Supplied in a tamperproof packet.
My only complaint the hard plastic casing the kit comes in, had several cracks. Don't know if it occurred before or during transport. Only using for myself. But if I was giving as a present this would be a problem.
Bought the A11 and find that the heads…
Bought the A11 and find that the heads don’t lock in place.
Also, the control button is far too sensitive and switches on and off during treatments.
Not impressed at all to be honest.
Illegal Handling of Shipping Fees!
Long story short: Dr. Pen has ILLEGALY kept the shipping cost I previously paid for an order that was not delivered to me due to their lack of proper documentation!
I recently placed an order with Dr. Pen Australia, but unfortunately, my experience was far from satisfactory. My order, placed on August 16th, was returned to the sender due to missing documentation. This issue, as confirmed by the company, was a result of their error/missing documentation on their end, and not due to any fault on my part.
While Dr. Pen Australia promptly refunded the cost of the items, they did not address the shipping fee, which is problematic given that the failure to deliver was due to their oversight. According to their shipping policy, additional shipping charges apply for re-shipment, but it does not clearly state how shipping fees are handled in cases of company error. Therefore, they cannot refuse to refund the shipping cost in this case.
Tracking Information Breakdown:
> The parcel was picked up on August 19th and moved between various Sydney facilities until August 29th, when it was marked as "Delivered"—but not to me. It was returned to Moorebank, NSW, the original sender’s location.
> This confirms that the package never left the Sydney area, and the failure to deliver was due to their oversight.
Despite my attempts to resolve this issue directly with their customer support, I have not received a satisfactory response or refund for the shipping cost. This lack of clarity and fairness in addressing issues caused by their own errors has been frustrating.
Given my previous positive experiences with Dr. Pen Australia, this recent experience has been disappointing. I urge the company to review their policies and handle such situations more equitably. As a customer, I believe it is only fair to be reimbursed for shipping costs when the failure to deliver is due to the company's mistake.
Great device! & even better company, delivery and help is fantastic!
Great, simple and easy website. Very helpful site and team members, easy delivery and so fast! Amazing device, my skin already seen an improvement after one treatment, Im very happy and recommend you try!
Quick Delevery
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








