Price is getting insane Features cut, price doubled support is now terrible Live agent use to answer in 3 rings, now 3 min with robot before you get an untrained agent Price remained stable for 3... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
90% OF THE TIME I GET KNOWLEDGABLE HELP. THERE'S BEEN A FEW AGENTS WHO DON'T KNOW HOW TO HELP. SOMETIMES TELL ME INCORRECT INFORMATION. I COULDN'T BE SPECIFIC ON DATES OF EXPERIENCES. THERE'S BEEN AT... Se mere
i'd give them more than one star because it has served us well over the years, however, recent changes more than offset all of the goodwill. Drake Software has become increasingly difficult to justify... Se mere
Virksomheden har svaret
Drake user for 30+ years. Great when owned by Drake family, gone downhill somewhat after buy out. Program froze up a lot this year, telephone help is mostly useless, voice mail from hell is time con... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services. Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options. Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security. From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software
Skrevet af virksomheden
- Helping tax professionals prepare for filing season and beyond.
- Year after year, Drake Software is recognized for reliability, customer support, and product value. You can take advantage of dependable e-filing and innovative software solutions with our early season discounts! Curious about Drake Software? Our dedicated sales team travels nationwide from April thru November, demonstrating the streamlined process and functionality. Also, they’re available to answer questions. If you want to stay on top of the latest IRS news and business strategies for tax preparers, be sure and follow our Taxing Subjects blog. We aggregate the latest tax industry and IRS news, cover industry software and technology, provide downloadable resources, and outline business strategies employed by successful preparers. TaxingSubjects® is published and distributed by Drake Software and located at https://www.drakesoftware.com/blog.
Kontaktoplysninger
111 Technology Drive, 28734, Franklin, USA
- 828.524.8020
- drakesoftware.com
3,4
Middel
401 anmeldelser
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The ease of the software and the help…
The ease of the software and the help desk is incredible
1. april 2026
Besvarelse fra Drake Software
Thanks for your review, Dolores. I’m glad the ease of the software and the help desk stood out to you. When things are simple to use and support is there when you need it, it really makes your day run smoother.
It's excellent—I've been using it for…
It's excellent—I've been using it for 11 years now.
29. april 2026
Besvarelse fra Drake Software
Thank you for being with us for 11 years, Heriberto. That kind of long-term trust means a lot, and it’s great to hear the software has continued to meet your needs over time.
have been a customer since 1988 and the…
have been a customer since 1988 and the price is insane now !! and the customer service is terrible
29. april 2026
Besvarelse fra Drake Software
Thanks for taking the time to share this, Ashley. We truly appreciate the many years you’ve been with us since 1988, and it’s concerning to hear that both pricing and customer service have fallen short of your expectations.
We understand how frustrating it can feel when costs change and support doesn’t meet the level you’ve come to rely on. That’s not the experience we want for you, especially as a long-time customer.
We’d like the chance to look into this and help make things right. Please reach out to our team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review your concerns in detail and work toward a resolution.
Your feedback matters, and we take it seriously as we continue working to improve.
Drake Software 10+ year user
I've been using Drake Software for tax preparation for 10+ years. The program is very intuitive and knowledgeable. There are many avenues of support readily available within the program as well.
Customer Service is top notch!
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Drake Software
Thanks for taking the time to share, Michelle. It’s great to hear the program has been intuitive for you over the years and that the built-in support options have been helpful. Having reliable customer service alongside that clearly makes a difference in your experience.
Besvarelse fra Drake Software
We appreciate your feedback, Dale. I’m glad you were able to take advantage of the early discount. Getting that value upfront is always a plus.
This was once a GREAT tax software company to work with but now that trust/love is gone
The customer service has fallen off a cliff since the sale a couple years ago. It went from a LIVE PERSON answering the phone call (before the 3rd ring usually) to the standard automated phone tree that drives everyone batty. I have asked for help for several years now with the auto backup of my files and nobody has replied or helped. For what I pay for this product the customer service is not up to par.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Drake Software
Thanks for sharing your experience with us, Matt.
I’m sorry to hear how much the shift in support and responsiveness has impacted you, especially after relying on us for so long. Going from quick, direct help to a more frustrating experience, and not getting assistance with something like your auto backup over multiple years, is not what you should expect.
We’d like to help get this addressed for you. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can take a closer look at the backup issue and your support experience.
Your feedback matters, and we take concerns like this seriously as we work to improve both our product and support.
There were too many bugs this year
There were too many bugs this year. Forms with wrong calculations that were not fixed, workarounds that were not labelled correctly, crashes, and support that, while polite, were frequently unable to even understand the problem I was having.
I've used Drake for over 20 years; the quality of the program and support have gone down since the VC company purchased it.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Drake Software
Thanks for taking the time to share this, David.
I’m really sorry to hear about the issues you ran into this year, especially the calculation errors, unclear workarounds, and crashes. After more than 20 years with Drake, you’ve set a clear expectation for both reliability and support, and it’s frustrating when that experience doesn’t match what you’ve come to depend on. I also understand how concerning it is when support interactions don’t fully resolve or even identify the problem.
We’d like the opportunity to look into this more closely and help make things right. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review the specific issues you encountered and work toward a resolution with you.
Your feedback is important, and it helps us focus on where we need to improve.
Drake is Great!!
I've been using Lacerte and Ultra Tax in all my CPA career as a partner of a local firm. It is not until I left the firm and on my own and downsized my clientele I was recommended from some peers with Drake. I love it, not only because it is user friendly but it is in compliance more with the details of the questionnaires and descriptions. My peers and I talked, we actually were falling the default trap using the large companies' tax software and not paying attention to some important stuff as a tax preprayer. We appreciate Drake's tax program with detailed frameworks with explanation and researches so we can do our job better. And the learning curve is low for people changed from the major tax software companies. It was a great first year experience. Thanks, Drake Tax. And the Drake portal is great as well. All my clients had good feedback; it is so easy to use compare with others.
28. april 2026
Besvarelse fra Drake Software
Thank you for sharing your experience, Angela. It’s great to hear how the detailed frameworks and research tools helped you stay more engaged with the return details. That deeper visibility clearly made an impact as you transitioned and built your own practice.
TENGO MAS DE 20 ANOS USANDO EL SOFTWARE…
TENGO MAS DE 20 ANOS USANDO EL SOFTWARE DE DRAKE Y CADA VEZ ES MAS FACIL E INTERESANTE, LO RECOMIENDO 100%
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Drake Software
María, gracias por compartir tu experiencia con nosotros. Nos encanta saber que sigues usando nuestro software después de 20 años y que cada vez es más fácil de usar e interesante para ti. Esta consistencia a lo largo del tiempo es lo que realmente nos importa.
The new owners are greedy and put out…
The new owners are greedy and put out an inferior product. It's not what it use to be. The keep adding options to make more money but the program had so many errors you had to spend more time making sure everything was done right. They couldn't even do a 2210 right.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Drake Software
Thanks for sharing your feedback, Jean.
We’re sorry to hear about your experience, especially the concerns around errors in the program and the issues you ran into with Form 2210. We understand how important accuracy and efficiency are when you’re preparing returns, and how frustrating it is when the software adds extra time to your workflow.
We’d like the opportunity to take a closer look at what you’re seeing and help get things working as expected. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review this with you and provide assistance.
Your feedback is important and helps us continue improving.
I HAVE USED DRAKE SINCE 1993
I HAVE USED DRAKE SINCE 1993. UNTIL THE LAST FEW YEARS THE TECH SUPPORT WAS GREAT BUT SINCE THE COMPANY WAS SOLD THE TECH SUPPORT HAS BEEN VERY POOR. NO ONE CAN ANSWER THE QUESTIONS WHEN I CALL.
YOUR PRICE JUST WENT UP AGAIN AND THE QUALITY WENT DOWN ON THE TECH SUPPORT.
I AM NOT AS PLEASED WITH YOUR PRODUCT AS I USED TO BE.
27. april 2026
Besvarelse fra Drake Software
Thanks for sharing your experience with us, Sherry.
We’re sorry to hear that support hasn’t met the standard you’ve come to expect, especially after relying on Drake since 1993. Not being able to get clear answers when you call, along with pricing concerns, can be frustrating and we understand why this has impacted your overall experience.
We’d like the chance to help address your questions and get you the support you need. Please reach out to our team at (828) 524-8020 or Support@DrakeSoftware.com so we can connect you with someone who can assist more effectively.
We truly value your long-time loyalty and appreciate you taking the time to share this feedback.
I feel that the customer service has…
I feel that the customer service has improved over last year. However, the experience level is still questionable. Some of the answers that were provided to me were wrong and I ended up amending to correct them. Some of the answers I foudn while on the call with the CSR.
18. marts 2026
Besvarelse fra Drake Software
Thank you for your feedback, Cherie. I’m glad to hear you’ve seen improvement in customer service, but I understand your concern about receiving inconsistent or incorrect answers. That’s not the experience we want for you. Please reach out to our support team at (828) 524-8020 or Support@DrakeSoftware.com so we can look into this further and make sure you’re getting accurate guidance moving forward.
We have used for over 30 years and this…
We have used for over 30 years and this year computer froze up a lot and updates were difficult. I wish they had not sold or would have sold to someone who knows their business.
I will continue using as this is the best program I have seen for the type of returns we prepare and file. I hope they learn from this year and are a little more people friendly in support. No Holding and waiting forever for a call back. We should all be important to you.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Drake Software
We appreciate you sharing this, Bonnie. I understand how frustrating system freezes, update issues, and long wait times can be, especially after many years of use. Your feedback about support accessibility is important. Please contact our support team at (828) 524-8020 so we can help address the technical issues and improve your experience going forward.
Overall
Overall, this is a great product for a reasonable price. I have been very pleased with the user experience. I used to us Ultra Tax and found that for me, Drake has a more familiar interface. I did find that this season for a few weeks, when calculating or printing to Drake Documents, it took a much longer than it had in previous years. I am not sure that was a Drake issue or an issue on our side. Our IT company said that our server was running properly. I was relieved when things started processing as they once had so not sure what the issue was, but it was a bit irritating.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Drake Software
Thanks for your review, Chris. I’m glad the interface and overall experience have been a good fit for you. I understand how frustrating those slower processing times can be during the season, even if temporary. It’s good to hear things returned to normal, but if you have any more concerns don't hesitate to reach out to contact our support team at (828) 524-8020.
Drake Tax User with very few clients.
I have been using Drake for tax preparation for a LONG time now. First, it has gotten MUCH more expensive the past couple of years. Secondly, it doesn't seem to change much. Errors related to foreign tax credit for example still don't have very good explanations on how to fix them. The software is not all that intuitive as you would think it should be.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Drake Software
Thanks for taking the time to share this, NC Tax Guy.
We understand your concerns around rising costs, ongoing foreign tax credit errors, and the software not feeling as intuitive as it should. When issues like that slow you down or aren’t clearly explained, it can make an already complex process more frustrating.
We’d like to help you work through those error messages and make sure you have clear guidance on how to resolve them. Our support team can walk through specific returns with you and point you to the right resources. You can reach us at (828) 524-8020 or Support@DrakeSoftware.com. You may also find step-by-step guidance in our Knowledge Base here: https://kb.drakesoftware.com/kb/Drake-Home.htm.
We appreciate your long-time use of Drake and your honest feedback. It helps us continue to improve.
Drake has slipped in customer service…
Drake has slipped in customer service since the outside purchase
27. april 2026
Besvarelse fra Drake Software
Thanks for taking the time to share, Curtis. I understand your concern about customer service changes. If there’s anything specific you’ve experienced or need help with, please reach out to our team at (828) 524-8020 so we can support you directly.
HIGHER PRICES - ADDED FEES - GREEDY COMPANY
HIGHER PRICES FOR SOFTWARE, NOW TAKING A PERCENTAGE OF OUR ADD ON FEES. JUST GREEDY AND POOR TO MEDIOCRE SUPPORT. This used to be a great company. Will be looking elsewhere
27. april 2026
Besvarelse fra Drake Software
Thank you for your feedback, Espree.
We’re sorry to hear about your concerns with pricing, added fees, and the level of support you’ve experienced. We understand how changes like these can feel frustrating, especially when they impact the value you expect from the software and the help you receive.
We’d appreciate the opportunity to speak with you directly and better understand what you’ve been running into. Our team is here to help and can be reached at (828) 524-8020 or Support@DrakeSoftware.com.
Your feedback matters and helps us continue to evaluate where we need to improve.
It was very easy for me to pay to renew.
24. april 2026
Besvarelse fra Drake Software
We appreciate your feedback, Georgia. I’m glad the renewal process was easy for you. Having a smooth and straightforward experience there makes things a lot simpler.
I have been using Drake Tax Software…
I have been using Drake Tax Software for over 30 years, and it continues to be a reliable solution for our office.
In my experience, Drake is built with the professional tax preparer in mind rather than beginners. It assumes the user has a solid understanding of tax forms and does not rely heavily on guiding the preparer step-by-step. For experienced professionals, this is actually a strength—it allows for efficiency and control rather than slowing the process down.
The software is very fast and accurate, which is critical for our operation. We are a high-volume office with 10 full-time preparers, and while we do encounter occasional issues, they are minor and do not disrupt our workflow in any significant way.
Although Drake has changed ownership, we have not seen any noticeable decline in performance or reliability. The software remains consistent with what we have come to expect over the years.
Technical support is solid. During most of the year, wait times are reasonable, and we are able to speak with knowledgeable representatives. Naturally, at the end of tax season, longer wait times are to be expected. That said, we rarely need to rely on direct support because Drake offers multiple self-help options, including an extensive knowledge base, online resources, and active user communities.
Even with minor issues, I would still choose Drake again. Compared to other tax software options we have evaluated, Drake stands out for its speed, reliability, and overall support. Many competing products tend to be slower, less intuitive for experienced preparers, and offer weaker customer support.
Overall, Drake remains a strong choice for established tax professionals, especially those managing a high-volume practice and looking for efficiency and dependability.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Drake Software
Thank you for your review, Brad. It’s great to hear how the speed and reliability support your high-volume practice, and that the software gives you the control you need as an experienced preparer. That level of efficiency clearly plays an important role in your day-to-day work.
Every year is worse and worse..
Every year is worse and worse... this year's glitch is that it just makes up forms now... literally... it's starting to grab data from one user and creating forms for totally separate clients... What TaxAct has done to this product is absolutely shameful... Next year I'm going to spend the big buck and buy Lacerte - I'm losing clients over this crappy shit... they want everyone to be 100% online... I refuse to be a subscription slave adn to store my client's data on a foreign server.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Drake Software
Thanks for taking the time to share this, Tax Fans. I’m really sorry to hear about the issues you’re experiencing, especially with data pulling across clients and forms being created incorrectly. I understand how serious that is and the impact it can have on your clients and your business.
This isn’t the experience you should expect, and we want to help get this addressed as quickly as possible. Our support team can take a closer look at what’s happening in your program and work with you toward a resolution. You can reach us at (828) 524-8020 or by email at Support@DrakeSoftware.com. If you prefer, you can also explore troubleshooting steps in our Knowledge Base here: https://kb.drakesoftware.com/kb/Drake-Home.htm.
We take feedback like this seriously and appreciate you bringing it to our attention.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.