Ordered istick power 2c a week ago and not received any contact from seller ? I've gone through the process of age verification but coming back as failed made several attempts at this and again all fa... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered vape juice x4 bottles with express delivery off the website and got a email next day saying it's been cancelled with no explanation and to be refunded.... That was 7 days ago still waiting for... Se mere
Terrible company. Still not received my items I ordered & I've emailed them about 4 times to ask for a refund. MY ADVICE IS DONT BUY ANYTHING FROM THEM AS THEY DONT SEND YOU WHAT YOU ORDERED, DONT REF... Se mere
Always excellent customer service shown by this company. Any time there has been a problem with my order (such as something being out of stock) they have always rang me to arrange an alternative opt... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Dragon Vapour offers over 60 brands of premium e-liquids plus a huge range of hardware that is suited to both users who are just starting out and for more advanced users. Furthermore, Dragon Vapour also offers different lines of CBD that can either be ...
Kontaktoplysninger
Storbritannien
- dragonvapour.com
1,8
Under middel
107 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Item ordered and payment accepted
Item ordered and payment accepted, only for a refund to be issued 12 hours without explanation. On contacting them by telephone, I was advised the item was probably out of stock - it's still showing on the site as being available, so I've no idea what's going on there.
29. juni 2023
Always excellent customer service shown…
Always excellent customer service shown by this company. Any time there has been a problem with my order (such as something being out of stock) they have always rang me to arrange an alternative option.
Their mystery 'value' boxes are awesome! I've ordered multiple times and have not yet received anything that I didn't like!
18. april 2023
Legends
End of line stock on my existing order but the happy gent that rang me, offered an alternative and still got it to me in good time, wealth of knowledge, unbelievably helpful, highly recommend
4. april 2023
a terrible experience
I purchased a product, and I did not know that it was prohibited in the country in which I reside, and when it was returned , I did not find anyone cooperating with me to replace the product, I did not even ask for a refund money, I only asked to replace it, a terrible experience
12. marts 2023
Uopfordret anmeldelse
a terrible experience
I purchased a product, and I did not know that it was prohibited in the country in which I reside, and when it was returned to you, I did not find anyone cooperating with me to replace the product, I did not even ask for a refund, I only asked to replace it, a terrible experience
12. januar 2023
Besvarelse fra DragonVapourUK
Dear Adham,
Thank you for your review and we're sorry we didn't meet your expectations. I've had a quick look at your emails with us and can confirm that we responded to every email you sent to us. As your order was rejected by international customs in your country, there was nothing we could do because any replacement would also have been rejected.
Apologies.
Kind regards,
Dragon Vapour
Excellent service.
6. februar 2023
Flatwire uk
Great service will definitely use again..amazing price and great product...loving the flavour from this wire
13. juli 2022
No complaints here
No complaints here. These guys are great! On a side note i disliked 80 percent of the new products i ordered but thats not their fault. So frustrating as thats my normal percentage, around 2 or 3 out of 10 all like ahhhh
2. juli 2022
Besvarelse fra DragonVapourUK
Hello,
Thank you for your review. We've looked into this case and we can see that we responded to the initial email which stated that as you had violated our terms and conditions and your own national requirements, you essentially invalidated your consumer agreement with us. Since then, you have proceeded to copy and paste the same email in excess of 15 times within 10 minutes. We have responded to one of these emails with a similar response to your initial email. However, we do not have the resources to duplicate these responses to all of your replica emails.
We're sorry your experience wasn't to the standard you expected and your feedback will be used to improve our services.
Kind regards,
Dragon Vapour
good customer service good price
2. april 2022
Great price and great service with a…
Great price and great service with a speedy delivery.
25. marts 2022
Order cancelled with no correspondence
Order cancelled with no correspondence, had to chase up a reason after PayPal notified me of a refund
25. februar 2022
Besvarelse fra DragonVapourUK
Dear Nick,
Apologies for this. We can see from your our emails that we did send you an email shortly after your order was refunded with a reason as to why it cancelled. In this very rare scenario, we were unable to fulfill your order so an immediate refund was issued as we didn't want to hold onto your funds and didn't want you waiting longer than necessary to receive your money back.
Thanks,
Dragon Vapour
Always first class service.
20. december 2021
Besvarelse fra DragonVapourUK
Thanks for the kind words and your repeat custom Thomas!
A really pleasant shopping experience
A really pleasant shopping experience, outstanding customer service and a really quick dispatch and delivery. Can't fault DragonVapourUK, will definitely be a returning customer.
7. december 2021
Besvarelse fra DragonVapourUK
Thanks for the fantastic review and feedback David. We're glad you enjoyed your shopping experience with us.
Fantastic service
Was overcharged and they messaged me and refunded it before I’d even noticed. Hermes were taking a while with my first shipment so the 2nd was sent out with Royal Mail first class. Couldn’t have been more efficient with helping me and keeping me updated. Fantastic service.
26. november 2021
I ordered 11x10ml of Nicotine Salt
I ordered 11x10ml of Nicotine Salt.
I received only 10 pieces instead of 11 even written on the order.
Decided to turn my 2 stars into 5 stars to that warm response from the staff willing to fix a minor issue.
26. november 2021
Besvarelse fra DragonVapourUK
Dear Nick,
Apologies for this. Could you please email info@dragonvapour.com, stating your order number and we’ll get this issue solved for you asap.
Kind regards,
Dragon Vapour
Excellent service good price and…
Excellent service good price and excellent juice.(menthol no3).
21. november 2021
Besvarelse fra DragonVapourUK
Thanks for great review Rob!
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