Dragonpass Anmeldelser 295

Recently used the power lounge at Haneda airport on the airside. Generally a positive experience. Location is great, just after the immigration. Amenities are new and easy to use. Can make it better with a larger choice of food selection. Otherwise, it is good.

Signing into the app at the airport lounge did not work. Dragon pass insisted n sending a verification code to my cell phone which I could not receive because I did not have cellular service, only wifi. Therefor couldn’t get into the lounge. Later asked “customer service” why they couldn’t send the verification code to my email address which is registered in my account along with my cell number.
They sent me a copy of “ frequently asked questions” which was totally useless. Contacted them again but crickets after that. Terrible customer service

The food buffet, service and conducive environment for travellers having a resting place before embarking on their trip

Quality of food is poor in most places.
(Bru is ok, Ams is poor).
Often there is a long queue, sometimes even impossible to get in.
I used the lounges 30 times last year and will not renew the license.

Access to most Lounges

Whenever I try to access the airport lounge with Dragon pass, I was always told that the lounge is either full or booked for incoming airline...

I would also appreciate if Dragon pass can consider to allow member to bring a guest.

Thank you!

Have used the lounges during international airtravel. Have appreciated the chance to sit down, catch up with some work and other communication and get to enjoy healthy food and drink,

Experience Plaza Premium First at Hong Kong International Airport. They had a good selection of food, spirits, juices, drinks, coffee, and rea.

Very limited number of countries, and lounges within those countries, where my Dragonpass is accepted. In Manila, it was only Marhaba lounge (T3), which is very small, offering a limited range of food and beverage. Not worth the trip to the obscure, remote, token corner of the airline lounge floor of terminal 3 in NAIA. The experience was both humiliating and unpleasurable. Makes one wonder: What's the point?

Very good! Absent problem.

This dragon pass even has a massage location in the airport in Singapore. Well done. Would be great if the massage could be longer as 30 min is not long enough.

The Dragon Pass lounge at the Beijing Capital International Airport is pathetic. Firstly, there is no sign or direction to the lounge. Is hidden at a secluded area. Secondly, the lounge is so small that most passengers are turned away unless you want to help yourself with the plastic chairs they provided. Lastly, they only served instant noodles and porridge. Some cheap tidbits and drinks. Worst I ever encountered.

CSuch a good application. can use on allmost aiport loungearound the world. I am very happy with dragonpass 👍🏻

It's good, simple and fast service.

I have had an absolutely great experience using Dragonpass- I never heard a complaint, even when I used it to access lounges at small Airports.

I subscribed to the Preferential membership believing it was lifetime, given that additional paid entitlements are still required for lounge entries. My decision was rushed while I was stranded at the airport due to a flight delay and severe fatigue.

The next day, I discovered the membership is valid for only one year and immediately contacted DragonPass to request a cancellation, as this was not what I had understood and I can never use what I paid for within 1 year.
Support refused because I had used the membership once. I offered to pay separately for that single visit, but they still declined. I then asked to downgrade to the Classic plan and refund the difference, which was also refused.

To make matters worse, the membership is effectively unusable at my home airport, Paris CDG , one of the largest airports in the world, where there appears to be only one partner lounge, located in a domestic terminal I never use.

In my experience, the service offers poor value for the price, and customer support has been unhelpful. I would not recommend it.

EDIT:
They publicly claimed below that they requested additional information to reach out and try to resolve the issue. I provided my contact details via Trustpilot, but they never reached out. This is definitely a very unprofessional and a shady company to say the least.

The food was delicious The service was good.

This is great a great service got my membership card on my phone been enjoying airport lounge access. I thought you got one free entitlement when purchased but after check out I never saw anything else about free entitlement.

Not much food and really doesn't feel like a lounge. The food selection is giving feeding program.