Bryn was top notch with customer service and attention to what I queried about. The help and the feedback was great. Query solved almost immediately. Even listened to some friendly advice in customer... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bryan was really helpful with my issue i had and he resolved it really quickly where as I had to go through other agents who seemed not very interested to help me but thanks to dragon bet having peopl... Se mere
Virksomheden har svaret
Made 1 deposit and won £1000 within no time had a email saying I was banned from all promotions etc which I don’t use or never take bonuses anyway. Went to place another football bet with my winnings... Se mere
Virksomheden har svaret
Anthony from customer service was extremely helpful when a bet didn't settle correctly. Got it all sorted in a master of minutes.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Kontaktoplysninger
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, Storbritannien
- customerservice@dragonbet.co.uk
- dragonbet.co.uk
Du bør vide
3,8
God
603 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
There are lots of markets and also…
There are lots of markets and also quick payouts and the service team available on live chat are always helpful.
Lots of options in casino that I’ve had big wins on
Always seem fair on payout ratio
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks Chris, glad to hear we're hitting the mark and you've been paid quickly. We're all about fairness and genuinely pleased you've landed a few wins
Amazing casino I absolutely love it…
Amazing casino I absolutely love it good customer support with lots of choice to choose from
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Hi Brittany,
Thank you very much for the fantastic review.
We’re delighted to hear that you’re enjoying the casino and the games available, and it’s great to know you’ve also had a positive experience with the customer support team.
Providing a friendly service alongside a strong selection of games is something we place a huge importance on, so feedback like this is greatly appreciated by the whole team.
Thanks again for your custom and support of DragonBet.
Live support chat agent Duncan Jones…
Live support chat agent Duncan Jones was vey helpful and resolved my issue very quickly
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks WB - we place a huge emphasis on customer service and we're really glad that Duncan is able to reflect that in his service
Great customer service
Great customer service, Duncan was very helpful and responded fast. Thanks
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks C A best of luck with the site and we'll make sure Duncan get a pat on the back
I highly recommend Dragon bet they are brilliant and Duncan on live chat is great his customer service skills are second to none
I highly recommend Dragon bet they are a five star betting company. Very easy to use site they offer good odds as fast withdrawals. Their customer service is quick and Duncan who I seem to get most times is very very professional he will help you in a timely manner and his manners are first class. I’ve been betting for over 25 years mostly with the so called big firms but I now bet with Dragon bet. I couldn’t recommend them anymore.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Hi Harry,
Thank you very much for such a lovely review and for your recommendation of DragonBet.
It’s really heartening to hear that you’ve chosen to place your trust in us over the larger firms. Feedback like that genuinely means a great deal to an independent, family-run bookmaker like ourselves.
We’re delighted that you’ve been enjoying the site, and it’s also wonderful to hear such high praise for Duncan. We’ll make sure your comments are passed on to him directly — he’ll be extremely pleased to read them.
Providing professional, personal and timely support is something we place huge importance on, so hearing that his customer service “is second to none” is greatly appreciated.
Thanks again for your custom, support and kind words. It really means a lot to the whole team at DragonBet.
Owain was an amazing customer support…
Owain was an amazing customer support employee to talk to. So efficient and a nice person to talk to with a great customer service attitude. Hopefully he gets recognition for this xx thanks Owain x
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
You're not the first person to tell us that, we'll pass on the praise. Thanks for the review and good luck with the site
Duncan was super helpful
Duncan was super helpful. Site is decent. Would recommend
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Cheers John, we're really glad to hear that, Good luck and make sure to jump on the chat if you face any issues
Outstanding service
Duncan was very helpful in sorting my query, extremely professional and really friendly. Credit to the company to have employees like him. Thanks again Duncan 😁👍
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
He really is, we'll be sure to let him know about the positive feedback
Duncan was very helpful and friendly
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks Andy, good luck with the site
class customer service experience from…
class customer service experience from owain
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks JK we're really proud of our customer service team and the service they deliver. We'll pass on the message
Spoke to support on dragonbet about a…
Spoke to support on dragonbet about a couple of things. I spoke to 2 different staff. Duncan Jones and Owain and I must say what friendly people they are. Was very quick to respond ( talking seconds ) No waiting for help for ages and very informative on my query. They explained things super well and clearly and were very friendly also. 10/10 for customer support from me. Thank you to both. Keep up the good work!. 👍
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Hi Adam,
Thank you very for taking the time to leave such a nice review.
We’re delighted to hear that both Duncan and Owain were able to assist you.
We know how important fast response times and approachable customer service are, so feedback like this is hugely appreciated by the whole team.
We’ll make sure your kind comments are passed on to both of them directly — they’ll be very pleased to read this.
Thanks again for your custom and support of DragonBet, and for the rating. It really does mean a great deal to us.
Drew is so helpful and very quick and…
Drew is so helpful and very quick and so id the rest of the team great customer service
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks Kara. much appreciated. We'll pass on your message to Drew
Had a problem with some bonus winnings
Had a problem with some bonus winnings. Owain was able to see the problem and resolve it with no issues.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks Berch, good to hear all is now sorted and that Owain was able to help
Great experience
Great experience. Dione responded very timely and managed the problem to swift resolution
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks Richard, Dione is great and we'll let her know you gave her a mention
Besvarelse fra DragonBet
Cheers Shane, Owain is a star!
Top of the pops
Excellent website . Quick withdrawals and they do things right . Anthony in customer care was tops and had all the answers . Thanks again .
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks Bob, really appreciate the review and we'll be giving Anthony a pat on the back
Anthony was a great help and assisted…
Anthony was a great help and assisted me with all my queries very promptly
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Cheers Ahmad, we'll let Anthony know he's doing a good job
Good odds and wide selection on sports
Good odds and wide selection on sports. Always very friendly and helpful in the live chat always finding a quick resolution
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Hi James,
Thank you very much for the kind review.
We’re delighted to hear you’ve been enjoying the the site, and that our live chat team have provided friendly and helpful support with quick resolutions whenever needed.
Providing a smooth and personal customer experience is something we place a huge importance on, so feedback like this is greatly appreciated by the whole team.
Thanks again for your custom and support of DragonBet.
STILL BEST INDEPENDANT BOOKMAKER FAIR…
STILL BEST INDEPENDANT BOOKMAKER FAIR PRICEING EASY WITHDRAWS TRUSTWORTY BOOKMAKER KEEP THE GOOD WORK UP BEST WISHES CHRIS
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Cheers Chris
Great customer experience
Fantastic friendly customer service, putting the punter first and being very accommodating. A breath of fresh air for the industry!
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Hi Chris,
Thank you very much for such a fantastic review.
We’re delighted to hear that you found the customer service friendly, accommodating and focused on putting the customer first. As an independent, family-run bookmaker, we genuinely try to offer a more personal and approachable experience, so comments like “a breath of fresh air for the industry” really do mean a great deal to us - it's what we set out to be.
We truly appreciate your support and custom, and thank you again for taking the time to share your experience with DragonBet.
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