Bryn was top notch with customer service and attention to what I queried about. The help and the feedback was great. Query solved almost immediately. Even listened to some friendly advice in customer... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Made 1 deposit and won £1000 within no time had a email saying I was banned from all promotions etc which I don’t use or never take bonuses anyway. Went to place another football bet with my winnings... Se mere
Virksomheden har svaret
Anthony from customer service was extremely helpful when a bet didn't settle correctly. Got it all sorted in a master of minutes.
Virksomheden har svaret
Bryan was really helpful with my issue i had and he resolved it really quickly where as I had to go through other agents who seemed not very interested to help me but thanks to dragon bet having peopl... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Kontaktoplysninger
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, Storbritannien
- customerservice@dragonbet.co.uk
- dragonbet.co.uk
Du bør vide
3,8
God
601 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I queried about an issue
I queried about an issue, quick responses, quick solution, great customer service from Duncan
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
That's good to hear, thank you Dan
Great site to use for excllent support…
Great site to use for excllent support service 5*
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks Tommy, best of luck and thanks for being a customer of ours
Brilliant customer service
Brilliant customer service, would especially praise Duncan Jones, he always gets everything sorted no matter how big the problem 👍🏻
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Cheers David. That's great to hear
Duncan James was a great help…
Duncan James was a great help exceptional customer service skills very impressed
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks Adrienne, were really proud and lucky to have Duncan and the rest of the Customer Service team
Excellent service
Excellent service, fast withdrawals, I'm 100% satisfied
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
That's great to hear Stephen - if you ever have any issues just jump on the live chat
Besvarelse fra DragonBet
Thanks Mark, and thanks for your custom - it's appreciated
Great site and also Duncan Jones…
Great site and also Duncan Jones couldn't be more friendly and kind amazing customer service
14. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks Laura, it's really important that our customer service team represents what the company is all about. It sounds like Duncan is doing just that
Great customer experience
I have had a great experience as I didn't get to my free bets before expiry but Duncan offered great customer service and credited my account
14. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Cheers Loren, best of luck with the free bets
Couldn’t recommend Owain enough
Couldn’t recommend Owain enough. Very straightforward and the best agent I’ve dealt with ever. Been using DragonBet for a long time now and he is clear of everyone else.
14. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Cheers Martin, Owain is a star - we'll give him a pat on the back
Very helpful and no fuss at all.
Very helpful and no fuss at all.
As it should be. Thankyou
14. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thank you Susan, appreciate the review and thanks for signing up
Owain made my process easy for…
Owain made my process easy for verification and a seamless chat experiance when any issues arise,
Gameplay is fast and best odds on majority of horse racing is good too
14. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Cheers Sam, we do our best!
Excellent customer service
Excellent customer service. Spoke to Owain and after putting the wrong welcome bonus in he sorted it me out with the correct one.
Good range of sports with competitive pricing.
14. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thank you Shane, we're pleased to hear that you got there in the end. Best of luck and thanks for being a customer
Duncan Jones was very helpful
Duncan Jones was very helpful. Great customer service.
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Cheers Kuda
Besvarelse fra DragonBet
Thanks Jason, it's a really important part of out business.
Appreciate the review and appreciate you being a customer of ours
I strongly advise people to stay clear…
I strongly advise people to stay clear of yet another poorly run fraudulent low grade betting site...I was registered one hour before they randomly log me out suspend my account with no explanation why,along with money of mine in the account....only way of contact is via email which is embarrassing considering its the 21st century...in the process of contacting there ADR and gambling commission to get resolved
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Hi Chris, sorry to heat that this is your view and experience. We have a live chat facility open from 9 am - 10.30 pm please feel free to jump on that and we can discuss why the account was suspended and how we can help rectify that.
Owain was a great help
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
That's great to hear, if you ever face any issues just jump on the live chat
Their live support chat is extremely helpful!!!!
Their live support chat is extremely helpful, real people not AI nonsense. Duncan Jones especially helped me out with an issue and had it resolved within minutes. Couldnt recommend enough!
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks you Josh, really appreciate you taking time to leave a review
Excellent service from Duncan Jones
Excellent service from Duncan Jones, very fast and knowledgeable about sign up offers
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks Daniel, Duncan is a star and we'll pass on the praise
Great site best around Duncan also very…
Great site best around Duncan also very helpful
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Cheers Scott! Be lucky!!!
What can I say about dragon bet other…
Whar can I say about dragon bet other than amazing ? Amazing choice of games , super fast payout and had some good wins .
What makes it amazing ? The staff ! The staff are not like other casinos and actually care , they are friendly and helpful .
Special thanks to Duncan who went above and beyond ! Honestly he was so friendly , professional and helpful and it really brightened my day ! Give the man a pay rise ! Keep hold of him as he is just amazing !
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks Jonathan, we place a huge amount of importance on our team. It's really important as a growing business to have people who understand and care and we're really glad to heat they are hitting the mark.
Thanks for the review and thanks for using DragonBet
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