Bryn was top notch with customer service and attention to what I queried about. The help and the feedback was great. Query solved almost immediately. Even listened to some friendly advice in customer... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Made 1 deposit and won £1000 within no time had a email saying I was banned from all promotions etc which I don’t use or never take bonuses anyway. Went to place another football bet with my winnings... Se mere
Virksomheden har svaret
Anthony from customer service was extremely helpful when a bet didn't settle correctly. Got it all sorted in a master of minutes.
Bryan was really helpful with my issue i had and he resolved it really quickly where as I had to go through other agents who seemed not very interested to help me but thanks to dragon bet having peopl... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Kontaktoplysninger
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, Storbritannien
- customerservice@dragonbet.co.uk
- dragonbet.co.uk
Du bør vide
3,8
God
600 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 89 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great betting site
This has to be one of the best sites to bet on.
Drew (staff member) was very helpful on numerous occasions, the only down side they are a bit skiney on the prices and a bit shaky if you want a medium-sized bet on, this is a perfect site for your every day small punter.
Can strongly recommend Dragon Bet
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Hi Hassan, Appreciate the review, the kind words and your custom.
We're known for taking big bets on the racecourse and have a healthy risk appetite when it comes to online - if you're ever not getting what you want on, feel free to jump on the live chat and we'll do our best to accommodate.
Promotional offer
spoke to someone called drew was extremely helpful with my issue
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
That's good to hear Alexander, thanks for the review and good luck with the promo
The casino itself has such a cool…
The casino itself has such a cool minimalist design and modern feel. You will find hundreds of your favourite games for casino lovers as well as betting functionality for the sporty folk.
One thing that sets them apart is definitely the customer support team. They are beyond helpful and always keep you updated in the chat before resolving an issue. Personal shoutout to Drew who helped me with a query recently - efficient and friendly A+ support.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks Uthman, that's a great review and is very much appreciated.
We very much appreciate it and very much appreciate you using the site. Be lucky
Owain great at explaining rules
Owain great at explaining rules, t and cs and in a manner that suits the professionalism I’ve come to expect from DragonBet.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Cheers Andrew, professionalism and proper service are cornerstones of what we provide in terms of service. Many thanks and many thanks for your custom
Owain helped resolve my query without…
Owain helped resolve my query without any fuss. Good customer service.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks David - it's what we're about
Duncan was fantastic in solving my…
Duncan was fantastic in solving my query about a promotion and got it sorted straight away. 10/10
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
That's great Joe. Appreciate you being a customer of ours
Besvarelse fra DragonBet
Cheers Daniel, best of luck with it
Great customer experience
Easy banking, fast withdrawals, brilliant live chat service from Drew. Market I wanted was not on the site. Asked on chat and within 20 mins, bet was placed.
5. juli 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Cheers Marcus, we're a growing business who wants to do what's best for our customers. If we can help, we will.
best of luck
Drew was very nice
Drew was very nice, and sorted out my issue straight away 👌
5. juli 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks for the review Thomas and thanks for the custom. It's appreciated
Duncan jones was very quick to resolve…
Duncan jones was very quick to resolve my issue
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Cheers Bruce - good to hear
Becareful with this
Becareful with this. I understand it’s the risk you play. But I got two bonuses on Rihno game and then the game said error and reloaded it… I think this is a scam be careful please.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Hi Aaron, we are not a scam - we are a regulated UK gambling commission licence holder.
It seems didn't go your way and we're sorry about that but as you say it's the risk you take.
Just another greedy gambling site
Just another greedy gambling site
Nothing special about this company.
They will ripp off their players
Take as much as possible and giving nothing or very little in return.
No bonuses,no free games.
Best thing i did on this site is to exclude myself
100% NOT RECOMMENDED!
Don' waste you money on this rubbish site!
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Hi Ionut, we're sorry this is your experience. However we strongly refute your claims.
We believe in fairness, offer loyalty clubs and regular offers and free spins. I'm sorry things didn't go your way but we never have and never will rip anyone off - it's not what we are about
Drew was excellent customer…
Drew was excellent customer service.Thank you.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks Dipendra. We think customer service is important. Hopefully it's one of the things that sets us apart
I needed some support with regards to making sure I had the correct bets open
I needed some support with regards to my bets and Fraser was quick to resolve this for me
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Cheers Jesse, hope you found a winner
Account just got suspended with no…
Account just got suspended with no notice!! Can’t even speak to them on live chat because I can’t log in so waiting on a response after sending my verification documents! Still no response
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Hi James,
Apologies about the hassle here. You should be able to access the live chat regardless of whether you are logged in or not - just click on the icon. It may have just been that you were outside of hours.
We've had a look for any contact from James Reapalot and can't find any under that name. If you wouldn't mind reaching out via the aforementioned icon or the email address customerservice@dragonbet.co.uk the team will be ready and willing to help.
Thanks for you patience here James and once again apologies for the hassle.
Drew was very helpful
28. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks Mark, having a helpful team that understand the issues our customers are facing and are able to resolve them quickly and efficiently is an important part of the business. It's good to hear that Drew hit the Mark here
Signed up as a new member and…
Signed up as a new member and wagered£20 for the 200 free spins on big bass splash however I wagered £20 on big bass bonanza instead. I messaged customer support and Fraser was very helpful and he was able to rectify the situation straight away . Excellent service.
28. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks for leaving the review Stuart, and thanks for signing up. If you ever need anything just jump on the live chat
review
spoke to duncan, very efficent and understood my issue. was calm and quick to point out what i had got wrong.
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Cheers Craig, that's great to hear
Owain was very helpful and quick at…
Owain was very helpful and quick at solving issues
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thank you Darren, we pride our self on our customer service so it's good to hear that Owain is putting that into practise
Good service from Duncan jones it was…
Good service from Duncan jones it was prompt and query was solved
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra DragonBet
Thanks Robert, glad to hear it. Be lucky
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