Spent over £200 with Doulton but it feels cheap, and it’s partly Made in China. The filter has plastic components which come into contact with the water, at filtration and after filtration. The tap al... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Definitely rate it for taste. I’m using the ultra Sterile filters, haven’t done any tests to see if it removes what it say it does so can’t comment on that. But It’s a great feature, easy to build, ea... Se mere
Stainless water filter with ceramic filters. Works well, takes a long time to filter, but nice water at the end of it. Delivered quickly. Water level indicator with tap, worth the extra outlay.
Fantastic experience, fast delivery, and they respond if you email them. It seems strange, but everything is perfect. Personally, what has changed for me? What has changed is that the water just tast... Se mere
Virksomhedsoplysninger
Om Doulton Water Filters Ltd
Skrevet af virksomheden
About Doulton Water Filters Ltd
Since 1826, Doulton Water Filters have provided exceptional tasting drinking water to households around the globe. Based in Staffordshire and holding the Made in Britain badge, Doulton products are NSF certified with a range that includes under sink water filter systems, through to portable water filter bottles and accessories.
Doulton is also home to British Berkefeld - a collection of gravity fed water filter systems that require no plumbing or electricity with an effortlessly simple set up.
Water filter systems from both Doulton and British Berkefeld use the power of ceramic technology to help reduce up to 99.99% of common contaminants, alongside retaining essential minerals - making them the ideal choice for a range of lifestyles, ensuring peace of mind in every drop.
Thank you for being part of the Doulton family. We are here to help you get the best out of your water filter system.
Visit Doulton.com | Contact Support
© 2025 Doulton Water Filters. All rights reserved.
Kontaktoplysninger
Lymedale Cross, Lower Milehouse Lane, ST5 9BT, Newcastle-under-Lyme, Storbritannien
- 0333 340 3600
- filtersales@doulton.com
- doulton.com
4,6
Fremragende
964 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent and so easy
Excellent and so easy. No heavy lifting to set up and maintain and great taste.
18. april 2026
It was very easy to pick and order the…
It was very easy to pick and order the filters we need and they arrived the next day.
18. april 2026
Plastic tap!
Ive been using this for a few weeks, very easy to use once set up, and the water tastes really good. But it annoys me that the metal tap is not sold with it as standard, as who wants plastic when we are trying to cut down on micro plastic!! Also we have "British Berkefled" plastered all over it, yet the metal tap is made in China, why not British? If being British made is something they are proud of. But gripe over, im pleased with it.
11. april 2026
Besvarelse fra Doulton Water Filters Ltd
Thank you for your insightful review, Debbie. We appreciate that you are enjoying the water from your system. This type of feedback is important to us, and we are always seeking ways to improve our service and products, and we will feed this back to the wider team for their attention.
The speed it arrived after order
The speed it arrived after order. Left ina safe place with a note in the letter box telling me it was there.
Securely packaged.
A good looking stainless steel water filter, looking good on the side, producing tasty clean water.
24. april 2026
The ease of the order process along…
The ease of the order process along with the speed of delivery.
It's early days but the unit appears to be working well
17. april 2026
Very happy with my order.
Quick delivery to Belgium.
The British Berkefeld filter is very high quality, the filtered water tastes very nice. Very happy with this order.
13. april 2026
Filtert goed, maar een lange doorlooptijd en levensduur valt tegen
Vier stuks Ultra Sterasyl besteld ter vervanging voor Big Berkey filters.
De werking is goed, maar het duurt te lang voordat water is doorgedruppeld.
Ook moeten we vaak schoonmaken en valt de levensduur tegen.
Wij gaan terug naar koolstoffilters.
30. december 2025
Besvarelse fra Doulton Water Filters Ltd
Hi Anne - thank you so much for your feedback. Our filters do take longer than simple carbon block filters due to the nature of the ceramic material. As this adds an extra layer of protection, acting as a fine mesh, it also allows for the slower filtration and more contact time with the carbon to reduce contaminants such as PFAS further. As your filters become 'wetter' the filtering will become quicker.
Dispatched and delivered when stated
Dispatched and delivered when stated. Substantial packaging to protect ceramic filters, all components within. Excellent 👍
16. april 2026
Water filter to kitchen
The device is easy to connect and install and it seems to work fine. Water is fresh!
15. april 2026
Besvarelse fra Doulton Water Filters Ltd
Hi Rami, for any issues with delivery please do email us filtersales@doulton.com and we can investigate and resolve this for you.
Bon matériel et filtre.
Bon matériel et filtre.
La formule abonnement des filtre offre un prix très intéressant.
Cependant la fréquence des livraisons avec abonnement est quelque peu "élastique".
1. december 2025
Topproduct
Een snelle en correcte levering! Een prachtig product....Kende het van mijn buurvrouw, zo een lekker water. Beter dan flessenwagen en of kraantjeswater. Topproduct
3. april 2026
Délai respecté
14. april 2026
good service in responding my questions
14. april 2026
I spent alot of time researching…
I spent alot of time researching different water filter options. I chose Doulton as I wanted a metal filter body not plastic and also an actual filter that wasn't plastic, which is hard to find. The Doulton filter ticked both these boxes. I am really happy with my purchase, the filter workers really well, water tastes much less chemical. I found it easy to put together and after a couple of weeks of use the rate at which the water filled the chamber was quicker. I am happy that the new replacement filter can be easily purchased directly from Doulton. The filter arrived well packaged and quickly. I am very happy with my choice.
1. april 2026
My order was left ..in the street!!! I complained to Doulton, but they never replied to my complaint
My order was left ..in the street pavement!!!! I complained to Doulton( fault of courier,DPD, who lied about leaving it in porch.. impossible,as my front door was locked) but never acknowledged my complaint. Obviously not important for them. NOT good customer service
31. marts 2026
Besvarelse fra Doulton Water Filters Ltd
Hi Neil. We are so sorry that you did not receive a reply from customer services. As we experience large volumes of enquiries, we strive to reply to all customers needing assistance within 24 hours – if you did not receive your parcel, we would have escalated it and found a solution, so please do let us know if you did not obtain your delivery. All inbound complaints are logged, and we are consistently looking for ways to improve and refine the customer experience. So thank you for bringing this to our attention. We acknowledge that you would have appreciated an update directly.
100% recommend for products and customer service.
Clean water should be a human right but with the uncertainty of old pipelines and chemicals these products are some of the most important ones I have in my house and workshop.
Installed is a mixer tap with under-counter filters, which works perfectly for a busy family that all predominantly drink water.
Also we use a separate small tank system in a workshop space.
I have set up a filter subscription to take the pressure off needing to remember replacing them, without a break in better quality water and at a reduced cost.
Customer service is excellent and delivery is always an easy and quick experience. 100% recommend.
30. marts 2026
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