Buying our pup was lovely experience from start to finish. I made a inquiry on the website, got a phonecall from William, received some photos of 4 Zuchons, placed a deposit, and made an appointm... Se mere
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Se, hvad kunderne siger
I had followed Douglas Hall on Facebook for a couple of years before taking the plunge and getting a sister for our Cavachon Bailey. We travelled from Scotland to collect her so communication was key.... Se mere
Do not buy a puppy from here, it is a puppy farm. We bought a cavapoochon puppy from here a couple of years ago, he was the sweetest little soul. As a couple of days went by we started to notice he... Se mere
Virksomheden har svaret
We bought our beautiful Maltipoo pup from Douglas Hall and we can’t recommend them enough. We went up on the ‘let’s just look 👀’ and walked away with a beautiful pup 🤣 There was no pressu... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
Douglas Hall Cottage, Spenbrook Road, BB12 9JG, Burnley, Storbritannien
- 07779 956076
- douglashallkennels@hotmail.co.uk
- douglashallkennels.co.uk
3,9
God
634 anmeldelser
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I wouldn't leave a single star for a…
I wouldn't leave a single star for a review if it was an option... Zero stars! Do not buy a pup from this establishment. Within 6 months our Arthur had lost his life down to neglect in his early life from this establishment.
15. august 2025
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Besvarelse fra Douglas Hall Kennels
We are very sorry that you are still grieving the loss of Arthur — losing a puppy is an extremely painful experience for any family, and we truly sympathise. However, the claim that his passing was due to “neglect in his early life” is not accurate, and it is important that readers have the correct information.
✅ Arthur did not become ill while in our care.
He was fully vet-checked & vaccinated, and healthy at the time of collection. No issues were raised by the attending vet or by the purchaser at that time.
✅ No illness or welfare concern existed at our premises, there was no disease present in our kennels.
✅ We followed all required welfare, breeding and veterinary standards.
We are a fully licensed and regulated breeding establishment, inspected routinely. Our facilities, procedures, and care standards meet all DEFRA Animal Welfare Regulations.
✅ We treated the situation with compassion and responsibility.
Although the condition developed after Arthur left our care and was outside our control, we still provided a refund, which the purchaser accepted.
✅ We understand that many of the recent negative reviews have come from family and friends.
While we appreciate their desire to offer support, these individuals have never visited our kennels or had any direct experience with our puppies or staff. It is important that genuine customers are aware of this.
We remain fully transparent and invite anyone to visit our premises, meet our team, view our licensing documents, and see our puppies and facilities in person.
Once again, we are very sorry for the loss of Arthur — but the claims made here do not reflect the facts, our veterinary records, or the findings of the local authority.
Douglas Hall Kennels Ltd
Fully Licensed • DEFRA Regulated • Welfare First
How good this place is
I love this place because you don’t even have to go and buy a dog to go there. Today I got a Cavapoochon and he is very well trained for puppy mats as we only got him today.
Staff are lovely and give really good advice.
19. oktober 2025
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Besvarelse fra Douglas Hall Kennels
Thank you so much Daisy for your lovely review! 🐾
We’re delighted to hear that you enjoyed visiting us — even without the pressure to buy — and that you felt supported and welcomed by our team.
Huge congratulations on your new Cavapoochon! It’s wonderful to hear he’s already doing so well with his puppy pads on his very first day. We’re sure he’ll continue to settle in beautifully.
Thank you again for your kind words. If you ever need any advice or support as he grows, we’re always here to help.
Great access to the pups
Easy to deal with, and great access to the pups so you can get a really good feeling about the dogs nature
28. august 2025
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Besvarelse fra Douglas Hall Kennels
Thank you so much for your lovely feedback! 🐾
We’re really pleased to hear that you found the whole process easy and that being able to spend time with the puppies helped you get a true sense of their nature and personalities.
We believe choosing a puppy should be relaxed, open and enjoyable — so it’s great to know you felt that during your visit.
Thank you again for taking the time Tolbot to leave a review. We hope your new companion is settling in wonderfully!
We bought our healthy vibrant puppy
My daughter visited the kennels and fell in love with our little Cavapoo.
I visited the following day and we were welcomed by the owners and left to snuggle her and other puppies. She appeared the quietest of the litter and enjoyed being cuddled.
We finally decided on our Pippa and arranged to pick her up the day after her vacciations.
Pippa was ready with her documents and puppy food.
The owners explained important information and we then took Pippa home.
We were advised that if we had any questions or not sure about anything to just phone the kennels.
I received a courtesy call after a few weeks to see how Pippa was settling in and if I had anything I needed advice on.
Great service.
19. august 2025
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Besvarelse fra Douglas Hall Kennels
Thank you so much Anne for your wonderful review! 🐾
We’re delighted to hear that your daughter fell in love with your little Cavapoo, and that you also felt welcomed and supported when you visited the following day.
It’s lovely to know you were able to spend plenty of time cuddling Pippa and meeting the other puppies — we always want families to feel relaxed and confident when choosing the right companion.
We’re so pleased Pippa went home with everything she needed and that our follow-up call was helpful while she settled in. Hearing that she’s doing well truly makes our day.
Thank you again for taking the time to leave such kind feedback — we’re always here if you ever need any support or advice as she grows.
Cavapoo
I got my gorgeous Cavapoo Peanut from Douglas hall kennels he is an amazing and confident dog. Douglas hall kennels have been extremely helpful and happy to answer any questions you might have.
18. juli 2025
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Besvarelse fra Douglas Hall Kennels
Thank you so much Carla for your lovely review! 🐾
We’re thrilled to hear how well Peanut is doing — Cavapoos really do grow into such confident, affectionate little companions, and it’s wonderful to know he’s thriving with you.
We’re always happy to help with any questions along the way, so it means a lot to hear that you felt supported.
Give Peanut a big cuddle from all of us, and thank you again for taking the time to share your experience!
I can honestly say Bailey is a…
I can honestly say Bailey is a beautiful cavapoochon we got from Douglas Hall kennels. We found the kennels clean and puppies well looked after. We absolutely 💯 recommend them.
6. juli 2025
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Besvarelse fra Douglas Hall Kennels
Thank you so much, Gail, for your wonderful review! 🐾
We’re delighted to hear how happy you are with Bailey — Cavapoochons really do make the sweetest little companions, and it’s lovely to know he’s doing so well.
It means a lot to us that you found our kennels clean and our puppies well cared for. We take great pride in maintaining a high standard of welfare and a welcoming environment for every family who visits.
Thank you again for your kind recommendation — give Bailey a big cuddle from all of us!
Dogs are clearly well looked after
Dogs are clearly well looked after. Kennels were always clean and I loved that you can just turn up anytime during opening hours. Staff were lovely too and really knowledgeable about breeds.
18. august 2025
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Besvarelse fra Douglas Hall Kennels
Thank you so much for your lovely review, Mrs W! 🐾
We’re really pleased to hear that you found our kennels clean, welcoming, and that our dogs appeared so well looked after — their welfare is always our highest priority.
We’re glad you appreciated being able to visit freely during opening hours and spend time with the puppies. Our team love helping families find the right match, so it’s wonderful to hear you found everyone friendly and knowledgeable.
Thank you again for taking the time to share your experience — it means a lot to us!
Very friendly and experienced
Very friendly and accommodating when we were first thinking of buying a puppy. We know 2 dogs that previously came from Douglas Hall and are just adorable so it was a no brainer to go there when we made the decision to get a puppy of our own. Staff on site are very knowledgeable and we found them always reassuring and full of useful advice.
16. august 2025
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Besvarelse fra Douglas Hall Kennels
Thank you so much, John, for your wonderful review! 🐾
We’re delighted to hear that your experience with us was friendly, reassuring, and informative — and it’s lovely to know you already knew two Douglas Hall pups before choosing to visit us yourself.
Our team always aim to give honest guidance and support, especially when families are still deciding which breed will suit them best, so your kind words mean a great deal.
We hope your new puppy is settling in beautifully. Thank you again for choosing us and for taking the time to share your experience!
Absolutely Amazing
The experience from start to finish was absolutely amazing the staff are so friendly and approachable and keen to answer all and any questions put to them about the breeds/pups. My family as a whole have bought 4 dogs from them and they’re all absolutely wonderful loving beautiful dogs. If you’re a first time buyer this is definitely the place for you.
19. august 2025
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Besvarelse fra Douglas Hall Kennels
Thank you so much for such a fantastic review! 🐾
We’re delighted to hear that you and your family have had such positive experiences with us — four dogs over the years is the biggest compliment we could receive.
It means a great deal to know that our team made you feel welcome, supported, and confident throughout the process. We always aim to be approachable and informative, especially for first-time puppy owners, so your feedback truly means the world.
We hope all of your lovely dogs continue to bring you so much joy, and if you ever need anything, we’re always here to help.
Warm and welcoming on arrival
Warm and welcoming on arrival. So helpful and could not do enough for you. Advice and support from the purchase of our little Ted ( cavapoo) until the day we collected him. Highly recommend this lovely family business in a beautiful location.
10. august 2025
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Besvarelse fra Douglas Hall Kennels
Thank you so much for your lovely review, Tracey! 🐾
We’re delighted to hear that you felt welcomed and supported from the moment you arrived right through to collecting little Ted. Our team always strive to make the experience relaxed, informative and enjoyable, so your kind words really mean a lot.
It’s wonderful to know that you would highly recommend us and that our family-run atmosphere and beautiful location added to your visit.
Give Ted a big cuddle from all of us, and thank you again for choosing Douglas Hall Kennels!
Purchasing a puppy
We purchased a cockapoo in August. It is the second puppy we have purchased with them. You can spend times with the pups and take your time choosing one. They have generally already been chipped and had at least one vaccination. You get a puppy pad to take them home and a bag of food. You can phone them any time for advice. The people who run it are very friendly and helpful. I will definitely purchase from them again.
Tracy Cox
9. august 2025
Uopfordret anmeldelse
Besvarelse fra Douglas Hall Kennels
Thank you so much, Tracy, for your lovely review and for coming back to us for your second puppy! 🐾
It means the world to us when families return — it’s one of the biggest compliments we can receive.
We’re so pleased to hear that you enjoyed being able to spend plenty of time with the puppies and choose at your own pace. We always want the experience to feel relaxed and pressure-free.
It’s great to know you found everything helpful — from microchipping and vaccinations, to the puppy pad, food, and ongoing advice. Our team is always here if you ever need support as your little one grows.
Thank you again for your kind words and continued trust. Give your Cockapoo lots of cuddles from all of us!
Our cockapoo baby
We purchased the most beautiful cockapoo puppy who we have named honey . I know a lot of people would say don’t buy a puppy if you don’t see the parents with them , however what you must bare in mind puppies over 8 weeks would not be with their mums any way .
The kennels are clean and puppies are all well pampered by owners and the public . You are also advised to take your puppy to a vet within 24-48 hours of purchase and if anything is wrong or picked up the puppy can be returned and a refund is given .
We did just this and our girl was perfect she’s settled in fabulous and is about to go for her first groom in the coming week . She great on and off the lead and has learnt sit paw and lie down within days she is so clever . She is very cheeky but all puppies are and loves her basket if toys . Douglas hall then contact you by phone to see how the puppy is settling in which I think is great .
Our honey is beautiful and we would purchase again in the future and recommend .
Our puppy had also picked up house training so quick considering they are kennelled . She can how ever do tiny excited wees when someone comes in but on the whole this is through excitement and has got a lot better as the weeks have gone by
On the whole great experience and we have a great puppy to love
23. august 2025
Uopfordret anmeldelse
Besvarelse fra Douglas Hall Kennels
Thank you so much for such a thoughtful and heartfelt review! 🐾
We’re absolutely delighted to hear how well little Honey is doing — she sounds like an incredibly bright, cheeky and loving little Cockapoo, and it makes us so happy to know she has settled so beautifully into family life.
We really appreciate you highlighting the point about seeing mums — as you said, puppies over 8 weeks old are no longer with their mothers, and we always follow the correct welfare guidelines. It’s lovely to hear that our clean kennels and the care shown by our team reassured you from the start.
We’re also so glad the 24–48 hour vet check gave you peace of mind and confirmed she was perfect. Hearing how quickly she’s picked up her training — sit, paw, lie down, great on and off lead, and almost house trained — really does show how clever she is!
Our follow-up calls are something we believe in strongly, so thank you for mentioning that too. Staying in touch and making sure every pup is settling well is really important to us.
Give Honey a big cuddle from all of us — especially before her first groom!
We truly appreciate your recommendation and would be honoured to welcome you back in the future.
Gizmo our wonderful yorkipoo
Douglas hall kennels are so friendly pups are well looked after .Pens are well kept and clean .Eric is so lovely is there for support after sale when rang him thank you Eric. One pup was left on own when I took mine .When in office Eric was phoned up from office to put a little one with it Says it all brilliant kennels
Love our yorkipoo Gizmo marie hughes
15. august 2025
Uopfordret anmeldelse
Besvarelse fra Douglas Hall Kennels
Thank you so much for such a thoughtful and heartfelt review! 🐾
We’re absolutely delighted to hear how well little Honey is doing — she sounds like an incredibly bright, cheeky and loving little Cockapoo, and it makes us so happy to know she has settled so beautifully into family life.
We really appreciate you highlighting the point about seeing mums — as you said, puppies over 8 weeks old are no longer with their mothers, and we always follow the correct welfare guidelines. It’s lovely to hear that our clean kennels and the care shown by our team reassured you from the start.
We’re also so glad the 24–48 hour vet check gave you peace of mind and confirmed she was perfect. Hearing how quickly she’s picked up her training — sit, paw, lie down, great on and off lead, and almost house trained — really does show how clever she is!
Our follow-up calls are something we believe in strongly, so thank you for mentioning that too. Staying in touch and making sure every pup is settling well is really important to us.
Give Honey a big cuddle from all of us — especially before her first groom!
We truly appreciate your recommendation and would be honoured to welcome you back in the future.
Our home is now complete…
The Douglas Hall Kennels were chosen after researching various establishments and reading the reviews from others. They were the right choice.
Betty is a beautiful, healthy, clever, mischievous and loving little cockapoo with a beautiful temperament. As someone said after meeting Betty, your house is now a home!
4. august 2025
Uopfordret anmeldelse
Very welcoming and knowledgeable
Very welcoming and knowledgeable. Easy experience and well supported.
Albie is absolutely fantastic and as he was a little bit older (4 months) when we got him his comfort around other dogs and people is a testament to how he’s been reared as a young puppy
12. august 2025
Uopfordret anmeldelse
Otis our Malshi…
When we decided to have a puppy we searched for a credible kennel.and researched through reviews.This led us to Douglas Hall kennels.From that point they advised us and helped us find the right puppy a Malshi which we named Otis.We couldn't be more greatful Otis is settled in and happy.Thanks Eric and all the staff
20. august 2025
Uopfordret anmeldelse
We had been a few times to see the…
We had been a few times to see the puppies and every time we visited we was always made to feel at ease and if we needed any help then they would be there. We went back at the end of June and decided to buy our little max the Cavapoo. It was such an easy choice and we had so much help from the people who worked there. It was all so quick and straight forward. He’s been home now just over 3 weeks and it’s like he has always been here. We had a phone-call yesterday of Eric to see how he was settling in which I thought was great, that they checked in and they told us they would always be here if we needed advice or help. Our experience has been great and I would absolutely recommend this place to anyone to buy a puppy or even just visit to see them.
29. juni 2025
Uopfordret anmeldelse
I had a wonderful experience at thr…
I had a wonderful experience at thr Douglous and it was not a one off , it was several wonderful experiences over several weeks .
I had chosen my puppy a gorgeous Cavapoo but I was still waiting on work to be done at my home ready for my puppy to come home , so the douglas remained looking after my little baby for a month longer than normal so I could get things sorted & in that time I came with my best friend every week to spend time with my puppy.
The staff were great , we had no issues of when we wanted to come or how long we wanted to stay, nothing was a problem, nothing was an issue , each week we would come and bond with our puppy and then it came to finally pop picking him to come home .
He settled in very quickly, he is very sociable, he is very loving, he is very well behaved , he sleeps all through the night wiit no accidents , everyone under the sun stop us wherever we go to stroke him and say hello to him because he is so cute and adorable , he is great with dogs, with children and he has not barked once yet apart from once in his sleep .
He really is a dream , he got a clean bill of health from my own vets and it feels like he has been with me for years .
I highly recommend the Douglous , they are nice people , Neurodivergent friendly, open to anytime you want to know and will do anything to help you out or support whatever you need support with , I could not have asked for a better service and I tell everyone now who asks where I got my cute as a button cavapoo from and proudly so. This is a family run business and I am now a loyal customer and when it comes to getting another puppy or suggesting a place to someone they are always on the top of my list.
I have know idea what magic they sprinkled on my cavapoo but he is like a little angel.
If you are not sure go and visit for yourself and see.....you won't be disappointed
Lots of love Lord Charles & Darlow.xx
25. juni 2025
Uopfordret anmeldelse
We lost our King Charles Cavalier
We lost our King Charles Cavalier, Cookie, after a wonderful 10 years with her and were lost without a dog in our lives. Douglas Hall Kennels were recommended to us by a friend and whilst some of the reviews were not positive, those from people who had purchased dogs from the kennels were extremely positive so we decided to go and have a look for ourselves.
The premises were clean and the dogs were well cared for. We fell in love with our ruby King Charles, that we have named Cooper and brought him home after he had a vet check and his first vaccinations. He is absolutely adorable and has allowed us to heal from the loss of Cookie. He is the most placid and generally well behaved puppy, and is learning commands readily. We have had check-in's from the Kennels and they encouraged us to get our own vet check for reassurance, which we did. Cooper is a healthy and very active little boy and everyone who sees him falls in love with him. We couldn't be happier.
10. juni 2025
Uopfordret anmeldelse
The staff were so friendly and helpful…
The staff were so friendly and helpful , all the puppies were very happy and well cared for our beautiful girl Bella is a dream puppy and a joy to have!
Thank you douglas hall kennels I will definately be recommending you to anyone who is looking for their next fur baby.
G byrne
2. juni 2025
Uopfordret anmeldelse
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