Dotdigital Anmeldelser 760

TrustScore 4.5 ud af 5

4,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We’ve been using Dotdigital for the past two years, and the experience has been outstanding, largely thanks to our account manager, Chris Ash. Chris has been an absolute pleasure to work with... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We've been partnered with DotDigital for many years. Their solution has always delivered what we need, in an easy to use and simple way. We find it's very quick and easy to bring new colleagues up t... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

After having going through general auditing at my company, it’s been an absolute freeze when needing answers and support from Dotdigital. This happened because Jonathan Jones (goes by Jay) Wit... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I can't say enough good things about DotDigital's live chat support and our account rep! Their team are lightning-fast and incredibly helpful. No matter how complex an issue, they always respond promp... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Softwarevirksomhed

Skrevet af virksomheden

Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your teams create connected, personalized experiences across every marketing channel. You can bring all your customer data together, understand your audience, and automate cross-channel journeys that drive real results. With AI-powered insights from WinstonAI, built-in personalization, and integrations with platforms like Shopify, Adobe Commerce/Magento, and your CRM, Dotdigital makes it easy to deliver timely, relevant messages across email, web marketing, SMS marketing, WhatsApp, chat, push, social, ads, and more. Over 4,000 brands worldwide use Dotdigital to scale engagement, boost conversions, and build stronger customer relationships. We’re headquartered at London Bridge, UK with 450+ employees helping customers across the world including the UK, US, Europe, and JAPAC regions. We’re proud to be the world’s first carbon-neutral marketing automation platform, and we hold ISO14001, ISO 27701, and ISO27001 certifications.


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

760 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Dotdigital is a great platform that…

Dotdigital is a great platform that helps us succeed in our digital marketing campaigns. From its user-friendly interface to its powerful automation features, Dotdigital provides a seamless experience helping us to engage with our audience effectively. With tools for email marketing, SMS campaigns, and customer insights, Dotdigital empowers us to create targeted and personalized messages that drive results.

Whether you're a seasoned marketer or just starting out, Dotdigital offers the resources and support needed to elevate your marketing efforts and achieve success.

28. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hey Jatinder,

Thank you for the review!

We really appreciate it.

Regards,
Rob H

Bedømt til 5 ud af 5 stjerner

Tom at DotDigital is great

Tom at DotDigital is great, always available to us when we have questions and challenges, and is genuinely interested in what we are doing as a business.

28. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hey Steve,

Thanks for the review and kind words for Tom!

We really appreciate it.

Regards,
Rob H

Bedømt til 5 ud af 5 stjerner

Easy to use and great customer support

The Dotdigital platform is really easy to use and has loads of helpful tools and integrations. Their account management and customer support teams are always super helpful and very quick to respond to any queries. Would definitely recommend!

26. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hey Amy,

Thanks for the review!

We really appreciate it.

Regards,
Rob H

Bedømt til 5 ud af 5 stjerner

Very user-friendly, good customer support team

Our company has used Dotdigital’s marketing platform for some time now, it has a comprehensive set of features and easy to use interface. A great feature is its seamless integration with our e-commerce platform, allowing us to effortlessly sync customer data and behaviour for targeted campaigns. The drag-and-drop email builder is also very user-friendly and easy to get to grips with.

Furthermore, the reporting and analytics tools provided offer a really good insight into campaign performance, helping us to optimise our marketing strategies continually.

The customer support team at Dotdigital deserves special mention. They are always prompt, knowledgeable, and eager to assist with any queries or issues that arise.

25. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hey Ella,

Thanks for the review and kind words!

We really appreciate it.

Regards,
Rob H

Bedømt til 5 ud af 5 stjerner

Fantastic Support

Fantastic. Dotdigital has an excellent company ethos, it's admirable how they treat their clients and their employees, they are a pleasure to work with.

The team are skilful and knowledgeable. Chantelle our account manager always goes the extra mile to support us as a client.

The platform itself is very powerful, even if we sometimes as a business don't fully manage to maximise its potential, the team at Dotdigital are always keen to help us push our email marketing forward.

22. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hey Grant

Thanks for your review. 
We appreciate your feedback 🙂 

Regards
Gemma I

Bedømt til 5 ud af 5 stjerner

Great Support

We've been using DotDigital for two years now, and it has been the best platform we've used for growing, developing, and fine-tuning our email marketing and automation strategies. What sets DotDigital apart from its competitors is its exceptional customer service. The online chat feature is user-friendly and consistently resolves any technical issues I encounter.

22. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hey Alexandria

Thank you for your review!
It's great to hear that our platform and service is working so well for you! 🙂 

Regards
Gemma I

Bedømt til 5 ud af 5 stjerner

Knowledgeable, passionate, and supportive

The DotDigtal team are knowledgeable, passionate, and supportive in all they do. From discovery, onboarding and account strategy, they add value to how we use the platform and ensure we maximise the opportunities through our activity. Both online support and our account management teams are responsive and a pleasure to work with - thank you team DD!

22. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hey there

Thanks so much for your review!
We appreciate your kind words and feedback 🙂 

Regards
Gemma I

Bedømt til 4 ud af 5 stjerner

Great platform and helpful guidance

The Dotdigital platform provides our business with everything that we need to market and re-market our customers. The integrations that I have used are straight forward to set up and our Account Manager has been extremely helpful in providing guidance and suggesting improvements. The support team are quick to respond but I have to say were a little more frustrating to deal with on the one occasion I have contacted them. However the issue was resolved within a few days.

22. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hey Hamilton

Thank you for your review! 
Your feedback is appreciated and will be passed back to the relevant teams to ensure we're providing the best service wherever possible at all times. 🙂 

Regards
Gemma I

Bedømt til 5 ud af 5 stjerner

Great Customer Service

Great Customer Service, fast replies and iminent help. We enjoy working with Dot Digital, the tool helps us in reaching our target audience.

21. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hey Jennifer

Thanks for your review! 
We appreciate it 🙂 

Regards
Gemma I

Bedømt til 5 ud af 5 stjerner

Working with Sean and the dotdigital…

Working with Sean and the dotdigital team for over a decade now, and he has always been proactive in suggesting solutions and flexible to our needs. In my most recent communication with him, he was thoughtful and after some negotiations, he provided a solution which I was very happy with.

1. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hey Venu

Thanks so much for your review!
It's great to hear that Dotdigital continues to work well for you after so long. 🙂 
We appreciate your feedback. 

Regards
Gemma I

Bedømt til 5 ud af 5 stjerner

A true partnership

I've been consistently impressed by the exceptional service and unwavering commitment to our success from dotdigital. Our Customer Success Director, Tom, has played a pivotal role in our journey, providing invaluable expertise and patience at every turn.

Tom epitomises the ethos of dotdigital, showcasing their dedication to delivering excellent service and fostering strong client relationships. The collective experience and knowledge dotdigital brings to the table are indispensable for any business seeking effective solutions in this area.

In conclusion, dotdigital isn't just a service provider; they're a trusted partner committed to delivering results and enhancing business success. I wholeheartedly recommend dotdigital to anyone in search of a reliable and knowledgeable partner.

20. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hey Sam

Thanks for your review!
This is great feedback that I'll share with the team 🙂 

Regards
Gemma I

Bedømt til 5 ud af 5 stjerner

Amazing support

Their account management and customer service is amazing, if you've got a problem, they will help you solve it as quickly as possible. Our account manager, Chantelle, is incredible- always there if you have a problem and filled with great ideas to help us with the business. I couldn't recommend them more!

20. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hey Megan

Thanks so much for your review 🙂 
We appreciate your feedback. 

Regards
Gemma I

Bedømt til 5 ud af 5 stjerner

DotDigital has proven to be an…

DotDigital has proven to be an exceptional solution for our e-commerce operations. Its flexible and user-friendly admin interface makes every member of our organization to work efficiently and effectively. Additionally, the customer service support offered by DotDigital is excellent, providing timely assistance whenever needed. Overall, DotDigital has significantly enhanced our workflow and productivity, making it an great asset for our business.

20. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hey Marcus

Thanks for your review!
It's so great to hear that our platform is working so well for you 🙂 
I'll pass this feedback over to the team!

Regards
Gemma I

Bedømt til 5 ud af 5 stjerner

Great support as always

Great support as always! We've been using Dotdigital for years and it's been fantastic. Their customer service and account management has been so helpful as well. Our latest experience was when I set up a call to learn more about the AI functionality on Dotdigital and our account manager Tom provided very clear answers which allowed us to develop a plan going forward. He also had a very simple solution to another piece of work which was extremely helpful!

20. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hey Sally

Thanks for your review! 🙂 
We appreciate your kind feedback. 

Regards
Gemma I

Bedømt til 5 ud af 5 stjerner

Would recommend

So far my experience with Dotdigital has been fantastic! Their CRM system is intuitive and easy to use, and our account manager Gemma is super insightful and responsive.

19. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hey Jack

Thanks for leaving a review!
We appreciate it! 🙂 

Regards
Gemma I

Bedømt til 5 ud af 5 stjerner

Dot Digital User Experience

We've been using Dot Digital as our Email Marketing System for 2 years now and continue to find the platform intuitive to use with plenty of opportunity to grow, develop and refine our approach to email marketing and automation. What makes Dot stand out against competitors for us is the customer service. The online chat functionality is easy to navigate and always manages to resolve any technical issues I have. From a strategic perspective, our account manager Tom Vernon continues to support our ambitions and is always on hand to support with planning and understanding how to use the platform to the best of our ability.

19. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hi Ciara

Thank you for your review!
We appreciate your feedback and thank you for your kind words. 

Regards
Gemma I

Bedømt til 5 ud af 5 stjerner

Tom is a legend

Good platform, and our account manager (Tom Vernon) is super helpful, and always on hand to help

19. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hey Tay

Thanks for your review!
We'll pass your feedback onto the team 🙂 

Regards
Gemma I

Bedømt til 5 ud af 5 stjerner

Very responsive on emails which made…

Very responsive on emails which made the process simple and efficient. Would recommend Dotdigital and their support team.

19. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hey Andy

Thanks for your review!

Regards
Gemma I

Bedømt til 5 ud af 5 stjerner

Exceptional Support and Powerful Features

As a dedicated user of Dotdigital marketing automation platform, I'm impressed by its exceptional support and robust features. The platform's prompt assistance and extensive capabilities have greatly enhanced my marketing efforts.

19. marts 2024
Uopfordret anmeldelse
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Besvarelse fra Dotdigital

Hi Marijn 

Thank you for your review!
We appreciate it 🙂 

Regards
Gemma I

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere