Dorset Nursing Supplies Anmeldelser 

371
TrustScore 5 ud af 5

4,8

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

My request was handled promptly and efficiently. I was kept informed right through the process and delivery was also fast. So well done dorset Nursing Supplies. Unfortunately I am less pleased with t... Se mere

Bedømt til 5 ud af 5 stjerner

Very quick and efficient service as always. These goods are excellent value for money and they make a big difference to health when people bring nasty viruses into the house. I used Clinell wipes when... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Using parcelforce!! Atrocious service.. I have amended my review to reflect Dorset nursing supplies, however parcel force who deliver??? Whilst they communicated their attempts at the delivery. No... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I like to order by phone, and I’ve found the Dorset Nursing Supplies staff really friendly, knowledgable and helpful. On the one occasion when an order went missing (got caught in Christmas post),... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Butik med medicinsk udstyr
  2. Ingeniør
  3. Leverandør af medicinsk udstyr

Skrevet af virksomheden

Dorset Nursing Supplies is a family owned business and an established and well-respected medical supply company within the NHS and the care industry. We have been a provider of medical supplies, medical equipment and incontinence supplies since 1985. We also provide our engineering services where we will fix and repair any medical equipment such as hoists, beds and much more. Our store is based in Bournemouth, Dorset, however we deliver worldwide so everyone can enjoy our amazing deals! When an order is placed from within the UK we aim to deliver it by the next day (subject to stock availability). We are happy to hear any and all reviews so we can keep our standards high! Thank you!


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

371 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,8

Alle anmeldelser

(371)

56 anmeldelser inden for de sidste 12 måneder

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Bedømt til 3 ud af 5 stjerner

Were excellent, now slipping...

I've used Dorset Nursing Supplies for quite a few years now and always found them to be really personable and great with deliveries and stock. In my experience things have slowly been slipping. There isn't anywhere near as much stock choice on the website and deliveries are coming incomplete or split with no prior warning that some items might be delayed by 4-5 days or so. For example ordering 2 boxes of 10 masks and only receiving 2 masks. The delivery boxes are often pretty battered too. It's a shame.

9. juni 2025
Dorset Nursing Supplies-logo

Besvarelse fra Dorset Nursing Supplies

Hi Katherine, we appreciate your feedback and continued custom. We apologise for the picking error and this has been addressed in our warehouse. Regarding split orders, if we don't have the full stock available on your order, we will send what we have with the rest to follow where possible. Delayed emails are automated, so we have requested for this to be looked in to. We have raise a complaint with Parcelforce, our chosen courier for the 'battered' boxes, as they do not leave our warehouse this way. We hope to improve your experiences back to the standard you have been used to. DNS

Bedømt til 5 ud af 5 stjerner

I like this company

I like this company. It’s cheaper than Medisave and services is superb. They deal with small clinics like mine and I appreciate that.
I highly recommend.

5. juni 2025
Dorset Nursing Supplies-logo

Besvarelse fra Dorset Nursing Supplies

Thank you Annie, we really appreciate the review! DNS

Bedømt til 1 ud af 5 stjerner

I ordered a swimsuit from Dorset and…

I ordered a swimsuit from Dorset and paid £4.75 for delivery. The checkout page stated that this would be a next business day service. The item arrived on day 4 , delivered by Royal Mail using a 'Tracked 48' service costing £2.80.
I understand I need to pay a delivery charge on online items but I am not happy being misled on both the service and the charge. This is very poor.
The swimsuit has not been tried yet so my view of the company may change.

Response from customer service : -
We do not guarantee next day delivery. We aim to deliver your order within 1-2 working days (Monday to Friday), for orders received before 1:30pm.

Statement from checkout page : -
For all items in stock and not specially delivered directly from the manufacturer, our service is next working day delivery
The item was in stock and ordered prior to 1:30pm on the 2nd June.

Which statement is correct ?

5. juni 2025
Uopfordret anmeldelse
Dorset Nursing Supplies-logo

Besvarelse fra Dorset Nursing Supplies

Hi David, your item was dispatched directly from the manufacturer, which is not on our next day delivery service. Within that statement you have highlighted it also specifies "Lead times will vary depending on the item"

Our standard delivery charges are:
£6.50* (+ VAT) - Orders under £25 (before VAT)
£4.75* (+ VAT) - Orders under £50 (before VAT)
£3.50* (+VAT) - Orders under £100 (before VAT)
Carriage Free - Orders over £100 (before VAT)

This covers packaging and admin time, as well as the postage.

For all in stock items that are readily available, we pay for and send them on a next day delivery service with Parcelforce. However, the disclaimer for 1-2 working days is to cover any complications during delivery, such as delayed shipments or the customer not being home. As you discussed with our customer service team, we have asked our website team to review how this is worded to avoid any further miscommunication in the future.

We hope that you are happy with the product, and if you have any problems, please contact us directly on sales@dorsetnursing.co.uk

Kind regards,
Dorset Nursing Supplies

Bedømt til 3 ud af 5 stjerner

Swim suits were lovely colours and…

Swim suits were lovely colours and patterns. Unfortunately the main drawback is trying to actually get them on. I appreciate they’ve got to be a snug fit to prevent leaks but even so I didn’t expect to be a contortionist. I’m usually a size 10 but chose 12/14 which normally would be rather loose on me so I would definitely say go up at least 2 sizes.

22. maj 2025
Dorset Nursing Supplies-logo

Besvarelse fra Dorset Nursing Supplies

Thank you for your review, we appreciate the feedback! :-) DNS

Bedømt til 5 ud af 5 stjerner

Highly satisfied customer…

I was able to place my order directly to a person
on the telephone.
The order was taken correctly and delivered promptly
Needless to say that the product - Propad mattress
overlay is excellent for my needs

9. april 2025
Dorset Nursing Supplies-logo

Besvarelse fra Dorset Nursing Supplies

Thank you for your review Christine, we really appreciate it! DNS

Bedømt til 5 ud af 5 stjerner

Always very helpful when I purchase…

Always very helpful when I purchase items very polite will continue to use Dorset nursery’s kind regards highland hearts🌟🌟🌟🌟🌟🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾😎😎😎😎

4. april 2025
Dorset Nursing Supplies-logo

Besvarelse fra Dorset Nursing Supplies

Thank you Patrick, we have passed on your review to Steve who you usually order through 😎

Bedømt til 5 ud af 5 stjerner

Good company to deal with.…

Rang the shop and spoke to a gentleman who was very helpful and polite. Then I made a purchase which came well packaged and on time.

1. april 2025
Dorset Nursing Supplies-logo

Besvarelse fra Dorset Nursing Supplies

Thank you for your kind review Bruce, we really appreciate it! DNS

Bedømt til 5 ud af 5 stjerner

Great Service and Pricing

Excellent service all round. Slight hiccup with the order but sorted immediately. A sign of good Customer Service when issues are sorted straight away with no hassle.

5. marts 2025
Dorset Nursing Supplies-logo

Besvarelse fra Dorset Nursing Supplies

Thank you for your review, we really appreciate it! DNS

Bedømt til 5 ud af 5 stjerner

Efficiency

Phone call no hassel e.mailed products to.me I ordered and recieved by parcel post no holdup very efficient service would use again .

4. marts 2025
Dorset Nursing Supplies-logo

Besvarelse fra Dorset Nursing Supplies

Thank you for your review Beryl, we really appreciate it! DNS

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