DoRoyal Hosting Anmeldelser 

I have been using DoRoyal for hosting my website, and my experience has been far from satisfactory. While the initial setup was relatively straightforward, the service has proven to be unreliable and the support lacking.

Cons:

Frequent Downtime: My website and the DirectAdmin panel frequently experience downtime. Recently, I encountered an issue where the server (royal2.doroyal.com) completely refused connections, preventing access to both my website and the admin panel. This is unacceptable for any hosting service, especially when reliability is crucial.

Unhelpful AI Support: The automated AI support system, Jester AI, failed to address the actual issue at hand. Despite providing detailed information, the AI misinterpreted the problem as a user error in logging in, rather than recognizing a server-side issue. This led to frustration and wasted time, as the AI system cannot escalate issues or connect users with a human support agent.

Lack of Human Support: The support system seems to rely heavily on AI, with no easy way to connect with a human representative. This is a significant drawback, especially when dealing with more complex issues that require immediate attention and resolution.

No SSL Detected: Despite configuring my website, the hosting did not include SSL certification, which is a basic security feature that should be standard.

UPDATE
I have now received stellar support from DoRoyal hosting. All issues have been resolved and I am confident that I will be able to get any future issues resolved as well.

ORIGINAL REVIEW (29 July, 2024, 1*)
Product is defunct. No access to Direct Admin (ERR_CONNECTION_CLOSED). No access to FTP. No answer to tickets.

Read up on what was offered and the support that is given.

There were some negative reviews but most seemed positive and a lot of the negative reviews seemed to be complaining just to complain when the response was given by the staff from DoRoyal.

So I gave them a try.

Very glad I did!

I had a couple issues trying to find my way through a couple things (my issues, not DoRoyal's). Some new things I had not seen on Hosting control panels before.

The support tickets were answered almost instantly (in under 15 minutes). Obviously that won't happen every time. I wouldn't expect it to. But it was great to see that someone was there and ready to lend a had to users!

So far I am loving the service and support!

I had never even heard of DoRoyal until I purchased their lifetime hosting offer in May 2023 for $49.99, which obviously seemed like an amazing deal at the time. I did not even use their services immediately as I did not need them, but a few weeks back I decided to move some sites there in order to free up space on my main WP server.

Boy little did I know about what I was getting myself into.

One has to understand that I had no great expectations from such a low offer. I knew DoRoyal's hosting would be rather slow, but it was OK since I only wanted to put single-page or small WP sites there, experiment a bit on some block themes, that kind of thing.

But this company even failed to deliver on that. My small sites would not show up at all a few times a day at random, I would not be able to log into DoRoyal's client area for no apparent reason... and one Sunday morning everything just disappeared completely. Got in touch with their customer support, they resolved the issue in a few hours but the same thing happened the next day. And the next one. And the one after that.

Speed was actually not *that* bad when DoRoyal's hosting worked, but... that's the thing. *When it worked*. You can't just assume that you'll get up in the morning and know that your sites will be online with DoRoyal.

Which brings us to today, which is the sixth whole day in a row that my sites do not show up at all. DoRoyal claims that they are having issues with their DNS and a specific shared server of theirs (please check their server status history as Trustpilot does not allow direct links). But... come on. SIX WHOLE DAYS? From a service that claims "99.9% uptime GUARANTEED"? Seriously? 99.9% of what, of when DoRoyal's servers are actually online?

To be honest, I am not even sure they tell the truth about all this, as I am unable to also log into their admin dashboard, which should have nothing to do with the WP sites themselves.

It even crossed my mind at some point that DoRoyal does this on purpose, making its service unavailable to people who got that $49.99 lifetime deal in order to encourage them to leave on their own, since it can expect no money from them in the future.

Whatever the case may be, I am so upset with DoRoyal that I do not even want to waste more time in order to set up entries on Uptime Robot and prove all this (which is what I should be doing as a journalist). I have lost too much time with this hosting service as it is, I'm only hoping that the sites I managed to do *some* work on will get back online eventually so that I can back them up and get the hell out of that service.

DO NOT. FOR ANY REASON. SIGN UP FOR DOROYAL. Even some of the free hosting services I've played with are more reliable and trustworthy. It's as simple as that.

[ADDENDUM/ANSWER TO DOROYAL]
Since Trustpilot does not yet allow for replies on replies, here are my comments on DoRoyal's reply to the above review.

- Yes, because of IP blocking I had no access to my websites and was forced to send the first support ticket, but there were *many* random offline periods before that too. I know of "Down For Everyone Or Just Me", obviously, but those sites were indeed out more times than I can remember with any host provider I worked with in the past.

- After the first ticket and resolution of the problem, all was OK for that Sunday but then it happened again on Monday, on Tuesday, on Wednesday... what am I supposed to do, start sending support tickets everyday in order to do simple editing of one-page WP sites? I mean, come on. Let's be real here. Nobody has the time - or the patience - to do that.

- The IP blocking thing is NOT at all common. It never happened to me in the past with other hosting services - I have tried quite a few over the years - and, just to be 100% sure, I asked several IT/networking friends and they all agree that this should not be happening. Whitelisting a specific IP is also not a true solution. What e.g. if I want to work on my sites while away on a weekend or while travelling? What if I have a brief power outage, my router resets and gets a new IP? Am I supposed to open a support ticket every time this happens?

- The reason why I am honestly *so* frustrated over all this is that I had a 10-15 day window in order to build a simple, 5-page WP website for my new company. I started doing that on DoRoyal's server but it was so infuriating trying to work on it through all the downtime and the random problems - it even went offline in my face while I was saving changes in Gutenberg, for Christ's sake - that I just gave up. I installed Local on my PC, after *years* of leaving that way of working behind, in order to do what was needed. That's definitely not how WP hosting is supposed to work.

My sites are still inaccessible to me and I am not wasting any more time on this. I've already signed up with a different WP host for secondary projects. Thank you for the reply.

The company's security measures are inadequate, and it operates as a one-person hosting service. The servers often suffer from severe DDoS attacks, and the founder lacks the technical expertise to effectively address these issues. Despite the founder's good intentions, the service uptime does not meet the expectations set during sales discussions. As a monthly subscriber, I am finding it increasingly difficult to fully trust this platform.

This hosting might be suitable for simple static sites or basic content reminiscent of the early 2000s, and could be considered for hobby projects. It could also be useful for educators and trainers who need to temporarily set up an application for instructional purposes. However, there are numerous free options available for such needs.

I run a hobby site so I don't have critical expectations. When I do have trouble, tech support has resolved all of my problems. Even when I had made a rookie mistake and it was all on me, they were not rude or condescending. For me, the response time was reasonable and I am getting my money's worth.

This is an excellent hosting service offering superb value. Support is very friendly and lightning quick via the Discord channel. The hosting itself works very well - happy customer!

Whoever they had me buy the domain from (required) has created a nightmare. 69 calls in the last week! I will be closing my lifetime hosting account! Steer clear. They don't respond to my concerns either.

BUYER BEWARE! HOSTING IS DOWN AGAIN. ALL FILES WERE LOST AND NO WEBSITE. PAY MORE AND GET HOSTING THAT ACTUALLY WORKS!!!

“DoRoyal Hosting has been providing website hosting services since April of 2012. We’re a largely independent provider, with us being owned and operated by Sidular. Ultimately, our goal is to provide the absolute best website hosting experience imaginable, while treating our customers like royalty, not some random number on a spreadsheet.

This is our network, and we rely on it to keep our own projects online just as much as our clients rely on us to keep them online. We’re passionate about websites. Like, did you know that we own one of the oldest online news publications in the world? It’s a 22 year old gaming news publication that first came online in 1999. We host it here, on the DoRoyal network. We will never do anything that could possibly compromise that, which is why we will forever remain an independent provider.

Simply put, DoRoyal is not your typical web host. We’re not here to make as much money as possible. We simply wish to host your website, and provide an inexpensive service that makes sense.”

via doroyal

I have a lifetime hosting plan with DoRoyal and compared to other web hosts, the DoRoyal team is much easier to work with and more responsive. Support tickets are handled within hours if sent during the day and within 12 hours if sent during off hours. Even with their recent outage, they were transparent about the process of restoring service and provided updates as things progressed.

The service generally works OK. The owner seems sincere about addressing problems. Last month, they say that they had a DDoS attack.

I purchased the huge deal for DoRoyal hosting a few months ago. I am a complete novice designing and uploading a website. I created my site, and then I hit a brick wall: Site could not be uploaded, using various methods. DoRoyal worked with me and DobeEdition.com is online! Quick replies to tickets. I've used other hosting companies since the early 2000s and this one is by far the BEST!

I buy a webhosting, good speed page load!

All the rest are good!

Support is always prompt about responding and acting on my tickets! I know they will take care of any issues I have.

I've been hosted by DoRoyal since August of 2022, and I have nothing but the utmost respect for "my webhost," DoRoyal. Knowing very little about website construction, maintenance, etc. They provide the best Customer Support; the best and complete answers to inquiries; rapid response time to inquiry; completely honest and transparent with issues seen and unforeseen; and provide the type of service support that makes you feel like family, and not a statistic. I experienced the migration from c-panel to direct/admin with them, and while nail-biting at certain points, they were right there keeping me informed and providing assistance all along the way. They did not flinch or shirk any responsibility for any perceived failures, but they stood up, and took on the challenge. As a result, DoRoyal exists, and still provides the best webhosting service that can ever be obtained, and for a price that is unfathomable in todays "get it all at any cost-customer be darned" societal mindset. They are friendly, and supportive of their customers endeavors, and will protect you from other scammers and poachers from their hosting services by providing true and relevant information. All we as customers have to do is invite their input in order to make sound decisions. DoRoyal is the best in the industry. BRAVO! DoRoyal BRAVO!

DoRoyal hosting, the hosting provider where you don't want to close the ticket!

The support is that good.

This hosting company is the perfect model for how to run a successful hosting provider.

(Just for context I have 30+ years IT experience, ran my own hosting company and I've hosted with budget hosts and the most high end)

I have been a customer for almost a year now and I went into this with little experience with hosting sites. To me, a hosting platform should be something where you set it and forget it. If everything is working properly, there should be no issues with uptime or functionality. Everything should work as planned. DoRoyal does a wonderful job at this. Where the challenge comes in is if there is an issue. What you need then is a hosting partner that responds quickly and effectively. DoRoyal has done a royal job of responding quickly and effectively. I highly recommend them!

Unquestionably the best hosting site I've worked with. Not only is the site fast and reliable but when I have had a problem, it's been addressed quickly. They don't chalk it up to user error, they dig into the problem and don't stop working it until they reach a resolution that is acceptable to the client. Yoiu can't go wrong \with them.

I wanted to say one thing I really like about DoRoyal is I feel there is a great personal support there. I seem to always get the same support from who I know and have a great support with them.