Doona UK & Ireland Anmeldelser 

Awful experience receive the wrong item it’s been an item still no refund and they said they just moved their warehouse like it’s my fault. No word about my refund

Fantastic customer service and this product saved me on the school run! So easy to use.

Ordered my Doona a week ago, it came the next day with scratches all over it, odd marks like it had been wiped down and just poor quality to say this was " brand new ". After contacting customer services 15 minutes after receiving it a week ago I have had one reply since. I have emailed numerous of times, tried to call but they dont have a uk number. Shocking service, I ordered it from the main website so there wasn't no problems but that is far from the truth. I dont know if this car seat has been used before which now I can not put my new born baby into.

I ordered last May 1 for a Doona Trike that I’m planning to use for a holiday for my toddler. It says on the tracking delivery is May 6. However, my order did not arrived and just stuck with the DHL and no update or anything. It’s already May 11 and I have been chasing the customer service, calling them, sending them emails, and chatting them but they keep on closing my order inquiries. Have to phone them so many times because no one’s answering. In there website they said to email the customer service at Cuddle Co if you did not received your order. However, they replied to me that they don’t handle the Doona orders and they can’t chase, update or refund any Doona orders. It’s so stupid why they put that email address in their website if they can’t help anyway. Really poor customer service and trike did not arrived! How disappointing! I have to just dispute it with my bank to get my money back.

You have the worst customer service of all. It is absolutely impossible to speak with anyone. I ordered a stroller weeks ago, I am about to give birth, and it is still not here. No one is replying to my messages, emails, phone calls, or the live chat.

I have the doo a trike, i very rarely use it, i pulled it out of the car today as i was unfolding it the bracket that folds and hold onto the back wheels snapped

TERRIBLE TERRIBLE TERRIBLE!!!! Do not shop from them!!! Order with next day delivery on the 19th today it’s the 27th and still nothing.

Wow, incredible customer service. We have had our Doona x for just over a year and use it daily. The front wheel unfortunately cracked, I reached out to Doona to see wha could be done. They replied promptly, replaced the wheel super quickly and had it sent back to in just a few days. I already raved about the Doona x but matched with their customer service, it’s next level!

We ordered a trike a month ago as a Christmas present for our baby. A mattress was delivered, not a trike. We have not heard back from customer service since 6 December. Terrible customer service unable to speak with anyone about this issue. We need an immediate refund. D60646

Horrendous service.
I ordered my pram alongside the isofix and various other bits and have received and heard nothing.
This was over a month ago.
The customer service is horrendous.
Order D59722

Product is great, but customer service is some of the worst I've experienced. All routes seem to be AI-manned, with no way to get through to a human. That would be fine if the AI used wasn't so rubbish. Would avoid purchasing from again which is a shame given the trike is good quality.

Doona support were extremely helpful & efficient in helping us resolve the minor warranty issue with our pram quickly, with the exact spare part that was needed, without having to send the pram off for repair. This was a big help as we’d have been lost without it! Thanks!

Fantastic. Bought my grandkids a Liki Trike in March 2025 and it is still fought over going anywhere. It might look like a gimmick but its very functional, small and compact to throw in the boot. Sun shade keeps them out of the sun but they have very brown hands! This is a must have pushchair they love to be in. It’s had so much hammer it had to go back to be repaired. Doona were extremely easy to communicate with, sorted it out and returned it in a few days. Can’t thank them enough. I’m always surprised when I get exceptional service, we all get used to being blanked or fobbed off. Thanks again Doona.

Bought a trike for my grandson and it became faulty. Extremely helpful all the way through the process, answering questions promptly.

We had a Doona I and Isofix base. The isofix base unfortunately became stuck in our car so we therefore raised a claim via the online form with Doona. They were extremely helpful sending a video of how to remove it with tools and also sent a free of charge replacement which arrived 3 days after raising the claim form.
I would happily recommend this company to any of my friends and family and would purchase through them myself again!
Thank you Doona!!

If I could give this company zero stars I would. I ordered the Liki Trike S5 in Nitro Black Deluxe, however received a completely different item. I contacted Doona to resolve this and was advised the wrong/correct item could be picked up/dropped off on an arranged day. Despite trying to contact Doona via their email address, Facebook, Twitter and website chat service to arrange this I have receive no response since last week! I needed this issue to be resolved by Friday as it was a gift for my little ones 1st birthday! I have been totally let down and completely disappointed in the service I have received! I would avoid at all costs. From the other negative reviews everyone is experiencing the same issue.

Ordered the Doona Liki Trike S5 in May for £200. Used for less than a month and the brake pedal has broken and is no longer working on and off making the item unusable and unsafe.
I have tried for 10 days to resolve the issue with the retailer and have had no reply. I have now had to take this up with my bank.
The worst customer service ever - don’t bother!

Ordered two S1 Trikes. Only one arrived. Trying to write to them - no one responds. What a company... Should I go to police?

Have been trying to return an order for 2 weeks with no response. Return process is terrible, you have to email them to ask for a return and then once told you want to return an order they ignore you. Wouldn’t mind but I’m only returning the item because I ordered it in error so I then bought the next model up from them too! Now I’m stuck with it and no way of returning as they don’t reply. Have emailed and filled out the contact form on the website. Steer well clear, terrible customer service.

The doona bike and parent handle are good products — my child really enjoys riding it. However, unfortunately, the handle was lost, and now the bike is practically unusable. I’ve tried to find a replacement: I looked on eBay, Vinted, the official doona website, Amazon — all without success. Sadly, customer support is unresponsive, and there’s no information on when the handle will be back in stock. It feels like there’s no real solution to this issue. It’s very disappointing, especially considering that by the time the handle is available again, my child may have already outgrown the bike. I’m starting to regret the purchase — perhaps I should have chosen a model with more reliable support.