DLG Auto Services Anmeldelser 

10.823
•
TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

One mistake let it all down The bodywork repair finish was great Pick up and drop off was great Speed of repair as great But they failed to properly put the interior door panel or the window sea... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

DLG staff were very professional and courteous. The standard of their work can be highly recommended. The repair to our car was completed in good time and the finish was exceptional. The car had been... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Autoværksted

Skrevet af virksomheden

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

11 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(10.823)

442 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 5 ud af 5 stjerner

First class efficiency & repair…

First class efficiency & repair including collection & return to my home. Regular updates throughout. Car fully valeted on return. Most professional service I've experienced in many years. Thank you.

26. maj 2026
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Besvarelse fra DLG Auto Services

We're happy to hear you experienced first-class efficiency and repair, including convenient collection and return. We appreciate your kind words about our professional service!

Bedømt til 5 ud af 5 stjerner

Brilliant service and Communication

Brilliant service and Communication. Fetched car and delivered courtesy car . All done in a week . Repairs fantastic . Would highly recommend !

29. maj 2026
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Besvarelse fra DLG Auto Services

We're so happy to hear you had a brilliant experience with our service and communication! Thank you for your kind words.

Bedømt til 4 ud af 5 stjerner

Did a good job on my old car

Did a good job on my old car. Since having it back there was a sllght leak in the boot when it rained but with no rain since I am not sure how much a problem this is.
Very helpful staff.

19. maj 2026
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Besvarelse fra DLG Auto Services

We're glad we could help with your car and that our staff was helpful. We're concerned about the leak and encourage you to contact us if it persists.

Bedømt til 5 ud af 5 stjerner

Accident repair

Excellant service picked my car up from my place of work kept me informed on the repairs and when my car would be ready completed all work to a very high professional standard and delivered my car back on the date they promised outstanding company

22. maj 2026
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Besvarelse fra DLG Auto Services

We're so pleased you had such a positive experience with our service! It's wonderful to know we kept you informed and delivered on our promises. Thank you for your kind words.

Bedømt til 3 ud af 5 stjerner

Long repair

The only positive was that they contacted me and informed me the part was still unavailable.
The negative was that after four months, my car was delivered dirty inside and out. The fuel gauge was so red it was painful to look at, wondering where almost 20 liters of fuel had gone, if I'd make it to the gas station in time, and the car was covered in scratches.
After a brief intervention and heated discussion, I received a £50 refund for fuel and a wash, and the mechanic came and fixed all the scratches.
I will definitely never return to this garage again. Learn from the best in the business – Master Cars (Birstall) Limited is a place I recommend without hesitation.

19. maj 2026
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Besvarelse fra DLG Auto Services

We are truly sorry to hear about the issues you experienced with your car's condition and fuel level upon collection. We appreciate you bringing these concerns to our attention and are glad we could address the scratches and fuel refund. Your feedback is invaluable as we continuously work to improve our service.

Bedømt til 3 ud af 5 stjerner

Terrible service but friendly staff

Took too long to pick car up and too long to fix it. It was returned with faults that they have refused to fix fobbing me off with it's an existing fault. So now I've got to pay someone else to do the work

20. maj 2026
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Besvarelse fra DLG Auto Services

We are sorry to hear about the issues you experienced with your car and the time it took for repairs. We value your feedback.

Bedømt til 5 ud af 5 stjerner

BMW body work repair…

DLG had my BMW for body work repair after a lovely deer decided to say hello.
From start to end, they were fabulous.
The pick up guy was fab, even noticed work needing doing that I hadn’t spotted but he made sure he came back from securing on his truck to tell me!
Customer service was excellent; They went through every step clearly on what I was to expect.
They kept me updated on what was happening and the time frame it would be done in.
I was surprised when they told me I was getting it back early.
When I got my car back, it looked brand new again; they even hoovered the inside! A job well done!!!

21. maj 2026
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Besvarelse fra DLG Auto Services

We are so glad to hear we could make a challenging situation easier for you and your BMW. We truly appreciate your kind words about our team and the service you received. Thank you for your wonderful feedback!

Bedømt til 5 ud af 5 stjerner

I had my car repaired

I had my car repaired, and it’s the best garage I’ve ever dealt with, the staff are brilliant and they did a fantastic job !

20. maj 2026
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Besvarelse fra DLG Auto Services

We are so happy to hear you had a fantastic experience with us! Thank you for your kind words.

Bedømt til 5 ud af 5 stjerner

We were referred to DLG Basildon…

We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair. Excellent job on the repair itself, and even gave the car a deep clean inside and out. Would definately recommend and use again.

10. april 2026
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Besvarelse fra DLG Auto Services

We're so happy to hear about your excellent experience with our service, from the car collection to the repair and deep clean. We truly appreciate your kind words and recommendation!

Bedømt til 1 ud af 5 stjerner

Will never be a returning customer

Will never put my car into this repair shop again. Had new scratches on my car, stains on the drivers seat, two different coloured head lights fitted and when it returned to sort it out, they refused to take ownership. Stay clear of this company, they will bump you off

19. maj 2026
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Besvarelse fra DLG Auto Services

Sorry to hear you did not have a great experience and we were unable to resolve the matter to your satisfaction. If there are any issues you would still like us to address, please get in touch with us directly.

Bedømt til 5 ud af 5 stjerner

A woman ran into the back of my car and…

A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did.

I was kept informed of progress throughout.

Car was returned in immaculate condition (it had been valeted inside and out) and returned in better condition then it went in!!

I can thoroughly recommend DLG autos Middlewich.

15. maj 2026
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Besvarelse fra DLG Auto Services

We're so happy to hear about your positive experience with us! It's wonderful to know we kept you informed and returned your car in immaculate condition. Thank you for your kind recommendation!

Bedømt til 5 ud af 5 stjerner

Excellent from start to finish

Excellent from start to finish. Communication, professionalism and respectful. Great service

19. maj 2026
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Besvarelse fra DLG Auto Services

We're glad to hear you had such a positive experience with us. We appreciate your kind words.

Bedømt til 5 ud af 5 stjerner

The staff I met and spoke with by phone…

The staff I met and spoke with by phone were all helpful and pleasant. The work done was to the highest standard, though I'm glad I wasn't paying the bill.

19. maj 2026
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Besvarelse fra DLG Auto Services

We're so glad to hear our staff was helpful and pleasant, and that you were pleased with the work. Thank you for your kind words!

Bedømt til 5 ud af 5 stjerner

Brilliant service

Great commuication, contacted when vehicle was going to be collected and also delivery of a brand new courtesy car, return exactly the same car delivered back informed of date and time , repair to car was excellent 5 year warranty on repairs, could not fault personnel approach with everything concerned , would recommend the garage to anyone

6. maj 2026
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Besvarelse fra DLG Auto Services

We're so glad to hear about your excellent experience with our communication, courtesy car, and repair quality. Your recommendation means a lot to us!

Bedømt til 2 ud af 5 stjerner

Multiple visits and time wasted.

My car went off for repair and was fairly quickly returned sadly bits were missing and the job wasn't finished, some parts were still broken, 2 weeks later an engineer came out and couldn't repair it in the carpark. Another 2 weeks later they took the car away and gave me a non like for like replacement as apparently they don't have to honour that if they mess up the repair. I finally got my car back and its ok and I cant be bothered to complain any more but its not great.

28. februar 2026
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Besvarelse fra DLG Auto Services

We are truly sorry to hear about the difficulties you experienced with your car's repair and the extended time it took. We appreciate you sharing your feedback.

Bedømt til 5 ud af 5 stjerner

Had an accident with my car and DLG…

Had an accident with my car and DLG Auto services repaired my car through the insurance. They did a great job on my car quick turn around when I got it back the car looked great.

14. maj 2026
Uopfordret anmeldelse
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Besvarelse fra DLG Auto Services

We are so pleased to hear your car repairs were handled quickly and you were happy with the results. Thank you for your kind words.

Bedømt til 1 ud af 5 stjerner

I was involved in a no fault accident .

I was involved in a accident, no fault of my own. Dlg auto's came out to pickup my car. I was informed that the car was written off. I only got the car last November 2025.i received 10,041,28p. I paid it straight to the finance company. I found myself in debt to the sum of £700, paid a further £292. I have another £400 which will be paid to the finance company. Now DLG auto's are saying that I need to pay them a retention fee to get my car from them, I called my insurance company and finance company, they said that the car belongs to me and they have never heard anything about a retention fee. I'm going to seek legal advice if they refuse to let me take my car....

11. maj 2026
Uopfordret anmeldelse
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Besvarelse fra DLG Auto Services

We appreciate you sharing your experience and feedback. We are concerned to hear about the difficulties you've encountered regarding your vehicle and the retention fee. You will need to contact your insurance company to discuss the figure as this is dealt by them

Bedømt til 5 ud af 5 stjerner

I am just so greatful to get my car…

I am just so greatful to get my car back after waiting a considerable amount of time and as I’ve picked it up, it’s just in the best condition I could have asked for! I’m raised my concerns with DLG going forward but the car is back to “It’s formal glory” and I’m so grateful. Thank you again to the DLG team. Thank you to Julie for the great communication throughout the car being in your care. Thank you Nicky for the great advice when picking the car up. If I knew any of the mechanics names, I would take my hat off to you Sirs! Thank you!

12. maj 2026
Uopfordret anmeldelse
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Besvarelse fra DLG Auto Services

We are so grateful for your kind words! We are glad to know your car is back to its former glory and you are pleased with our team's efforts. We truly appreciate your feedback.

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