Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
One mistake let it all down The bodywork repair finish was great Pick up and drop off was great Speed of repair as great But they failed to properly put the interior door panel or the window sea... Se mere
Virksomheden har svaret
Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Se mere
Virksomheden har svaret
DLG staff were very professional and courteous. The standard of their work can be highly recommended. The repair to our car was completed in good time and the finish was exceptional. The car had been... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
Kontaktoplysninger
Westmoreland Road, BR1 1DP, Bromley, Storbritannien
- dlgautoservices.com
4,6
Fremragende
11 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Review of repair to vehicle
Fantastic service from Veetec car repair team.
Liked the ability to track progress of repairs.
In addition text message and phone call informing me of vehicle repair progress.
Friendly customer service.
Well done to all the teams involved for their professional outstanding service.
8. april 2026
Besvarelse fra DLG Auto Services
We're happy to hear you received fantastic service from our car repair team! It's great to know you liked tracking your repair progress and appreciated the updates. We appreciate your kind words regarding our team's professional service.
After a minor collision in France
After a minor collision in France, they picked up my car from my home and took it their premises in Aldershot. They then drove it back after completing the repair. There is no way you would have thought the car had been damaged. An excellent job!
24. marts 2026
Besvarelse fra DLG Auto Services
We're happy to hear that we could restore your car to its pre-collision condition after the incident in France. Thank you for acknowledging our team's dedication to providing excellent service and quality repairs.
I had my car repaired at the heywood …
I had my car repaired at the heywood branch.The appointment was easy to schedule ,pick up and drop off.
The staff were friendly, polite and professional.
They kept me informed with every step
The repair was do on time and to a very high standard.
My car look brand again after someone scrapped and chipped it. Really happy.
I would definitely recommend them and will return for future services.
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services
We're happy to hear that scheduling, pick-up, and drop-off were easy. It's great to know our staff's friendliness and professionalism impressed you, and that you were well-informed throughout the repair process. We appreciate your recommendation and look forward to serving you again.
Fast, efficient and friendly service
Fast, efficient and friendly service. Great communication throughout. Repair was excellent and car was dropped off at the estimated time.
Very pleased with the service.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services
We're happy to hear that you found our service fast, efficient, and friendly! We're glad the repair was excellent, the communication was great, and the car was delivered on time. Thank you!
New boot
The garage did a great job replacing my boot and the dab radio antenna after a incident
10. juni 2025
Besvarelse fra DLG Auto Services
We're happy to hear that the repairs to your boot and radio antenna met your expectations after the incident. Thank you for your positive feedback!
I was very pleased with the service DLG…
I was very pleased with the service DLG gave me. My white Audi TT was repaired perfectly & looks amazing. The staff i dealt with were all very helpful & professional. I wouldn't hesitate to recommend them & well deserved 5 star rating .
31. marts 2026
Besvarelse fra DLG Auto Services
We're happy to hear that you were pleased with our service! It's wonderful to know your Audi TT's repairs met your expectations and that our staff were helpful. Thank you for your recommendation and kind words.
Outstanding service.
I cannot speak highly enough of this company. We were updated every day so knew that progress was being made. The work began as soon as the vehicle arrived and was completed ahead of the estimated time. We had complete confidence that the work would be of a high standard and we weren't wrong. Our car looks brand new. Many thanks to everyone concerned.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services
We're happy to hear that you had such a positive experience! It's great to know that our updates kept you informed and that the work was completed promptly and to a high standard. Thank you for your kind words.
Very good service from start to finish
Very good service from start to finish. Highly professional and very organised. A perfect job was done on the repairs to my vehicle after a crash.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services
We're happy to hear that you experienced very good, highly professional, and organized service from the beginning to the end, and that your vehicle repairs were perfect.
DLG AUTO SERVICES ARE AMAZING
DLG AUTO SERVICES ARE AMAZING! They are not only professional, but also kind, thoughtful and truly family friendly.
If I could give them 6 stars I would.
Kelly in the office and manager Adam went above and beyond to help me and my daughter when she was stranded, alone and her car wouldn’t start. I called in the off chance someone could go and jump start her car as I was 70 miles away. Adam was there wishing 15 minutes of my call. Helped her, started the car and did so in a kind, friendly and with generosity of heart. I will NEVER forget this kindness and want to say a HUGE thank you from the bottom of my heart. A truly great set up and obviously run by a people who genuinely care. 6 🌟
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services
We are so grateful for your amazing review! We're happy to hear that we could assist your daughter and provide her with support during a difficult time. It means a lot to us that you felt our team went above and beyond. Thank you for your kind words.
quick response
Hit a pot hole which damaged my tyre. Called rescue and got a quick response with be there in half hour.
10. februar 2026
Besvarelse fra DLG Auto Services
We're happy to hear that you received a prompt response from our rescue team after the incident. Thank you for your feedback!
VERY GOOD SERVICE & COOPERATIVE STAFF
10. februar 2026
Besvarelse fra DLG Auto Services
We're happy to hear that you had a positive experience with our cooperative staff and service. Thank you for your valuable feedback!
Fantastic work from the guys at DLG…
Fantastic work from the guys at DLG Barnsley. Car picked up right on time and delivered back right when they said. The repairs are excellent, the car looks brand new. Communication, wether phone call or text was brilliant. Can't thank them enough.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services
We're happy to hear that you were pleased with our team's work, the prompt collection and delivery, and the quality of the repairs. We appreciate your positive comments on our communication.
Bodywork Repairs
The service provided by DLG Auto Services - Manchester was first class and after thinking I was going to be without my car for over a week, it was returned after 2 days! The car looked great, inside and out.
Great service.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services
We're happy to hear that you received first-class service! It's great to know that your car was returned so quickly and looked fantastic. Thank you for your positive feedback.
Car delivered and collected when…
Car delivered and collected when arranged. Polite staff in person and on phone
24. marts 2026
Besvarelse fra DLG Auto Services
We're glad you found our staff polite and that the car was delivered and collected as planned. Thank you for your positive feedback!
Car picked up and brought back looking…
Car picked up and brought back looking good as new after a rear end collision!
Very pleased with the service and the customer service was great too!
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services
We're happy to hear that your car was returned looking good as new after the collision! We're glad you were pleased with our service and customer service. Thank you!
Accident repairs take longer than you may think!
My car was off the road for longer than I had expected, partly because it's actually the first time I've had to go through the 'accident/repair' process and didn't expect it would last so long and unfortunately because you were sent an incorrect part which added the best part of 3 weeks onto the whole thing! Your telephone staff were excellent each time I rang!
14. marts 2026
Besvarelse fra DLG Auto Services
We appreciate your feedback and are sorry your repair took longer than expected. We acknowledge the delay caused by the incorrect part. We're happy to hear that our telephone staff were helpful during this process.
Besvarelse fra DLG Auto Services
We're happy to hear that your experience was smooth, and we appreciate your positive feedback regarding our communications.
Not your average mainstream body shop
Having had several poor experiences of mainstream body shops in the past, I was pleasantly surprised by the excellent service from DLG. Communication was excellent, they phoned back when they said they would, and everybody was polite and friendly. My car was repaired to "like new" status (you cannot tell it's been repainted), and the courtesy car was new with low mileage.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services
We're happy to hear that you were pleasantly surprised by our service. It's great to know our communication and friendly approach made a positive impact. We appreciate your feedback on the quality of the repair and courtesy car.
Incomplete repairs even after 2 visits to the garage
Following an accident in my car, it was sent off to DLG Auto services (via my insurance) to complete the repairs. When i received my car back, it was apparent that the bodywork repairs had not been complete to a good enough standard and none of the body work was realigned properly. This lead to my boot not being water tight, and a battery in my boot being covered in water following rain, causing all the electrics in my car to malfunction.
I contacted the garage who then collected the car and took it off again for 2 weeks. When i got my car back after this, there was still issues with the body work and not all the electrical faults had been fixed!
The car will now need to go back in for a third time. Lazy workman ship!
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services
We appreciate you bringing this to our attention. We're sorry to hear that the repairs didn't meet expectations and caused further issues with leaks and electrical faults. We aim for high-quality workmanship, and we're taking steps to investigate and improve our service.
Excellent quality of work
Excellent quality of work, effective communication at all stages of the repair.
27. januar 2026
Besvarelse fra DLG Auto Services
We're happy to hear that you were satisfied with our work quality and communication. Thank you for your positive feedback!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.