I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... Se mere
Virksomheden har svaret
Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... Se mere
Virksomheden har svaret
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktoplysninger
Vickers Drive North, KT13 0YU, Weybridge, England, Storbritannien
- 0345 878 5551
4,7
Fremragende
392 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very pleasant and efficient service
Very pleasant and efficient service, easy to deal with. Excellent quality repair to damage.
8. april 2025
My car has just arrived from the
My car has just arrived from the. repairs. Looks marvellous (brand new)! Very good service and very polite people. Very pleased.
7. april 2025
Uopfordret anmeldelse
I found DLG very compitent and pleasant…
I found DLG very compitent and pleasant to deal with and very efficient, they notified me when they were picking up my car, told me how long they would take to repair the car and returned it back when they said they would.it was a very good service.
1. marts 2025
I recommend
Good communication, they did an excellent job repairing my car like a brand new car, excellent customer service
25. marts 2025
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
The second time my car was not repaired…
The second time my car was not repaired as should be. It costs me to rearrange my plans and money.
They promise a lot but for the completion the job is not supervised correctly.
18. marts 2025
Besvarelse fra DLG Auto Services - Weybridge
We understand your frustration with the recent service you received. We strive to provide high-quality repairs and are disappointed to hear your car was not fixed properly. We value your feedback and will use it to improve our processes.
Very poor service
My car just got delivered second time and is scratched on the side of recent repair after not being fully fixed first time
14. marts 2025
Besvarelse fra DLG Auto Services - Weybridge
We understand your frustration. It's disappointing to receive a vehicle with damage, especially after a repair. We're committed to providing a positive experience for our customers and will look into this matter further.
Good customer service and communication
I have received a first class service they kept on giving me all the updates regarding the progress of the repairers
25. februar 2025
Excellent service
Impressed by the quality of the repair and the general process of collection and return of my car.
25. februar 2025
great communication and updates
great communication and updates. friendly service and kept to time they projected.
25. februar 2025
EXCEPTIONAL
Both customer service and team team was friendly, knowledgeable and explained what work needed to be carried out. Throughout the process they kept me informed of the progress every few days. Absolutely fantastic service, they went above and beyond to fix my car quickly and efficiently.
I would highly recommended them for their exceptional service which covers even time keeping; when they collected and also delivered my car they gave a specific time they arrived promptly within minutes.
17. februar 2025
Uopfordret anmeldelse
Quick friendly service from start to…
Quick friendly service from start to finish. My claims handler Simon Tye always kept me up to date with progress and offered great service throughout. The repair did take some time due to availability of parts but overall the service was excellent
4. februar 2025
Perfect repairs.....excellent timing…
Perfect repairs.....excellent timing for pick up and delivery. Great staff
4. februar 2025
Professional service
The whole experience, from collecting my car to the return after the repairs were completed, was carried out in a highly professional manner. Although there were some delays by the manufacturers in providing the parts required, I was kept up to date by the Repair Controller on the status of my vehicle on a minimum weekly basis. I have been very impressed with the service provided by DLG Auto Services. Everyone that I dealt with did what they said they would do without me having to chase them. All of the staff were polite and friendly. An excellent company ethos!
31. januar 2025
Good job well done
Good job well done. Higher level of service than other companies I have dealt with.
28. januar 2025
Outstanding!
I cannot recommend DGL Autos highly enough.
Super courteous, kept me fully informed.
Did the repairs super fast and collection and delivery at my convenience.
You won’t find a better garage.
31. januar 2025
Uopfordret anmeldelse
Good service provided
Once it was at their rear shop they worked quickly, but were then delayed by receiving the wrong parts. Kept me informed once I chased.
9. januar 2025
First class bodywork repair
From the collection of the car to its delivery, everything was perfect. The repair was brilliant leaving the car looking like new
22. januar 2025
This is the second time using DLG and…
This is the second time using DLG and yet again, impeccable service from start to finish. Rajan who returned the car was very polite and courteous.
13. januar 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.