Having driven for many years and never had an accident, I was very nervous about having my car repaired and got very anxious with the thought of arranging the process. I cannot speak highly enough ab... Se mere
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Se, hvad kunderne siger
Would highly recommend this Company they took charge of everything from start to finish very friendly courteous service. Kept me informed about collection delivery and ongoing repairs. Car came back i... Se mere
Excellent service throughout. My car was collected, repaired as new & returned on time. It was also washed & valeted. I was kept informed at all stages of the process & everyone I met or spoke to was... Se mere
Great, friendly, courteous staff. Car was collected on time. I was kept updated on repairs and as I had a hospital appointment the day it was due to be returned I was able to collect it and have it s... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktoplysninger
Lock Lane 15, CV34 5AG, Warwick, England, Storbritannien
- 0345 878 5599
4,7
Fremragende
500 anmeldelser
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The delivery men were fabulous
The delivery men were fabulous, kept me informed on how long they would be. Overall very happy with the service i got from DLG Auto services.
6. august 2025
Uopfordret anmeldelse
An absolute trouble free experience…
An absolute trouble free experience following an RTC. Everything was catered for and we were kept up to date about the repair and arrangements to collect and return the vehicle to our home was excellent. Great job!
4. august 2025
Uopfordret anmeldelse
Repair looks good all fixed
Repair looks good all fixed. The delivery driver said it had a valet; inside was clean but I think they forgot to wash it sadly.
8. august 2025
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Vehicle repaired after 2nd attempt and left filty dirty
Having had to use DLG for the repair of my vehicle following a collision, I can say that I would not use them or Direct Line again,
Having been told my vehicle repairs were completed after a few weeks, I went to collect it from their site in Warwick, I was meet with a very rude man who denied me the opportunity to test drive my vehicle and then had to point out there are still area of the vehicle that had not been repaired, I had to leave it with them for a further 3 weeks to complete these.
I finally picked up my vehicle today 15.08.25
To find the repairs has now been finished but the vehicle was completely filthy, If I had not been on my way to work I would have insisted on it being cleaned, but I was just thankful my vehicle was back on the road and would not have to deal with DLG again
12. august 2025
Besvarelse fra DLG Auto Services - Warwick
Sorry to hear you did not have a great experience. Unfortunately there was a delay in returning your vehicle due to the delivery of parts which was outside of our control. apologise if you feel there was a lack of communication during this time. Meanwhile, I’ve shared your comments with the site’s manager to improve the customer journey in the future.
Recently had my VW polo wing and wing…
Recently had my VW polo wing and wing mirror repaired, the car looks brand new. Within three days my car was collected repaired and returned good as new again.
Very happy with the results.
29. juli 2025
Uopfordret anmeldelse
Kept up to date with weekly ie parts…
Kept up to date with weekly ie parts late. arriving
12. august 2025
Quick and Great job
The car went in for repair and the team turned it around within two weeks. The dropped off the car and picked up the hire car so was efficient
30. juli 2025
Uopfordret anmeldelse
DLG Auto Services did what I expected
DLG Auto Services did what I expected. They did some bodywork repairs to my car. I was very happy with the result. I was given a decent courtesy car for the duration of the repairs, and I was kept informed.
5. august 2025
The work was completed quickly and to a…
The work was completed quickly and to a high standard. Communication was great and the car pick up and return was handled very professionally.
29. juli 2025
Uopfordret anmeldelse
Car repair following accident…
Car repair was finished ahead of the original estimate. Work was completed to a high standard.
Car runs like new.
29. juli 2025
Uopfordret anmeldelse
Good.
Efficient and ready earlier than expected. Good communication and good workmanship.
1. august 2025
Uopfordret anmeldelse
Excellent repair and complimentary valet
31. juli 2025
Uopfordret anmeldelse
Top class
Top class
A job I thought would take just 2 weeks but took 11 weeks
This company telephoned me every week and explained in detail the reason for the delays
( supply of parts ). This was most reassuring
They have a good team working for this company First class staff First class job. Thank you
30. juli 2025
Uopfordret anmeldelse
Work was done through insurance
Work was done through insurance. Car was collected and returned by low loader on the days as promised. The repair was completed in only 4 days and communication was very good. Thoroughly recommend.
22. juli 2025
Uopfordret anmeldelse
Excellent repair
Excellent repair. Very prompt, professional all round. Would highly recommend.
23. juli 2025
Uopfordret anmeldelse
Was through insurance
Was through insurance, good communication on time car fixed. Couldn't ask for better.
7. juli 2025
Uopfordret anmeldelse
Fast and good communication
The communication was really seamless and upfront. It came back in a quicker time than what was expected.
The car was delivered clean.
What would have made it even better was if they had vacuumed the boot and also taken out the seat cover and paper in the footwell of the front seat.
As a disabled passenger, this was a real effort for me. But on the whole a really good service I would definitely recommend
14. juli 2025
Uopfordret anmeldelse
Great experience
I was kept informed at every stage and found the service very good and easy
22. juli 2025
Excellent service
Excellent service, was kept informed throughout process. All repairs carried out well and car cleaned prior to return.
24. juli 2025
Uopfordret anmeldelse
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