Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 13, Teesway North Tees Industrial Estate, TS18 2RS Stockton-On-Tees, England, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
I recently had my car repaired at DLG Teesside. The work was completed to a high standard, some unexpected challenges were overcome and in particular the staff were always super helpful. It was grea... Se mere
Excellent repair job, and nice that they came to collect the car and delivered it back to home thoroughly cleaned. However, it took longer (from 14-28 May for minor bodywork damage) to do than their... Se mere
Virksomheden har svaret
Had an accident with my car and DLG Auto Services was the repairer through my insurance and I can’t fault them. Kept me up to date with everything, got a link sent to me where you could login and see... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktoplysninger
Unit 13, Teesway North Tees Industrial Estate, TS18 2RS, Stockton-On-Tees, England, Storbritannien
- 0345 301689
4,6
Fremragende
359 anmeldelser
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Car now looks as it did before accident and in good time
Car now looks as it did before accident
29. april 2025
Really quick with my repairs
Really quick with my repairs, they were done within one week.
Excellent standard, and can't tell where the damage was.
29. april 2025
Great communication and very fast and…
Great communication and very fast and high quality repair.
29. april 2025
Brilliant
Very friendly. Picked car up & delivered curtesy car. Phoned with updates but could have phoned with more updates.
Work on the car was brilliant, you would not think anything had happened to it.
Thank you very much
15. april 2025
First class staff and excellent repair…
First class staff and excellent repair to vehicle.
Would highly recommend this branch.
22. april 2025
Said what they would do and did it…
Said what they would do and did it excellent. Speedy delivery of car.
22. april 2025
Excellent standard of work.
15. april 2025
Excellent communication
Excellent communication. A couple of issues but dealt with quickly and professionally
18. marts 2025
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Shoddy work! Is there no quality control?
Had to wait two and a half weeks for a courtesy car, which arrived dirty inside and out and overdue a service by over 2,000 miles! Did not want to hold up my car being taken to be repaired so accepted the car and let DLG know, thinking they might offer to pay for a valet, but they sent another courtesy car the next day, which had its own problems, which I was not informed about and only discovered later, ie the boot didn't lock, the front parking sensor didn't work and the passenger seat belt alarm sounded when the belt was clipped in!
Then, when the car was returned the repair can only be described as shoddy! Several issues apparent - there appeared to be no quality control! After a long conversation with head office by the transport driver, with photos sent, they decided to take my car back and have another go at the repairs!
They did keep me informed and the repair was then done properly.
Do wonder how they can be recommended by my insurers Churchill, when they sent my car back with such a poor attempt at a repair!
11. februar 2025
Besvarelse fra DLG Auto Services - Teesside
We understand your frustration with the experience you had with our courtesy cars and the initial repair. It's disappointing to hear that the first courtesy car was not in the condition you expected, and that the second car had additional issues that weren't disclosed. We strive to provide our customers with a positive experience and we're sorry that we fell short in this instance.
We appreciate that you brought the issues with the repair to our attention, and we're glad that we were able to rectify the situation by taking your car back and completing the repairs properly. We value your feedback and will use it to improve our processes and ensure that similar situations are avoided in the future.
Repaired a faulty valve
Repaired a faulty valve, no waiting, good price
Replaced two tyres good service, competitive price, would highly recommend
5. marts 2025
The service from start to finish was…
The service from start to finish was just outstanding. All contact with d l g staff was very professional.
4. marts 2025
Brilliant fast and stright forward to…
Brilliant fast and stright forward to get everything sorted
25. februar 2025
Staff were very helpful and…
Staff were very helpful and professional made the process stress free and the repair work was first class. Well done to the team
25. februar 2025
brilliant service
After a bump in my mini and the insurance company being involved
the garage took the stress away from the onset.Having a courtesy car being delivered on a tow truck, to frequent communication throughout the process and then to to the delivery of my car with brilliant results back to
me.Would highy recommend this company.
20. februar 2025
Uopfordret anmeldelse
The repair work was done to a high…
The repair work was done to a high standard, although the paintwork did not match perfectly as I required.
After a respray it was indeed excellent.
11. februar 2025
Professional and efficient
Professional, efficient and friendly. Delighted that my insurance company chose them to do my repairs, so easy to deal with and they did an excellent job.
11. februar 2025
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