The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged
Virksomheden har svaret
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Se mere
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Se mere
Virksomheden har svaret
My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and re... Se mere
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DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Storbritannien
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Had a great experience from start to finish. Was kept well updated throughout as to what was happening with my car.
Very happy with the job done.
I had a completely professional service from DLG Perth when my car had to be repaired after an accident! From the guys who kept me informed by phone how my repair was progressing to the guys who uplifted and returned my car back to me were all totally professional curteous and informative! The plus was my car was absolutely spotless and the repair was 100%! I would thoroughly recommend this company! I am one happy customer! Many thanks.
Car went in for repair , quick turnaround and kept informed . Car delivered back before estimated date , great service .
The car was examined before taking in for repair to identify the parts required, estimated repair time 2 days
Parts arrived and then it was found other parts where required
Total repair time 8 days

Besvarelse fra DLG Auto Services - Perth
They did a good job of repairing the car and collection / re delivery went to schedule
I was kept well informed about the progress of my car. The person who picked up my car was was very friendly and professional. 👍
Very efficient from initial contact, communication excellent throughout.
Car repairs were organised through my insurance company due to an accident which was completely not my fault!!
DLG kept in regular contact about the repairs, picked up my car and brought it back to me - which was great.
Car looks good as new!!
Pleasant very efficient staff. Prompt communication always accurate with arrangements and eveything worked like clockwork. Very speedy and 1st class job. Highly delighted
Great repair in quick time, kept informed and courtesy car available at short notice. Staff very knowledgeable and courteous.
the work carried out on the car was perfect and it was returned nice and clean.
However ...
1) your driver arrived unannounced to pick up the car, despite us being told he would phone 30mins before hand. He was apparently too busy to phone. Just by chance my wife had returned with the car just a few minutes before otherwise the car would not have been available.
2) my wife received a text advising that the work had been finished the previous day yet it was a further 2 days before we got the car back
3 a total of 17 days from pick-up till return seems excessive for work that should have taken about 3 or 4 days

Besvarelse fra DLG Auto Services - Perth
Bodywork on car is excellent, contact process and photo uploads went well.....and the people involved in collecting and returning car are lovely.
However, a fixed aerial was removed from the car during the process and not returned or replaced. I have had to phone on 3 occasions and it is always "I will need to ask the workshop" or "we need to check the video" or "the manager is on holiday".
What could have been a perfect score of 5 is therefore a 2.......and I still don't have my aerial back!! :(

Besvarelse fra DLG Auto Services - Perth
From our initial phone call to our insurance company to getting our car back fully restored was minimal hassle. It turned a very stressful situation into a stress free experience very quickly. Our car was picked up and dropped off at the time DLG said it would be. The repair was perfect, as good as new, top job!
What great service both from the workshop and the office. We received prompt communications at every stage of the repair process, and our need for our car as tow vehicle for a booked holiday was effortless taken account of.
I got text messages saying the car was ready when it wasn’t. Very hard to get a definite answer. People promised to call back with information but never did. Actual work ok, but staff really not bothered.

Besvarelse fra DLG Auto Services - Perth
They kept me in the loop the whole time and did a very good job on my car after a camper van ran into it whilst stationary.
I am vey grateful for all their excellent work.
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