DLG Auto Services - Perth Anmeldelser 

227
TrustScore 4.5 ud af 5

4,3

Friarton Bridge, Friarton Road, PH2 8DD Perth, Scotland, GB


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Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Se mere

Bedømt til 5 ud af 5 stjerner

I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and re... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Autoværksted

Skrevet af virksomheden

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Kontaktoplysninger

  • Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Storbritannien

  • 0345 877 6922

4,3

Fremragende

TrustScore 4.5 ud af 5

227 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,3

Alle anmeldelser

(227)

657 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

I had a completely professional service…

I had a completely professional service from DLG Perth when my car had to be repaired after an accident! From the guys who kept me informed by phone how my repair was progressing to the guys who uplifted and returned my car back to me were all totally professional curteous and informative! The plus was my car was absolutely spotless and the repair was 100%! I would thoroughly recommend this company! I am one happy customer! Many thanks.

26. januar 2024
Bedømt til 1 ud af 5 stjerner

Delayed repair

The car was examined before taking in for repair to identify the parts required, estimated repair time 2 days
Parts arrived and then it was found other parts where required
Total repair time 8 days

14. november 2023
DLG Auto Services - Perth-logo

Besvarelse fra DLG Auto Services - Perth

Sorry to hear you did not have a great experience. Unfortunately there was a delay in returning your vehicle.
Sometimes this happens and further parts are required.

Bedømt til 5 ud af 5 stjerner

Great Job

I was kept well informed about the progress of my car. The person who picked up my car was was very friendly and professional. 👍

29. november 2023
Bedømt til 5 ud af 5 stjerner

Great service

Car repairs were organised through my insurance company due to an accident which was completely not my fault!!
DLG kept in regular contact about the repairs, picked up my car and brought it back to me - which was great.
Car looks good as new!!

29. november 2023
Bedømt til 3 ud af 5 stjerner

good and bad

the work carried out on the car was perfect and it was returned nice and clean.
However ...
1) your driver arrived unannounced to pick up the car, despite us being told he would phone 30mins before hand. He was apparently too busy to phone. Just by chance my wife had returned with the car just a few minutes before otherwise the car would not have been available.
2) my wife received a text advising that the work had been finished the previous day yet it was a further 2 days before we got the car back
3 a total of 17 days from pick-up till return seems excessive for work that should have taken about 3 or 4 days

8. november 2023
DLG Auto Services - Perth-logo

Besvarelse fra DLG Auto Services - Perth

Hi, I'm sorry that it hasn't all gone to plan and that you are unhappy with the service but I'm pleased to hear that you are happy with the work carried out on the car and the valet. I've asked the site to get in touch with you directly to discuss the issues.

Bedømt til 2 ud af 5 stjerner

It could have been so good............

Bodywork on car is excellent, contact process and photo uploads went well.....and the people involved in collecting and returning car are lovely.

However, a fixed aerial was removed from the car during the process and not returned or replaced. I have had to phone on 3 occasions and it is always "I will need to ask the workshop" or "we need to check the video" or "the manager is on holiday".

What could have been a perfect score of 5 is therefore a 2.......and I still don't have my aerial back!! :(

25. oktober 2023
DLG Auto Services - Perth-logo

Besvarelse fra DLG Auto Services - Perth

Hi, I'm sorry to hear this. I'll ask site to get in touch to sort this out for you. Thank you

Bedømt til 5 ud af 5 stjerner

Our 5 year old Yaris was rear ended and transported down to DLG Auto Services in Perth for repair. We were updated throughout and car was delivered back to us when promised. Great service.

From our initial phone call to our insurance company to getting our car back fully restored was minimal hassle. It turned a very stressful situation into a stress free experience very quickly. Our car was picked up and dropped off at the time DLG said it would be. The repair was perfect, as good as new, top job!

10. oktober 2023
Bedømt til 5 ud af 5 stjerner

Top of the leaderboard

What great service both from the workshop and the office. We received prompt communications at every stage of the repair process, and our need for our car as tow vehicle for a booked holiday was effortless taken account of.

2. november 2023
Bedømt til 3 ud af 5 stjerner

I got text messages saying the car was…

I got text messages saying the car was ready when it wasn’t. Very hard to get a definite answer. People promised to call back with information but never did. Actual work ok, but staff really not bothered.

2. november 2023
DLG Auto Services - Perth-logo

Besvarelse fra DLG Auto Services - Perth


Hello, thank you for leaving your review. Whilst we are glad to have gotten the repair side spot on, we are sorry to hear that you didn't have a great experience. I have passed your feedback to the site's manager to improve the customer journey in the future.

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