Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... Se mere
Virksomheden har svaret
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Good phone service and kept up-dated throughout. Unfortunately after a few miles of driving when the car was returned the near side rear bumber(which had been replaced by them under insurance) became... Se mere
Virksomheden har svaret
Amazing company! After someone backing up into my car while stationary 'it happens!' Within no time is was dealt with via my insurance & repaired pefectly! I even got left a lovely note as... Se mere
Virksomheden har svaret
A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktoplysninger
Pochin Way 41, CW10 0GY, Middlewich, England, Storbritannien
- 0345 3031679
4,7
Fremragende
298 anmeldelser
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Fantastic service,kept me updated on…
Fantastic service,kept me updated on repair. Picked up and dropped off courtesy car. Excellent.
14. august 2023
A very professional company to deal with !
DLG made a great job of my car repairs. The car came back looking like new ! From start to finish i was kept up to date with the progress of the repair work and from collecting my car to returning it took 7 days ! A very professional company to deal with.
14. august 2023
Fantastic customer service
Fantastic customer service! My car was collected and returned to my home address and the work completed was to a high standard. The communication from the garage was great as well, keeping me informed of collection and drop off times and updates on work as completed. Would definitely recommend.
8. august 2023
Polite and helpful personnel
Polite and helpful personnel, quick response and turnaround,
23. juli 2023
Very nice people & very efficient
Very nice people & very efficient , two small faults with the repair...a pity , otherwise would be perfect
8. august 2023
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Mark on car when returned
They did a good job of repairing the back bumper but the car come back with a red mark on the front bumper so had to put some t cut on it and it come off wasn’t very impressed as I thought it was a scratch as well but it wasn’t thankfully
16. juli 2023
Besvarelse fra DLG Auto Services - Middlewich
Hello, thanks for leaving your review. I'm sorry there was an issue with your repair. I've shared your feedback with the leadership team to prevent similar situations from happening in the future.
Good service
Booked into this garage through my insurance. I was fully informed at all stages. The bumper was not fitted properly. No issues. It's going in to be fitted properly with provision of a courtesy car. Can't fault them despite the inconvenience.
1. august 2023
Good service and repair.
Great repair and the communication was top notch every step of the way!
13. juli 2023
Excellent Service Received
Can’t recommend DLG Auto Services, Middlewich enough. I was contacted quickly after reporting my accident to the insurance company. I was kept informed at every step of the way and was able to arrange a date for repair that was convenient for me. The member of staff who collected my car couldn’t have been more helpful - even offering to show me how the courtesy car worked after I was left with no details from hire car company member of staff. My car was collected, repaired and returned in a week. My car looks as good as new and had been cleaned inside and out. Thank you.
2. august 2023
Uopfordret anmeldelse
Excellent company
They were excellent at keeping me informed of the repairs and time it would take before I got my car back. The work done is first class, very impressed it looks like it has just come out of the show room again. Great service.
18. juli 2023
Excellent repair
26. juli 2023
Inconsistent communication
Would have been 5 stars but lack of communication between staff/departments was rather unnerving I was told my car would be ready on a certain date but two days prior I was informed there was a delay and I would be contacted the following week with an update. However on the original completion date I was told my car would be delivered to my home that day!!!
The hire car lease had been extended because of expected delay but when I rang them I was told it couldn’t be collected until after the weekend! I received a phone call on Saturday telling me they were at my house to collect the cat - I was out! This meant a mad rush to get back home.
19. juli 2023
Very good company
Very good company, had no issues or complaints, fixed car to a good standard, picked up car and returned car within in 2 weeks.
19. juli 2023
Accident claim
After a my car was damaged,I received a phone call from DLG who arranged the collection,delivery and repairs to my car.
Dor to door service as brilliant and kept up to date on the progress of my car.
Ican only praise DLG for a professional an first class service. The repair was completed to a superior finish and overall superb.
19. juli 2023
Very speedy
Very speedy, super polite
Don't have bad word to say, wonderful repairs, super flexible in return of the vehicle and pleasant and polite at every step of the process!
4. juli 2023
Very satisfied with repair work
Very satisfied with repair work, and all other services were exceptional great company
19. juli 2023
Great service
Had to wait 2 weeks to get my car collected but once they had it, it was a very quick process and I was updated every step of the process. Work was done to a high standard. Very lovely staff. Overall very pleased.
11. juli 2023
Excellent communication throughout
Excellent communication throughout, job done and car returned with no fuss. Delivery drivers to professional & efficient. Would highly recommend.
11. juli 2023
Generally excellent
Generally excellent. Very good repair and information. Only thing needing attention is letting customer know when they actually get the car back not when repair is complete which to some extent is not relevant.
11. juli 2023
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