Communication was good with me, but not between insurance company, garage and hire car company. The car looks great though and overall none of this was a real issue.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
From start to finish I can't thank D.L.G AUTO services enough, from picking my car up that had been in a wreck to keeping me informed throughout the process to bringing my car back like brand new, the... Se mere
Virksomheden har svaret
Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... Se mere
Virksomheden har svaret
Restored my faith in good old fashioned ‘customer service’ absolutely brilliant - when all you need is to sort car damaged not caused by you; you immediately have alarm bells ‘it’s going to be a night... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktoplysninger
15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, Storbritannien
- 03453030431
4,6
Fremragende
485 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great communication throughout the…
Great communication throughout the repair process, keeping me informed of timescale for completion.
The quality of repairs was excellent.
10. juli 2025
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Minor insurance repair
The car was taken in for a minor repair and was returned with runs in the paintwork. It was returned to be rectified and what I was told was a 20/30 minute job has taken from Friday until the following Thursday(5days). This was also after several phone calls to chase it up. I would just like to add that all staff I spoke to were courteous and efficient
10. juli 2025
Besvarelse fra DLG Auto Services - Birmingham
We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes
Quality
DLG took control and returned my car faultless, paintwork better than original ! Brilliant service !
10. juli 2025
Excellent service and very good with…
Excellent service and very good with communication skills.
10. juli 2025
Fantastic service
Fantastic service , kept us informed of exactly what was happening and very prompt in delivering the car back.Both the men I came into contact were professional and helpful I highly recommend.
9. juli 2025
Uopfordret anmeldelse
Bodywork is acceptable
The repair on the bodywork has been good however they missed the petol leak and fobbed me of with the excuse it's just a fuel filter that need replacing as a serviceable item. Now my car constantly reeks and leeks of petrol since the accident
10. juni 2025
Besvarelse fra DLG Auto Services - Birmingham
Sorry to hear you did not have a great experience and we were unable to resolve the matter to your satisfaction. If there are any issues you would still like us to address, please get in touch with us directly
Job well done
All round good service the whole team very professional and unusual these days Very friendly
10. juni 2025
Didn't like the replacement car.
Didn't like the replacement car.
Liked the excellent service.
10. juni 2025
Besvarelse fra DLG Auto Services - Birmingham
Hello, thank you for leaving your review. Whilst we are glad to have gotten the customer service side spot on, we are sorry to hear that you was disappointed with the replacement car. I have passed your feedback onto the site.
Being kept up to date with the repair…
Being kept up to date with the repair work, very helpful on the phone, quality of the work carried out was very good, and the car was cleaned inside and out when I picked it up.
10. juni 2025
very quick and courteous service
very quick and courteous service, great interaction with the delivery / collection agent
3. juni 2025
Excellent service
Excellent service . Always contacted on everything from pick up too drop off.
27. maj 2025
Great service!
Really pleased with the repairs carried out to my vehicle. Looks like new again!
Very quick turnaround and a brilliant overall experience.
Thank you
31. maj 2025
Uopfordret anmeldelse
Great service overall from DLG Auto…
Great service overall from DLG Auto Services!
Swift service, great communication, great workmanship and friendly delivery drivers. Would definitely recommend
27. maj 2025
Thank you for the service
I wanted to write to thank you for the service I have received throughout the process of my vehicle repairs. Everyone that has communicated with me has been friendly and professional and they've been a pleasure to deal with. The repairs were carried out much quicker than expected. On inspection of the end result, now my car has been returned, I am delighted with the quality of the work.
Using the rating scale (on the leaflet provided) I would score you 9/10.
Thank you for your assistance and I would be happy to recommend you to others.
20. maj 2025
Dette er Trustpilot
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