DiscreteHeat UK, Thermaskirt Anmeldelser 

It is tricky trying to decide how many stars to give this company partly because I can see from other negative/slightly negative reviews the owner and proud Dragons Den star just doesn't like it and never seems to respond well to criticism but also because actually the product itself works quite well (we had our first installation for well over 10 years and the only thing I would say is that it probably works best in small or average size rooms). Our dismay is with the quality of after service on the large and expensive renewal/replacement system we had fitted after a disasterous leak (not the fault of Thermaskirt I hasten to add). The insurance covered leak and subsequent damage repair meant that a whole new Thermaskirt needed to be fitted. After the usually expected insurance claim delays, Thermaskirts very own, and very pleasant fitters were booked via the insurance appointed project manager. They were very neat and we were pleased with the finished article, it took the two men five days. Fast forward quite a few months and we notice a small leak/water damage to the lounge ceiling just below where the new upstairs Thermaskirt had been fitted. Our first suspicion was that one of the TRV has leaked but it was difficult to get to so I called the Themaskirt customer service desk for advice. A very helpful man explained how the wax inside the valve could indeed be a root cause and provided tips on how we could get the cover off to be sure. When this proved impossible I called back to ask if I could actually pay someone from the company to come and take it off. I was told they were far too busy but by now the stance had changed and I was told in no uncertain terms that their product was practically perfect and there was no way one of their TRVs could leak. They had afterall sold/installed millions of them and not a single one ever leaked (I think this was the owner speaking if I recall correctly and he denied that anyone in the company would ever admit to such a thing, however as luck would have it I recorded the earlier conversation) Fast forward again and calls to the insurer resulted in them reappointing the project manager to investigate. This involved cutting a large hole in the lounge ceiling. The result, and this is unrefutable 100% accurate and a fact...the Thermaskirt fitters, as lovely as they were had inadvertantly damaged the joint where the new system met the house plumbing. You can guess the response from the firm and its owner which is pretty much in line with his other responses to anyone who doesn't find the product or the company impeccable. In trying to get this resolved the project manager has constantly met a brick wall with these guys. They even said if Thermaskirt provide the parts and pay for labour they would fix it for them and they wouldn't need to admit any liability at all but even this tack didn't work. I dare say it was a honest mistake and a reasonable response would have been " we will come and look at it" but no chance. I struggle to see why the owner should fret over a few things that go wrong and is unwilling to fix them, there is virtually no competition (as far as I can see) it is on sale at Wickes, Amazon and lots of other places and now, unlike when we had our first lot fitted there are plenty of plumbers who not only know of it but can also fit it. It's a great story but no happy ending for us yet.

An as expected response from Martin I see. Well I could amend the review to 1 star I suppose. The fact is that the "joint " in question has been working with the old thermaskirt for well over 10 years with no problems and no leaks. In all this time it has only ever been touched by the fitters of the new Thermaskirt and this has clearly caused the issue. We have invited you multiple times to come and view the problem but you have yet to do so. Early on I also suggested you talk to the two fitters in question to seek their opinion (especially as when I contacted you about the TRV possibly being an issue your team wanted to suggest there might be other pipes in the bedroom causing a problem, something the fitters would have categorically been able to say was not the case).

We had Thermaskirt Heating installed in a new build in 2014.From ordering the product, to installation the whole process went smoothly.Since then we have always been very happy with our heating system and all interactions with this company have been friendly and efficient.We would highly recommend.

ThermaSkirt produces a lovely, gentle and evenly diffused heat that feels very comfortable and natural throughout the room, and it has been a pleasure to live with.
Also, excellent service from Dean and Josh. They spent two days working on my ThermaSkirt system, were professional, friendly and highly knowledgeable throughout, and took the time to explain everything they were doing.

Excellent customer service from the team at Discrete Heat. From the initial enquiry through to installation, they were professional, knowledgeable, and a pleasure to deal with. Communication was excellent throughout, and they took the time to answer all of my questions. We have been using the products for the last 12 years without any problems whatsoever. It was simple to install my self with very basic plumbing knowledge It's refreshing to work with a company that genuinely cares about customer satisfaction. I wouldn't hesitate to recommend Discrete Heat to anyone looking for a high-quality heating solution backed by outstanding service. Five stars!

Some time ago I required a replacement part for my system. I eventually,on advice from a friend, contacted DiscreteHeat. They had the part in stock, not the usual lead time for parts. I also received great help and advice. Recently I required another part and because of the great service previously I again contacted DiscreteHeat (Martin). They had the part and again I received,if possible,even better service this time.What a pleasure to deal with a (British ) firm whose aim is to give the best possible service.

I personally installed a Discrete Heat Thirmaskirt system in my house back in 2012. I wanted to avoid the use of radiators and get a better distribution of heat – which I successfully achieved.

From a plumbing perspective the system has been great - no problems.

Aesthetically the plastic end covers have needed replacing over the years as they have yellowed. I understand from the Discrete Heat support team that later versions have improved on this.

Overall the heating system has worked well and the support team have always been available and helpful when I’ve needed them.

Great product and service.

We bought this system initially after seeing an advertisement in a refurbishment magazine. It proved to be an ideal solution to increase flexibility in the layout for the lounge. We installed our system with friends help in 2010 and it's been working great since then. Excellent service and great technical department to assist with any installation queries.

Customer service excellent when requesting spares for an alteration. Still looks great after all this time. I can't recommend Thermaskirt enough.

Barry Carr Leeds.

The Thermaskirt skirting/radiator was already fitted downstairs in our house when we moved in 3 years ago. It seemed like quite a novelty at first but we hardly notice it any more, it just works.
The skirting is about 15 years old and it recently developed a drip at one of the joints. The style of skirting is no longer available so I was worried that the spares wouldn't be available but they answered my message immediately and said that the fittings are all backwards compatible so it was not a problem. They sent the replacement part from the photos I sent and it all goes together easily.
We really like this heating. It's much better than conventional radiators. If and when we need to replace some of the remaining conventional radiators in our house we'd probably change to this.

I first had Thermaskirt fitted in 2011. I have been very pleased with the system. Its efficiency and operation is no match for a standard system using bulky radiators. I had an extension to my home built in 2017 and had no hesitation in fitting this system again. The central heating boiler can work at lower temperatures. This is just one reason for its efficiency. It is easy to fit in place of an existing system that uses radiators. Bare in mind that conventional radiators are in fact convection heaters.
The Thermaskirt system is particularly good when used in a kitchen to replace the standard barge boards. The feel of the radiated heat around your legs makes the world a cosier place!

Was installed about 10 years back, every 2/3 years a piece will rust and needs replacing. repairing/ replacing is not easy like a radiator. To replace a piece part of heating will need to be removed, new connectors will be needed
finishing trims on top & bottom shrink with time. was installed more then what was suggested, but in cold weather needed extra heat. Needs perfect square corners and level walls otherwise corner & end cover will not fit, gaps will show between wall and the skirting along the length
wasted alot off money now replacing with standard radiators

Brilliant products and company to deal with. Had great help from planning to installing my skirting heating.

I purchased and installed the thermaskirt wet system approx 10 / 11 years ago and that is my only source of heating and I have been very happy with the system.
I am now changing to thermaskirt electric due to renovations but may I also add the wet system is working perfectly well still it is my choice to put the electric system in the property and I am quiet confident that it will be just as good as the wet system.
The sevice form Pete Richards was very efficient and professional and also speaking with Martin on the phone to answer so.e of my questions was an easy and informative discussion to have.
Looking forward to getting the install started

I recently had Thermaskirt installed by a fitter recommended to me as one of their most experienced installers, and the experience has been extremely disappointing. The workmanship was poor, with visible gaps, misaligned joints, incorrect capping, and several areas that looked rushed and unfinished. No dust sheets were used, my carpets were left dirty, and my vacuum was blocked when the operatives attempted to clean up.

More concerningly, I was left with exposed wiring, open electrical sockets, and holes drilled through walls and skirting in two separate rooms. A ventilation cover was removed and not replaced, leaving an open hole directly to the outside of the building. None of this was disclosed to me, and no attempt was made to make good.

I raised these issues immediately and followed up with detailed written complaints to both the installer and Thermaskirt, including photographs. I have received no response from either party.

Thermaskirt product itself works okay if you want something that operates the same way as underfloor heating but without the benefits of warm floors. My issue is with their recommendation of an installer who rushed and bodged my project, and who is still on their website as a gold medal installer of their product

Although one Thermaskirt staff member (Pete Richards) has tried to help, the scale of the issues and the lack of accountability from the installer and the company have left me extremely disappointed. Based on my experience, I cannot recommend this installer or the Thermaskirt service.

Absolutely professionally done . John and Harvey worked well together and got the job done in good time . On time , worked hard and explained everything.
Thanks 👍👍. Finish was excellent and it heats the rooms in no time. Couldn’t fault anything 10/10 fellas

I am having a terrible experience with Discrete Heat. In December 2025, I contacted them, and they provided a quote while recommending Invisible Heating Solutions to install the system. The quoted cost for only the ground floor area was £8,000. I paid £5,000 in advance.

Invisible Heating Solutions (Joshua James, Operational Director, very dishonest and unreliable) came on January 14th and 15th and completed only half of the work. The thermal skirts they installed are not functioning. Despite reaching out to them several times, they have not come to fix the issue.

I involved Andrew Howard from Discrete Heat because they recommended him, and he advised that Invisible Heating Solutions is their partner service for installing thermal skirts. I still have no heating and am currently engaged in a bank dispute over this matter.

Discrete Heat should either have its own engineer or better oversee the services it recommends. The poor service and lack of professionalism I am experiencing are unacceptable. Additionally, I am having difficulty finding an engineer to resolve their mistakes, which has caused me a lot of stress—both mentally and financially.

I couldn't have asked for a better customer experience than I received when dealing with Discrete Heat over a 2 year period. Chris was always so patient and helpful with our plumbers and myself, answering all of our questions. Nothing was too much trouble. To add, Carl installed our skirting board heating and worked closely with our carpenter, again nothing was too much trouble and he did a great job. My wife and myself are really pleased that we made the decision to have heated skirting boards installed; the heat is dispersed more evenly around each room, making the house a more comfortable environment for us to live in. We've always had radiators prior to this, never again! Thank you Discrete Heat.

As this was my first time using Thermo Skirt, I wasn’t sure what to expect, but it worked brilliantly. I would highly recommend it.
The whole experience was made so much easier thanks to the fantastic support I received from Pete over the telephone. Pete patiently answered all my questions and was so helpful. He is a real asset to your company.

I was one of the very first customers of DiscreteHeat almost twenty years ago now. When we extended our house in 2006 I was looking for an alternative to radiators or an underfloor heating system when I happened across this company and the product they had just brought to market, it seemed perfect for my needs. After much consideration I took a leap of faith and invested in it for my conservatory which is a run of around 30 meters in length in what is quite a cold room in winter due to the large glassed areas.
I had the system installed by my plumber who had never seen a system like it but following the fitting instructions provided he had it up and running very quickly and we were all very happy with the results.

The system provided enough heat to make the temperature comfortable in all but the very coldest winter months when we occasionally use a wall mounted electric heater to boost the temperature. The reason for this is that over time the system has become less efficient towards the end of the run due to air getting in, as it does in radiators, but unfortunately there was no way to bleed the air out without draining the system down. Another minor aesthetic issue was the rather unsightly clip on plastic strip that fitted to the bottom of the skirting which allowed for trimming to fit uneven floors or the fitting of cables behind it. A good idea but not particularly pleasing on the eye.

What you have to remember is that my system was one of the very first examples of a completely new domestic heating system and very few things are perfect first time around. I think it is fair to say that this product has been round the block more than one time by way of improvement.

Fast forward twenty years and it is quite clear that whilst the principle remains unchanged all the components of the system have undergone a great deal of development and improvement.The plastic strip is gone and the skirting face is now clean and all one piece, all the internal pipework connectors are now brass, brackets for fixing the skirting to the wall have been improved and clips to prevent any internal movement of pipework are now fitted. A simple bleed vent has been fitted to the return valve which will address the problem of air getting into the system and reducing efficiency. The fitting instructions and guides that are provided are so much better as they are now in detailed template form with exact measurements of exactly where and how things need fitting. You can go on YouTube and watch a guide for every stage of the process which is brilliant. The actual profile of the skirting has also been greatly improved.

So what brought me back to reviewing this product some twenty years on. Well, unfortunately, I had a leak from it which went unnoticed for over 24 hours which caused a fair bit of damage to my flooring. We very quickly identified that the leak was coming from the point where the plastic push connector has come slightly loose from where it enters the actual skirting, probably caused by years of very slight pressure as the system opens and closes. This cannot happen now due to the addition of the aforementioned clips that now hold the pipework firmly in place. Fortunately we were able to quickly isolate the leak by the close off valve on the thermostat.

Now I needed to know how to fix the problem. I no longer had any of the fitting instructions or any spare parts and so I decided to contact their Customer Service for some advice. Had I been told that ‘Sorry, your warranty expired years ago and we can’t really help you’ I couldn’t really have complained. What I got was the exact opposite, Mitch was incredibly helpful, he asked for photos and a video to help identify exactly how they could help me. Having provided them and as a starting point he immediately told me he would be sending me a batch of new connectors, a new return valve with a bleed function and clips for fixing the connectors in place. All of this was free of charge!
The parts arrived the next day and today I also received a phone call from Martin, who owns the company, asking what more he could do to help and to talk to me about my experience of the product over twenty years of use. as this kind of field testing cannot be replicated any other way.
I am happy to write this review because it only takes a few negative reviews from disgruntled customers, for whatever reason, to do enormous damage to small innovative companies like DiscreteHeat. I have found the product to be excellent and can justify thatby twenty years of real world use which can rarely be vouched for in any reviews. Fortunately there are also many positive reviews from other long standing customers which I can now add my support.

The customer service I have received has been outstanding, and in all honesty, I had no divine right to either receive or expect that.

We have had this installed for nearly 2 years now and broadly it works well. I installed it myself following their instructions which were not quite detailed enough for the BM3 profile and contained conflicting information (for example pipe centres on the provided template were for the BM2 profile not the BM3 profile) so I resorted to watching a lot of their videos. That said, provided you are relatively competent with woodwork/basic plumbing and you have a mitre saw and a decent tape measure you can do this as a DIY task as everything is push fit so no soldering required.

We opted for these as they are a very good solution to avoid radiators though for our two largest rooms we did have to supplement the skirting board with a radiator to meet the heat loss requirements for a low temperature system.

Information management:
Although the customer service team are very friendly and generally helpful, we did have issues with components almost being delivered to the wrong address because they kept defaulting to our old address where we'd ordered a sample to and with the original order the wrong profile capping was provided. To be fair, they did sort this out with replacement capping and matching MDF skirting at no cost to us.

The actual performance of the skirting boards is good but there are some niggles:

- They do make noise as they heat up and cool down. Mostly this is minimal but in one room I did have to adjust how one long section is attached to the wall to allow for more movement as the supplied clips don't allow for even slight curvature in the walls of older houses. This fixed the loud banging noise caused by the clips pulling the skirting too tight to the wall.
- The clips, aluminium covers and plastic corner joints do seem a bit flimsy.
- Some pieces supplied in the kit are not easily demountable meaning that if you need to change anything or accidentally connect something the wrong way it means buying new tectite pieces which are expensive.
- They need a better way to secure the ends of each run. I had a leak caused by the Thermaskirt slipping beyond the O-rings on a corner joint. This was despite having screwed the end to the wall. While customer service were helpful they did initially try to blame me for incorrect installation although I had followed their instructions. I ended up making my own custom bracket to secure this length in place.
- Heat output of ~80w per metre for the larger BM3 profile may mean that for larger rooms you'll still need to add a radiator if you're planning to run a low temperature system like a heat pump.
- They can be a pain to bleed but provided you have a tall radiator or towel rail, any air will eventually accumulate there allowing you to purge air from the system gradually.

In summary, I would recommend for simple room layouts where you don't need the additional under door kits or extra corner kits to deal with bay windows as these do add substantially to the cost. In these situations the system is great for heating the room uniformly and saving wall space used by radiators but there are some design improvements needed and I would urge prospective customers to triple check all the information provided at point of sale to ensure you get the correct items.