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diddikicks.co.uk Anmeldelser 

10
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TrustScore 2 ud af 5

2,2

Sportsklub
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Virksomhedsoplysninger

  1. Sportsklub

Skrevet af virksomheden

Diddikicks is the top-rated parent & toddler football class for children aged 18 months to 5 years old, with classes across the North of England We believe in ‘Development Beyond Football’. We engage, encourage & inspire every child, every time, through our age-specific, fun & structured football classes.

Kontaktoplysninger

2,2

Under middel

TrustScore 2 ud af 5

10 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 66 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

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2,2

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(10)

3 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

I’m not the type of person to ever…

I’m not the type of person to ever leave reviews however I’m absolutely disgusted and feel very let down with the company. My sons been going since roughly 18 months and he’s 3 and a half now and we’ve moved to a different county where they don’t hold diddikicks classes however this is besides the point as the issue is during our move his sticker chart has been lost from his diddikicks bag which we’d explained to him because it was full he’s get his reward kit. My son is very intelligent for his age and remembers everything so keeps asking when he can get his good boy reward kit as we’ve called it because he’s been going for so long. I’ve emailed and they’ve said basically no chart no reward. We’ve even asked to buy one from them so he’s got something to look back on when he’s older. And they won’t even let us buy one. We’ve given the company nearly 2 years worth of membership subscription money and they will not budge I think it’s absolutely disgusting. The classes aren’t even amazing and we’ve not been 100% with the lessons anyway but it’s been something he wanted to stick to and then this is the outcome after a full house move when accident like this happen.
Do not recommend this football club now as the customer service is shocking and clearly just happy to take money each month for half hearted lessons and won’t accommodate for children in these insistences.

13. juli 2026
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Besvarelse fra diddikicks.co.uk

Hi,

We're sorry to read your review and that you feel this way, particularly after your son's time with Diddikicks.

Our Development Beyond Football award has always required children to present their completed sticker chart in order to receive their award kit. The sticker chart is the record of the stickers collected throughout their Diddikicks journey, and the award is only presented once the chart has been fully completed and handed in. This is how the award operates for every child, and we have to apply it consistently to ensure it remains fair for all of our Diddikickers.

We completely appreciate that moving house can be stressful and that belongings can unfortunately get misplaced. However, without the completed sticker chart, we're unable to issue an award kit or provide a replacement completed chart, as this would undermine the integrity and fairness of the award scheme for every other child working towards their award.

We were also disappointed to read your comments regarding our classes. Your review states that you were "not 100% with the lessons anyway", yet equally explains how important it is for your son to receive his Diddikicks award. We are naturally pleased that the award means so much to him, as it reflects the time and effort children put into completing their sticker charts, which is precisely why we must apply the same criteria consistently for every family.

We appreciate all feedback and wish you and your family all the very best in your new home.

Bedømt til 1 ud af 5 stjerner

Disappointed

I’m really disappointed with our experience at the Diddikicks franchise. From the moment we arrived, the environment felt unwelcoming and cold. There was very little warmth or effort to help children settle in, and it became clear that the sessions don’t truly accommodate all kinds of children — especially those who may need a bit more patience, support, or flexibility.

A children’s activity should feel inclusive, engaging, and encouraging, but unfortunately this wasn’t the case. I left feeling let down

6. september 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I took my 1-year-old son to his very…

I am editing my review as their reply is completely untrue, when i asked about my daughter at no point did they say she would have to sit on the side or it was a safety element, of course if it was safety i would not have taken her. I remember saying 'my daughter will join in, she is only three so i would not ask her to sit and watch something fun for 50 minutes' and they replied of course this does happen. But thank you for admitting your coaches train 1 year olds through discipline not fun!

I took my 1-year-old son to his very first Diddy Kick class and was really disappointed. The male coach speaks to toddlers in a harsh, condescending way with abrupt commands that are completely unsuitable for 18-month-olds, who learn through fun and play, not discipline. The final straw was my son being told off for simply taking a ball from the bag. My three-year-old daughter, who I was told could attend, is also often excluded. Laura is excellent every session, but sadly the male coach’s approach ruins what should be a positive, encouraging experience.

6. september 2025
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Besvarelse fra diddikicks.co.uk

Hi Samantha,

Thank you for sharing your thoughts, and we’re sorry to hear you feel disappointed.

We can see you attended a free trial with your son on 9th August and then chose to register for ongoing classes after that. You attended the following week, after which we had a planned two-week break, and then returned on Saturday 6th September. After that particular class you sent a complaint, which we have since responded to directly.

On the coaching style, we do expect our coaches to provide structure so the class runs smoothly for everyone, but this should always feel positive and encouraging. We’re sorry if you felt this wasn’t the case. The coach you referred to delivered his final class on 6th September and is no longer part of the Diddikicks team, but we have reminded all of our coaches to focus on gentle redirection and encouragement.

Regarding your daughter, our manager explained at your trial that she was welcome to come along with you, but she couldn’t join in the activities. This is because our classes are capped at 14 paying children for health & safety and quality reasons, and she is also above the age bracket for that class. If you’d like her to take part, we’d recommend registering her into the older class via our Parent Portal so she can have her own place. The same manager will also be at your session this Saturday, should you wish to discuss anything further in person in relation to that conversation.

We’re really pleased you’ve recognised Laura, and we’ll make sure your kind words are passed on to her. We truly value your feedback and remain committed to making our sessions a fun, safe and positive experience for all children.

Kind regards,
TeamDiddi

Bedømt til 5 ud af 5 stjerner

My little girl's experience (2yrs old)

We signed our little girl up for Diddikicks because she was very shy and lacked confidence around other children. She would often cling to us and was hesitant to try new activities. We were worried about how she would cope in social settings and wanted to find something that would help bring her out of her shell.

From the very first session, the coaches were incredibly welcoming and patient. They made her feel comfortable, and we could see them working hard to include her at her own pace. After just a few weeks, she started to open up. With each session, her confidence grew—not just in football, but in herself! She began engaging more with the other children and even started joining in with group activities, something we never imagined she’d do before.

Now, after four months, we can’t believe her transformation! I can't recommend Diddikicks enough!

1. juni 2024
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Bedømt til 1 ud af 5 stjerner

Reward system discriminates against vulnerable children

Have been taking my grandson to Diddikicks for over a year now and on the whole he loves it. The coaches are really good and encourage each child. The big issue is customer service regarding the children's reward for attending. Every week he queues up excitedly for his sticker, which he wears with pride and cant wait to show his parents. However it has come to my attention that they are not sticking the stickers on his chart as requested and now a year down the line he has no way of collecting his reward as the other children do. I phoned head office confident that this would not be a problem as a register is taken at the beginning of every session so his attendance would be recorded. I was absolutely disgusted to hear that " their terms and conditions" state that unless a child (baring in mind they are all under 5 years old) removes their sticker from their shirt(where the coach places it) and puts it on the chart then they can attend every session but never qualify for the reward. When I questioned this as in my opinion a small child is getting penalised for unorganised parenting I was told that my grandson is too young to realise that he was missing out. Surely if this is the case then the whole system is pointless. The register taken at the beginning of each session I was told is not an accurate record of attendance. I am not asking to cheat or cut corners, but if a child has attended enough sessions to be rewarded then this should happen with or without the need for parental involvement. As a foster carer in the past I know how important it is for these children to wear these stickers and show them to families that they often are not able to live with through no fault of their own. Diddikicks then penalises these children further by punishing them for the actions of the parents. Get up to date Diddikicks and treat these children with the respect and care that they deserve because I truly think that currently they are being discriminated against and am going to pursue this further.

1. oktober 2024
Uopfordret anmeldelse
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Besvarelse fra diddikicks.co.uk

Dear Nicola,

Thank you for your feedback. We’re glad to hear that your grandson enjoys his sessions at Diddikicks and that the coaches have made a positive impact. We understand that the reward system is an exciting part of the experience for many children, and we regret that you’ve had a negative experience with it.

We strive to be transparent regarding the sticker chart system. The instructions for how to collect and place stickers on the chart are clearly outlined in several places, including our terms and conditions on the chart itself, our website, and in regular email communications. In fact, since you started with us, we have sent 10 emails just referencing this, to the email address registered to your account. We also promote this system weekly across our social media platforms to ensure all parents and guardians are well-informed.

It appears that despite our efforts to provide clear guidance, the chart has not been used, and the stickers were not transferred onto it. While we appreciate the emotional value these stickers hold, especially for children, the reward system is based on consistent participation, both in sessions and in the collection process. We believe this helps children learn about achievement and progress, as well as the responsibility of completing a task. Over 27% of children who attend have earned their reward by collecting and placing their stickers on their chart each week. To go against this system would diminish their achievements and undermine the whole premise of the chart, which teaches children about consistency and progress.

To maintain the integrity of the system and ensure fairness to all participants, we cannot retrospectively provide rewards without proper documentation of collection via the sticker chart. We are in no way discriminating against your grandson or his circumstances however are doing everything we can on our side to promote this and encourage this. Bearing in mind this is a free prize we have chosen to give away.

We are confident that this approach upholds the values of consistency and fairness that are central to this free prize and to the children's learning experience.

Kind Regards,
TeamDiddi

Bedømt til 1 ud af 5 stjerner

Awful guy who runs the bury classes on…

Awful guy who runs the bury classes on a Saturday. Wouldn’t recommend

6. april 2024
Uopfordret anmeldelse
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Besvarelse fra diddikicks.co.uk

Hi Marie,

We don’t seem to have any details for you on our system. We have requested more information so we can look into and verify this review has come from a genuine customer who has attended our classes and further look into this.

Kind Regards,
TeamDiddi

Bedømt til 1 ud af 5 stjerner

Been with Diddikicks over 2 years. Cancelled now as poorly run

Been with Diddikicks over 2 years, first impressions was poor as felt it was run by kids, my son did seem to enjoy going so kept him there. As time went on it was ok for socialising my son around others, a swap round in staff and it dropped off the scale. After afew bad experiences and having to contact management the response was not what expected as was made to feel like we didnt matter. A comment from the Owner/Manager was ive not written a letter since school (very professional). After another issue with my son being let down by not receiving his bday card after we was notified saying he was to get it in next session I notified them again but was left with no apology just rude and argumentative emails. I cancelled my subscription instantly as i wasn’t giving them nomore of my money as we clearly didn’t matter to them. There is another toddler football sessions run in the town so will be jointing them as i would advise others to aswell. Stay clear of Diddikicks

17. december 2023
Uopfordret anmeldelse
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Besvarelse fra diddikicks.co.uk

Hi Scott,

Thank you for bringing your concerns to our attention. Apologies for the delay in replying. We don’t actually have a trust pilot account so have only just come across your review. 



We had several detailed conversations over the phone and via email when you initially raised these issues. To address your points once more:

Issue in September:
* The difficulty arose because the phone number you registered with us for you in our system was incorrect. During our transition to a new system, you did not receive the necessary texts or calls asking for action on your profile to retain your place. However you did recieve all the relevant emails which were chasing this. When we spoke to you on the phone you said Apple Pay didn’t work to set up your new card payment. We asked if you had used any other method of payment to which you said no. You then made no effort to contact us to say this was not working for you. Our standard communication methods are email and text and phone, which have been effective for our customers and at no point did we think it necessary to send a letter as we have never sent letters to any of our customers.

Missed Birthday Card:
* We were informed about the missed birthday card and took immediate action to address it. The administrative staff were not responsible for the oversight and we don’t feel it was fair to take the frustrations of this out on our admin staff who were only trying to help. Our process involves coaches receiving a weekly list of birthdays, which they acknowledge by ticking off upon writing and delivering the card. The coaches were subsequently reminded of their responsibilities after failing to give out the birthday card to your child.

Communication:
* Our emails addressing the birthday card issue and other concerns were intended to provide clear and respectful responses. Despite our efforts to answer and deal with each concern thoroughly, it appears nothing we did was satisfactory for you.

Our admin team had to deal with several verbally abusive phone calls from you about these issues. Including on 1 occasion you reducing a heavily pregnant member of the admin team to tears back in October. The only thing we were trying to do was resolve these issues which is hard to do when you are being shouted at on the phone.

We are sorry that you left on bad terms regarding this but hope your little one is settled nicely in another class. 



Kind Regards, 

TeamDiddi

Bedømt til 1 ud af 5 stjerner

Happy to take your money however…

Happy to take your money however customer service are rude and unhelpful if there are any issues.
Lack of empathy and aggressive wording in communication. 20 years in customer service, never come across such lack of professionalism.

6. september 2023
Uopfordret anmeldelse
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Besvarelse fra diddikicks.co.uk

Hi Laura,

Apologies for the late response to this. We don't have a trust pilot account so this review was not allocated to anyone.

We can't seem to find any details with your name but love to speak to you further about your issues with customer service.

Please email info@diddikicks.co.uk if you would like to speak to us further about this so we can locate your details and discuss.

Thanks,
TeamDiddi

Bedømt til 5 ud af 5 stjerner

Diddikicks for toddlers

We have been attending Diddikicks just shy of a year now and our son absolutely loves it. Coach Liv is amazing at her job, and our little man absolutely loves the interactive activities set out by her. Diddikicks has really helped our sons personal development, whilst learning different body parts and colours in the process. In addition to helping him become well adverse with different football techniques and skills. Coach Liv has done such a great job with our son since he joined, he was able to move up to the next class well ahead of the age group schedule. Keep up the great work. (Warrington).

5. august 2023
Uopfordret anmeldelse
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Besvarelse fra diddikicks.co.uk

Hi Kyle,

Thank you for your lovely review on our classes and in particular about Coach Liv! We have passed this feedback on to her and her manager.

We love to hear stories of Development Beyond Football so thank you for sharing!

Kind Regards,
TeamDiddi

Bedømt til 1 ud af 5 stjerner

After many weeks of taking my toddler…

After many weeks of taking my toddler to this footy class, I have to say Diddicks is simply a money making company and they do not care about developing the kids. In the Rochdale class, the male "coach" (and I use that term very loosely), he came in late most sessions, yawned through the class and looked as though he couldn't care less whether he was there or not. In fact, he looked hungover. And there is no coaching, it is simply get the kids in and then ship in the next lot. And I would say approximately 70% of the session is the same stuff...the main "coach" starts off by saying "I'm really silly and I've forgotten everyone's name everyone tell us your name"...and every toddler has to say their names. Why? It's the same people every class so why repeat their names? It's a way to waste the 40mins. Also, you do the same special skill every session. They're toddlers...they need motivating and variety.
Parents...DO NOT waste your money here...I genuinely mean it.

8. maj 2022
Uopfordret anmeldelse
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Besvarelse fra diddikicks.co.uk

Dear Sean,

Thank you for your feedback. We'd like to clarify that we are not simply a money-making company. In fact, we're proud to be one of the few that regularly gives back to our members. Every year, your child receives a birthday card, they get an award for completing their sticker chart, and we also give four free gifts annually. A company solely focused on profit wouldn’t offer these extras.

Regarding the introduction at the beginning of each session, we take the time to go through everyone's names as we often have new faces joining us for free trials. This takes about 30 seconds, not 40 minutes, and serves as a way to help everyone feel welcome. Our little ones enjoy this part of the class, though we understand your child may not have felt the same.

As for your comments about the coach, this review is from two years ago, and our coaches have since changed. What remains consistent, however, is our genuine care for the children. Every theme and activity is carefully planned to ensure that the children leave having learned something new. We also cap our classes at 14 children to maintain quality, whereas a profit-driven company might overfill the sessions.

We hope this clears up any concerns, and we appreciate your thoughts.

Kind Regards,
TeamDiddi

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