Our boxer Ruby sadly had to have a double enucleation (eye removal) in October/November 2025, caused by an eye disease called lens laxation. We can't express enough how well she was cared for by t... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Why is it whites only reply to good reviews and ignore the bad ones? They was responsible for my daughter losing her very much loved Frenchie simba but after she complained everything has been pu... Se mere
Being referred to a specialist when our dog Bear was in heart failure was so scary! But the team from the onset were helpful, friendly, professional & without doubt they saved our Bear’s life. The ope... Se mere
Virksomheden har svaret
Cancelled and booked elsewhere. 45 minutes after my allocated telephone consultation time, which had been confirmed 20 minutes before call due, I received a call from Jane who explained why the appoin... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
DWR was one of the UK’s first veterinary referral hospitals, and our initial aim still remains; to provide the best possible care and treatment for pets and the highest levels of service to pet owners and referring veterinary practice teams. We are proud to be home to a team of highly qualified colleagues across the widest range of clinical disciplines supported by incredible non-clinical teams.
Kontaktoplysninger
Station Farm, London Road, Newmarket , CB8 0UH, Cambridge, Storbritannien
- 01638572012
- reception@dwr.co.uk
- dickwhitereferrals.com
3,5
Middel
66 anmeldelser
Har besvaret 41 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Compassionate and caring
Compassionate and caring, outstanding service to both pet and owner. We were kept updated at all times with the treatment of our precious pet. Alex spent so much time explaining out precious pet's conditions and medication, and even though our beautiful dog is terminally ill, the care could not have been better.
Highly recommended.
20. juli 2023
Uopfordret anmeldelse
Compassionate and caring
Our dog was referred to Dick White Referrals after suffering seizures. They saw him at 24 hours notice. The facility is a well thought out and pleasant place, plenty of parking. The staff are polite and it is clear that they are invested in - the site is also a veterinary academy and we had two newly qualified vets in attendance as well. The resident neurologist, Alexandra To, could not spend enough time explaining things to us, walking us through the MRI results and reviewing medication needs. Unfortunately, our dog is terminally ill, but we felt that DWR were very compassionate. DWR is part of a larger group, Linnaeus, which probably explains the invoicing problems raised by another reviewer. Our experience was very different - they dealt directly with our insurer and we had only to pay £30 admin fee.
11. juni 2023
Uopfordret anmeldelse
Unfortunately we will be issuing court…
Unfortunately we will be issuing court proceedings against Dick White for in our opinion professional negligence. They couldn’t even get our dogs name correct on his paperwork and then a complete misdiagnosis.
It was then noticed that Dick White Referrals Ltd also send out invoices with a company number or vat number that does not correspond to Dick White Referrals Ltd and such such portray one company but actually use another to demand your money, which is obviously illegal and classified as fraudulent trading. A invoice must include the limited company name, the company number that matches this company name and the vat number. This subsequently has been reported to trading standards and HMRC.
18. februar 2023
Uopfordret anmeldelse
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