Ordered 1000 litres on 19th June paid half credit card (received refund ) and half Debit , Bank being a bit difficult with refund typical banks ,they can see money has gone to D/Fuels ! Used Dice... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Similar issues with Dice, delivery due this week which was cancelled. However in my case they did respond politely by email on Monday (21st) with confirmation of my refund. Dully received in accoun... Se mere
Similar experience to others with oil not delivered and no contact. Very relieved though to notice that I have received a refund on 21st direct to my account. Very sad to see this family run company g... Se mere
I had a standing order of £100 a month paying in to Dice Fuels to build up a reserve for future oil purchases. I tried to check my balance today only to discover that the June and July payments had no... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Family owned & operated Fuel Distribution company, supplying Heating Oil, Gas Oil, & Road DERV. Daily tanker deliveries throughout Kent & East Sussex. We also have a dedicated "Fuel Shop" in Aylesford, Kent. Prepackaged Heating Oil & DERV is offered plus a range of solid fuels, and tank monitoring equipment.
Kontaktoplysninger
Storbritannien
- dicefuels.co.uk
Har besvaret 5 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
email from a J & J Fuels…
I received an email from a J & J Fuels about deliveries. I can only guess this is the same company, as I only used Dice for deliveries, so I guess they may have got my email from their database. Is that even allowed?
Ordered 1000 litres No fuel !!!
Ordered 1000 litres on 19th June paid half credit card (received refund ) and half Debit , Bank being a bit difficult with refund typical banks ,they can see money has gone to D/Fuels !
Used Dice for several years , small family firm ,only wish they would have been upfront , not taken orders or at least refined my money
Yes I’m sure they have gone bust !!
Good warning always pay Credit Card ?!
So angry
I paid for 500 litres in June, no oil, no refund. I discovered in a couple of weeks ago, the website was down and phones direct to voicemail.
I claimed a chargeback from my bank, however they will only refund if the company has gone bust. I have now seen their website is back up. The robbing B******drs are probably taking money with no intention of delivering. No bank will refund if it appears the company is trading- which it looks like they are.
Total scum if this is their game.
Good people
Good people, I ordered and paid for oil in mid July. They gave me an unasked for refund by the end of July. Dice's service has always been exemplary. I hope this is not the end. Thank you.
Thieves
Thieves ! Took my money and never delivered .
No answer to phone or email , they simply disappeared ! I’m reporting it to the police and everyone should too .
Applied for a charge back but still nothing .
Such dishonesty from these people .
Clearly this company has gone bust
Clearly this company has gone bust. I ordered and paid for fuel in June then nothing. They don't answer the phone and I drove to look for their office today and was told they are not there anymore. I paid for my heating oil with a credit card which does give some security and my bank are investigating prior to giving a refund.
Stolen Money
I spoke to the women as my postcode was not listed, she said they would deliver this once but obviously knew they were going bust and took my money anyway!! Such dishonesty, no one goes bust within 2 weeks without really knowing whats coming, so continuing to take peoples money is theft!
AVOID
AVOID! Failed delivery for over a month of fuel and continued to take monthly payments. Owed over £500 and fuel tank now very low.
A disappearing act
Zero stars Avoid! Placed and paid for an order for 1500 L heating oil on 17/07. Not a word since. Website down, all calls go to answerphone. Registered letter sent to registered address returned as no longer at the address, Companies house has them as still active! (How can they be active without a registered address?) CH say as they are registered active they can't help.
I think they've gone bust
Website down. Multiple people reporting fuel not being delivered. Phone goes to answer machine
Ordered oil but no delivery to date
Order placed on 18th June 2025. Was informed delivery would take place by 2nd July. This did not happen. Contacted Dice Fuels by telephone about 2 weeks ago and was told that I will hear from them again one day before delivery. All gone quiet and phone calls go straight to voicemail.
WEBSITE GONE WHERE ARE THEY
WEBSITE GONE ONLY ANSWER PHONE 6 WEEKS NO OIL DELIVRY LOOKS LIKE THEY HAVE GONE BUST BUT TOOK MY MONEY
Have used Dice Fuels before and they…
Have used Dice Fuels before and they have been brilliant but our last order in June still hasn’t arrIved. Payment was taken and they have gone quiet, not answering the phone or emails. Getting really concerned now.
Similar refund received.experience to others with oil…
Similar experience to others with oil not delivered and no contact. Very relieved though to notice that I have received a refund on 21st direct to my account. Very sad to see this family run company go under after using them for years. I hope others will receive their money back as well.
Insolvent?
I had a standing order of £100 a month paying in to Dice Fuels to build up a reserve for future oil purchases. I tried to check my balance today only to discover that the June and July payments had not been taken. I tried phoning and contacting Dice on their website, but it seems they are no longer trading? Suggestions that they may have filed for bankruptcy? Either way, I am at least £200 out of pocket. They were an excellent company, so it's sad if this is true. I am not holding out much hope of recovering my money. 😞
Similar issues with Dice
Similar issues with Dice, delivery due this week which was cancelled. However in my case they did respond politely by email on Monday (21st) with confirmation of my refund. Dully received in account this morning.
Maidstone premises…
Visited depot near Maidstone premises all shut up and empty 3 oil delivery tankers in and outside
Note on door says closed until further notice.
Obviously not trading probably going bankrupt
Company gone bust?
Similar to other recent reviews. Money taken mid June delivery delayed and now website gone and answerphone only available means of contact.
No oil, no communication and no refund!!
Run!
Run! Don’t use this company! Ordered oil on 16th June no delivery to date! Had my money for over a month! Not answering email or phone - steer clear
Beware
Ordered in May, no delivery. Then cancelled, promised refund and now nothing. Suspect they have gone bust. No answer on phones.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








