designerglasses.co.uk Anmeldelser 

Ordered my 2 pairs of glasses on the 05/05/2024. On the 7th i had a second email saying my order will be 5-10 days. Since then nothing, no more comms

I have been charged but still no glasses. I have emailed and left message for call back but no one returning my call or replying to emails. Poor experience
Not recommend and i am stuck with no goods received and payment has been taken. Finally got a call back and have cancelled the order . Thanks

I found a specific pair of sunglasses that I wanted to purchase. Some websites I came across were charging a lot for them, others dubiously low prices. I came across designergalsses.co.uk who offered a fair price and I decided to buy from them. There was a slightly delay sourcing the glasses (they were not in stock and had to be ordered from their supplier) but I was kept up-to-date on the order progress and tracking via email. The glasses arrived in perfect condition and exactly as expected around 7-10 days after ordering, which was fine by me. Thanks very much and I'll certainly use your site again.

Very good and quick service always kept In formed

Very happy with the service I received from before I even ordered right the way through to receiving my order. Prices very good. Shout out to Nicky who was super helpful, efficient and gave me great Customer Service. Have already recommended to family and friends.

I ordered two pair of glasses but only got one pair. I have paid for two and now they wont respond to my emails. They dont answer calls either. I have tried to contact them for a week now every day but no response at all… I guess I will need to contact authorities or something to get my money back.

Dont buy from this site!

UPDATE: Even more frustrating. The company has now reached out to me in a reply on this review. This is not a platform where I as a customer can respond to any messages from a company. So if you are serious in resolving this matter, contact me via email instead.

My order number is: crm:0001427

International buyer here. I was very pleased to be able to find the specific model of glasses I wanted that was out of stock at a lot of places. Good communication and customer service from when I enquired about stock availability till my order was dispatched and delivered in good time. Highly recommended.

Outstanding service from Nicky! She was incredibly attentive, knowledgeable, and went above and beyond to resolve my issue promptly. Her professionalism and friendly demeanor made the whole experience pleasant. Highly recommended!"

I also love the glasses :)

Thanks
Lino

A+ service from start to finish. Ordered my first ever pair of glasses and was helped by Nicky via telephone throughout. Prescription, transitions, designer frames … half the cost of the high street retailers, and better customer service too. I cant recommend these guys highly enough. Thank you

Excellent Service, Excellent Items. Fully Recommended

I had 2 pairs of glasses reglazed & the whole experience was seamless!
Great communication, exceptional glasses, would highly recommend 👌

Quick delivery, super quick replies and my glasses are perfect. I love them!

Good communication but be aware: there is a £10 admin fee per returned item! To be honest it is clearly stated on returns and refund information but I still think it’s unnecessary in this day and age. Especially if you run an online glasses business where people cannot try the glasses! On top of that they didn’t refunded initially the postage cost on top of the admin fee, but I admit they did refunded the cost straight away when I requested to. I guess if you’re sure you want their product would be ok, but check terms and conditions before you buy as there are other retailers with better/ cheaper service…

They had great customer service and I was kept abreast of the order status and timing. I am based in the US and was nervous about buying from abroad but found them to be very helpful and straight forward. would buy from them again.

A very satisfactory service. My frames were a non stocked item but were delivered within 14 days. Good communication and competitive price.
I'd happily buy again.

I placed two orders on the same day, one with designerglasses.co.uk and the other with a separate online glasses' retailer.

Let me just start by saying Nicky is an absolute asset to this company! She is a true gem. Her customer services skills are second to none.

The communication I received from order to despatch to return (I made an error in my order) to subsequent replacement was top notch.

This is an easy 5 stars from me. I'll definitely buy from them again. I absolutely LOVE my glasses!

Thanks Nicky and team.

Ordered 2 pairs of glasses. First pair got delivered on time second pair never arrived, there excuse was they couldn’t get through to the supplier. The were as awkward as possible, I sent emails and left answer machine messages as it was impossible to get through to speak to somebody on the phone. I got PayPal to step in to help but now they are just being spiteful and letting the time run out as long as possible. They can resolve the issue any time they want by just communicating with PayPal. I wouldn’t recommend designer glasses to anyone. I’m sure they will try to justify what they have done but buyer beware.. AVOID

Great service. Absolutely thrilled with my new Prada prescription glasses. Would definitely recommend. Great price too.

I was a little bit sceptical and hesitant when I was about to place my order, however I have to say that I am so very pleased with the service. I have ordered two pairs of glasses to compare sizes. The other pair was sent back for a refund. Was in contact with Nicky who has been so helpful and very quick with her replies. Thank you so much for your assistance.The refund was issued the same day the glasses had arrived. Amazing service and I love my new frames.
A very pleased and happy customer here. Will definitely use this company again in the future and highly recommend it to others. Thank you.

I have tried to contact customer service regarding my order 3 times via email , voicemail and also fb messenger with no response whatsoever 😡

First class service although my glasses were not in stock I was kept updated every step of the way … opened the box 10 mins ago over the moon with the quality… saved ££££££ on my Tom Ford frames … would recommend to all .. special thanks to Nicky