Dermatica Anmeldelser 1.622

TrustScore 4 ud af 5

4,1

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Well I have tried many things in my life time and although my problem has not been to severe it is still something that drives me crazy and around my nose area I have had this nonstop problem that jus... Se mere

Bedømt til 5 ud af 5 stjerner

Dermatica has genuinely changed my life. I’ve waited until now to review, as described to me on my journey things don’t happen over night. I started my Dermatica journey 6 months ago. I can’t believe... Se mere

Bedømt til 5 ud af 5 stjerner

I love the quality of the tretinoin formula. I switched from Amazon pharmacy because I felt their tretinoin wasn't doing anything for me. I'm so glad I switched because Dermatica's formula works so we... Se mere

Bedømt til 1 ud af 5 stjerner

Terrible customer service. Unresponsive doctors. They also do not give you a heads up before shipping your order so you have no availability to make changes before it’s shipped. You’re better off or... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Hudplejeklinik
  2. Hudlæge

Oplysningerne kommer fra forskellige eksterne kilder

Expert dermatologists offering clinically proven prescription medicines to combat acne and fight ageing with next day delivery.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

I have no experience at this time the…

I have no experience at this time the treatments I'm receiving have done virtually nothing, I didn't expect a miracle but I have no improvements at all.
I have emailed in the past about possible other products this company offers and had zero response. Basically I recieve the same product each month nothing else.

2. november 2023
Dermatica-logo

Besvarelse fra Dermatica

Hello Mark, 

Thank you for taking the time to leave us a review. We’re sorry to hear that your experience with Dermatica hasn’t been a positive one, we would like to offer you further support with this. 

For your treatment, it's important to note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.

We're sorry to hear that you've not received responses to emails, from our side it appears all emails have been responded to so we’d like to look into why you’ve not had a reply, we have reached out to you in order to investigate further.

We are looking forward to speaking with you soon. 

The Dermatica Team

Bedømt til 5 ud af 5 stjerner

10/10 for Rosacea

I have been battling rosacea for a few years now. I’ve tried everything from drugstore to high end products, watched countless videos from dermatologists in YouTube and had little success. I feel like Dermatica has given me such peace with my skin. The initial evaluation was thorough. I now have a simple routine that doesn’t take ages and am finally seeing improvement. I’d absolutely recommend their service and products.

23. januar 2024
Bedømt til 1 ud af 5 stjerner

I been trying to cancel my subscription…

I been trying to cancel my subscription for the longest but y'all want to email me and ask me how is it going y'all need to do your job and cancel that subscription.

7. marts 2024
Dermatica-logo

Besvarelse fra Dermatica

Hi Shaquida, 

Thank you for taking the time to leave us a review.

We’re sorry to hear that you're struggling to cancel your subscription with us. We haven't been able to find a cancellation request, however we'd be happy to help get this sorted for you. 

A member of our team has reached out for more information so we can investigate.

Take care,
The Team at Dermatica

Bedømt til 3 ud af 5 stjerner

The product I received isn’t working…

The product I received isn’t working for me. The Melasma hasn’t improved at all and so I’ll discontinue the product. Retin a with Azeliac acid doesn’t my situation.

6. marts 2024
Dermatica-logo

Besvarelse fra Dermatica

Hi Dorena,

Thank you for taking the time to share insights of your experience so far. 

As we understand that you are not seeing progress yet with your treatment, our dermatology team would like to review this for you to offer you further support. A member of our Customer Care team has reached out to support you further with this. We would like to ask that you review this at your convenience.

We are always here to help!
The Dermatica Team

Bedømt til 5 ud af 5 stjerner

Wonderful experience

I’ve really been enjoying my personalized formula (Tretinoin .025% & Hydroquinone 4% cream). I’ve noticed my sun spots hve started to fade. Dermatica also has such wonderful customer service! I was experiencing some dryness with my first formula and they quickly made an adjustment without any hassle.

29. september 2023
Bedømt til 5 ud af 5 stjerner

Great customer service

Dermatica has the best customer service. I’ve called a couple of times & phone agents have been very helpful in answering my questions & getting me connected with dermatologists.

9. april 2023
Bedømt til 5 ud af 5 stjerner

Dermatica is fantastic

Dermatica is fantastic! I love that I'm under the care of board certified dermatologists. The treatment is reasonably priced and effective. Customer service is top notch, they always respond quickly and are very helpful. I love seeing the results, I would highly recommend them!

2. september 2023
Bedømt til 4 ud af 5 stjerner

I feel there is a miscommunication with…

I feel there is a miscommunication with the shipping department and customer service. I was asked whether I was happy with .025 tret and 8 percent azelaic acid. Before I had a chance to answer to customer service within like an hour my new prescription was shipped. It was a higher dose and I would have preferred to wait a bit before increasing the dose. I decided to give the new prescription a try. Depending on what happens I will contact customer service. I tried to change the presciption but it had already shipped. I think customer service and the shipping department need to work together.

29. januar 2024
Bedømt til 5 ud af 5 stjerner

I've been using dermatica for about a…

I've been using dermatica for about a year now. I absolutely love my results with the tret and their serum and moisturizer. Recently I asked for them to increase the tret a bit which they did and I was looking forward to the increase. The end of January the order was shipped and on the 18th it was "delivered". When I went to my mailbox about an hour after, no package. I filed a missing package report with USPS but as usual got zero justice from them. They claim it showed delivered and that's that even if she put it the wrong mailbox they didn't care. I was so upset because I live on an extremely fixed income and couldn't afford to spend another $60 for a replacement 2 month supply. So I messaged Dermatica and explained the situation thinking it was a long shot but boy was I wrong. They immediately shipped out a 2 month replacement and I received it within the week. I cannot tell you how wonderful customer service was about this because in all honesty, they could've said there was nothing they could do. They didn't. I will tell you that I'm now a customer for life. As long as I'm using tret and skin care, I will only buy it from dermatica. I couldn't thank them enough for being such a great company. Turns out someone was stealing packages out of our mailboxes as my neighbor was also hit but decided they were going to catch the thieves and put up an infrared camera. Thank you Dermatica❣️

5. august 2023
Bedømt til 5 ud af 5 stjerner

This product is amazing

This product is amazing. it has completely rid my skin of cystic acne - I don't get any more "monthly" flare ups. My skin looks even-toned and smooth again. I'm very, very happy. It took 3ish months before everything started to work, so be patient - it's worth the wait.

25. august 2023
Bedømt til 3 ud af 5 stjerner

No improvement Actually customer service is great

Actually customer service is great. It’s been 3 months but I have not seen any changes on my skin. Last time I mentioned and I was informed that this delivery will have hydroquinone which will help to get rid of dark spots / pigmentation.
Hoping that helps.

11. december 2023
Dermatica-logo

Besvarelse fra Dermatica

Hi Neeru.

Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!

Please be advised that every treatment should be used for at least 6-8 weeks in order to give the medicines the chance to take effect. Your treatment progress is monitored by our dermatology team every 12 weeks to assess progress and determine the next steps. 

With Melasma this can sometimes take a little longer to see significant results, patience and persistence here are key.

Please note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.

Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcaus

Take care,
The Team at Dermatica

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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