Dents Anmeldelser 

Great service. Attentive.

Thank you.

I recently purchased a pair of leather gloves from Dents assuming they would be British made. Inside the gloves the label said made in China. I wrote to Dents explaining the reason for my disappointment and stating that I found their marketing to be misleading. The gloves were expensive despite being manufactured in China. I would never purchase leather goods from China given their reputation for cruelty to animals, in particular dogs. Dents response refused to acknowledge that the information provided on their website does not state that all items not in the Heritage range are manufactured outside of the UK in places like China. This does not provide full information to its prospective customers.

Good gloves. But their website forces you to use a difference currency if you ship outside the UK, and in doing so secretly adds 10% extra cost to all products (plus the extra shipping costs). Unacceptable. You cannot choose to use the original GBP (the normal currency of the store) -- they just force the different currency (like EUR) and add hidden 10% price increase hoping buyers won't notice. 10%! No thanks.

Ordered a new pair of gloves from Dents and they arrived in a reasonable amount of time. However, despite me following their sizing guide during their order the gloves turned out to be way too large for my hand. I tried to make it work and wore them for like 10 to 15 minutes to see if I could get used to them but to no avail, decided to return them and order the smaller size.

To my incredible shock I was told I could not return them because the gloves were visibly worn. So according to customer support themselves they are selling a product that get wrecked with 10 minutes usage.

Would recommend that you stay away from them unless you can visit a physical location and try what you wish to purchase - even then, think if these business practices is what you want to support.

EDIT (December 6th): I have raised my review to 3 stars as the issue has been resolved by Dents. The gloves themselves are great but sadly I cannot give a rating that reflects that fully since if you have any issue you cannot rely on normal customer service.

I have small hands and always struggle to find women’s gloves that fit. I contacted Dents for help with finding a pair of leather gloves, as the ones I bought were too long. Within an hour, they responded with recommendations. The return process was very easy too. I do wish Dents offered an exchange option, but aside from that, their leather gloves are of excellent quality.

I recently purchased a pair of Women's Touchscreen Mid-Arm Thermal Gloves and I'm incredibly impressed. Not only do they keep my hands toasty warm in chilly weather, but the touchscreen functionality is seamless. I love being able to use my phone without having to take my gloves off. The quality is excellent, and I'm so happy with my purchase that I'd definitely consider buying them in different colors.

Diabolical service - which online company in this day & age only operate 9-5 Monday / Friday? I specifically requested next day delivery for an additional fee, only to discover DHL do not deliver weekends. Why not use Royal Mail or any other courier who delivers 7 days week? When I emailed Dents to ask why I had to wait until Monday I received an Auto email saying their office hours were 9-5pm, despite the fact it was 4pm. I subsequently spoke to someone on the phone who was not sympathetic and suggested I send them back for a full refund if I was not happy. The fact that the item is missing for a special occasion is upsetting & mind boggling. I recommend using Amazon or any other online retailer who delivers next day & offers you a choice of couriers. At their prices they should send all items next day as standard.

Quality of products is outstanding and if anything isn't the customer service is swift and efficient in solving the issue, including reimbursement if needed.

Friendly and helpful staff answered my questions which resulted in my placing an order. Received quickly and am very happy with appearance and quality of Men's Handsewn Three-Point Cashmere-Lined Deerskin Leather Gloves with Cashmere Cuffs. Lovely experience dealing with traditional British company.

Ordered a couple of pair of gloves before Christmas and one of the gift boxes didn't arrive.

Wasn't thrilled and just sending out another box wasn't suitable for my situation.

It did take some doing and I had to very clearly express my dissatisfaction and raise a complaint but have to credit Dents as they did go above and beyond to resolve this.

I returned my original purchases and all costs were refunded. I was also offered a discount code, which I used to treat myself to a pair of fur lined leather gloves.

The gloves were outstanding (and came with the gift box this time!) and I was very happy to leave a 5 star review after the effort made to resolve my complaint.

I ordered a pair of Dents' fine quality gloves on a Friday afternoon, and was advised when they were going to arrive (next-day delivery). Unfortunately, the DPD delivery driver could not deliver them on time as he 'didn't have enough information', although my full, correct address was indeed on the packaging. As Dents are not open on weekends, I was not able to complain. However, the gloves arrived early on the Monday morning (very nicely packaged). Nobody else makes gloves of this quality. I cannot recommend this firm enough.

Recently purchased a pair of Windsor leather gloves from dents, they are of a very exceptional quality , although expensive they will stand the test of time and will keep my hands warm and look stunning for years to come, if your looking for a pair of leather gloves I urge you to try dents you won’t be disappointed

I have had to edit my review to 1 star because i just returned a pair of gloves and was expecting a £3 deduction for the restocking fee but they have taken £8.95!!! I can’t believe this, what a bunch of cheats. I will be submitting a formal complaint.

The belt looks great, it's a nice colour and has a sturdy buckle. The sturdiness is not reflected in the belt itself. Within 8 weeks of daily use, the belt itself began to split. It's not a cheap product, so you're better off getting one that lasts longer.

I purchased dents gloves through Mr Porter and they arrived with a missing stitch. Mr Porter said it was wear and tear (hadn't been used) and refused to help. Dents sent gloves to me immediately when they heard. No questions. Have already bought from them again and they have earned a repeat customer.

Please avoid this company!
I made an order via Dutch web site of Dents. Paid VAT and expensive DHL delivery. Two weeks later I got a bill of 1/3 of my order to paid to DHL because of “extra tax & import duties”. Amount did not correspond to my order, so I thought it was a fishing message. After two more weeks DHL sent “my case” to incasso bureau.
It was no precaution on Dents web site that I have to pay extra!
Moreover the gloves I ordered are already torn after a month of wear and I am not able to send them back.

Currently waiting on a pair of gloves ordered 23 January 2023. I understand the delivery times on the website however I have received no delivery updates at all. I cannot believe I was charged £5.95 shipping cost and cannot even locate and information in regards to delivery. I wish I had read the reviews on trust pilot prior to ordering.

I ordered a pair of gloves and paid 8£ for next day delivery, they sent the order on time but DHL did not deliver on time. they went to the wrong address without trying to call me they just put attempted delivery. I had waited for them all day so I wrote an email to dents to complain and they did reply very quickly, they refunded my delivery cost and got DHL to deliver me the next day so I appreciate the customer service. The gloves are also very good quality, well made so I am very happy with the product too!

I ordered a pair of gloves for my son on December 6, I never received my order. Customer service does not respond to my emails. I feel cheated by this site.

Ordered a pair of Wool Lined Quilted Gloves. Ordering process was way and communication/tracking information very good - delivery made within the anticipated time.

The gloves are gorgeous; made from a stretchy leather and very warm.

Highly recommended.