Absolutely shocking disregard towards customers. 3 weeks now, no delivery, no contact, emails and messages go unanswered. 'tracking' link doesn't work. Will be raising dispute via credit card. Clearl... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had an extremely informative call with Jamie/ what a legend!, the initial call was regarding an order, which was sorted there and then. He then took the time to talk about hair and scalp care and ans... Se mere
Virksomheden har svaret
I’ve been using Dense for 5 months, and I’m starting to notice real changes. I’m on the topical Finasteride and Minoxidil 10% spray along with their hair vitamins, and my hair is definitely thicker an... Se mere
Virksomheden har svaret
My husband and myself have only been on DENSE vitamins for 2 months and already we have noticed a difference in the thickness of our hair, will definitely continue to take the vitamins that taste re... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At Dense, we’re committed to offering effective, scientifically backed hair loss solutions, focusing on safety, transparency, and real results. Unlike traditional treatments that rely on pills or invasive procedures, Dense takes a different approach. We specialise in topical treatments designed to target hair loss at the root—directly on the scalp. We understand the concerns about side effects from oral medications, which is why we’ve developed pill-free formulas that activate the hair growth cycle and block DHT—the hormone responsible for hair thinning. Our formulations are pharmaceutical-grade, ensuring maximum effectiveness while minimising unwanted side effects. This makes Dense a safer alternative to many conventional options on the market. Our results speak for themselves: up to 90% of our users report increased hair density within 90 days. We use only the highest quality ingredients, ensuring you receive a safe, effective solution you can trust. At Dense, we offer a world-first range of styling treatments: 2-1 Shampoo and Conditioner – Cleanses deeply while protecting hair from further damage, boosting hair strength, and promoting scalp health to aid regrowth. Active Densifying Salt Spray – Adds texture and natural volume to thinning hair, giving you a fuller, thicker appearance while nourishing the scalp. Active Densifying Styling Paste – A flexible, matte-finish paste designed to add structure and hold without weighing hair down, helping you style with confidence. Hair Growth Vitamins – Packed with 14 essential vitamins and minerals like biotin, zinc and saw palmetto to support overall hair health, these vitamins work from within to enhance the effects of our topical treatments. At Dense, we put our customers first, offering personalised advice and a tailored approach to hair care. Our dedication to safety, efficacy, and transparency sets us apart, making Dense the trusted choice for those seeking reliable, effective hair loss solutions. Join the many customers who have placed their trust in Dense for their hair restoration journey. Experience the difference with safe, proven treatments that deliver real results—without the worry.
Kontaktoplysninger
Storbritannien
- help@densehairexperts.com
- densehairexperts.com
4,0
God
188 anmeldelser
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I have been blown away by my results!!!
I have been blown away by my results in 4 months, really happy, I’ve used the 2 in 1 spray twice a day, shampoo twice a day, taken the dht blocker sweet every day also and then I have used the derma roller twice a week which I was told to do at the start,
My hair is a lot healthier, it’s thicker, and the areas where I had gone thinner and bold they are grown back, I’ve taken photos every month to show my progress and the difference from the first photo to the present day is a massive change,
I was very sceptical like most people are, but I’ve never missed a day with my spray or shampoo or doing the derma roller and it’s worked for me so far, really recommend this company, I had never done anything like this before but now I have more confidence with my hair and the compliments I am getting from people telling me I haven’t aged or I look younger etc is happening all the time
Thank you Dense and I look forward to seeing what I results will be after 6 9 and 12 months
11. april 2025
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Wow — this gave the whole team goosebumps. Thank you so much for sharing your journey so openly!
The discipline you’ve shown with your 2-in-1 spray, shampoo, DHT Blocker Sweet, and derma rolling is exactly why you’re getting these game-changing results. This isn’t just about hair — it’s about confidence, identity, and getting back that feeling of control. And we’re honoured to be a part of that with you.
Hearing you say “I look younger” and “I’ve got my confidence back” is exactly why DENSE exists. You’ve proven what’s possible with consistency and the right support — and we can’t wait to see your 6, 9, and 12-month transformations.
Massive congrats — and keep those progress photos coming. You’re just getting started 🚀
— Team DENSE
Misleading advertising
I paid full price and they sent me some cheap bottle which doesn’t match the product bottle advertised on the website. The spray nozzle stopped working so I had to buy an empty spray bottle which is not a big deal - but when you charging me £117 for three bottles of formula, Please deliver your yellow square bottles advertised on the site. There are other brands who are slightly cheaper with better service. Anyways, I wanted to wait and see the results after three months before writing my whole experience with Dense. The formula is okay and I can see some tiny small new growths after three months. But not sure I would buy from them again after the bottle issues.
30. november 2024
Besvarelse fra DENSE - Hair Experts
Hi Niz,
Thank you for your feedback and we apologise for the inconvenience. We experienced a shipment delay with our regular yellow square bottles, so to ensure you received your treatment on time we temporarily used alternative bottles. We are sorry this impacted your experience.
As a few more months have now passed since you left this review, we hope you have been able to see the positive results expected from your treatment, and that this has helped soften the frustration from the packaging issue.
Best regards,
Dense Hair Experts Team
Fake
Please don't waste your money on these products. The only way to regain lost hair is via a transplant. Once the hair follicle is gone, it's gone.
Ask yourself this - if this stuff really worked, then why doesn't everyone use it? It would be groundbreaking and plastered everywhere. Instead, it's via advertising.
Come on people. Don't disrespect yourselves.
25. marts 2025
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Hi Ben,
We have checked our system and you have never been a customer of ours, yet you are leaving a review that could discourage people from trying something that might help them regain their confidence.
All of our prescription treatments are backed by science, using active ingredients with over 30 years of clinical data and proven results. These ingredients are prescribed by doctors worldwide, and the evidence supporting them is widely available if you take the time to research it.
Best regards,
Dense Hair Experts Team
3months in and no signs of regrowth.
3months in and no signs of any improvements. I never received the guarantee email and I’ve enquired if I can activate guarantee at this stage before I waste any more money and the answer from their agent was no. Brand new customers only. So all the marketing about the ‘guys’ believing in the product and looking after their customers isn’t true.
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Hi David,
Sorry to hear about your experience. Three months is still very early in the process, and most people start to see visible results after around six months of consistent treatment.
Regarding the money-back guarantee, the terms and conditions are clearly stated on our website. To be eligible, photos must be submitted before starting treatment and then every month so we can review your progress. As we did not receive any submissions from you, you are unfortunately ineligible for the guarantee.
Our pharmacist also tried to contact you to discuss your options, but we never received a response. If you’re still open to continuing the journey we’d love to discuss this with you.
Best regards,
Dense Hair Experts Team
Great product
Have been using this product for around 11 months now and couldn't be more pleased. My hair was thinning at the front and one area on the crown. I have used the full treatment (shampoo, spray and vitamins) and have been impressed. The thin patch on top has gone and I now have a full and growing fringe. Great product and the team are always really helpful
16. februar 2025
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Paul — what a win! 11 months of consistency and dedication, and it’s paid off beautifully 👏
We’re buzzing to hear that your crown’s filled in and that your fringe is back in full force. The combo of the spray, shampoo, and vitamins is designed to hit hair loss from every angle — from blocking DHT, to strengthening follicles, to boosting scalp health — and you’ve absolutely nailed the routine.
Big respect for the kind words about the team too. We’re here for every step of the journey — because it’s never just about hair, it’s about confidence.
Here’s to even more growth in the months ahead 🔁🌱
If you want your hair to grow back, use this!
After using for around a year the results have been amazing. Specifically used the medicated topical spray and it has been by far the most successful option I have used (this is with using topical sprays for circa 4 years on and off). I couldn’t recommend more!
7. februar 2025
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Joe — what a result 🙌
Hearing that our medicated topical spray has outperformed four years of other treatments is exactly why we do what we do. The fact that you stuck with it consistently over the past year says a lot — and your results speak even louder.
We’re thrilled to be your go-to now. Thanks for the trust, the recommendation, and for backing the power of personalised treatment.
Here’s to even more growth ahead 💪
Remember, if you ever get a plateau, we can continue to tailor your treatments to make sure you see success long term.
WOW…
I’ve been using Dense products since mid October 2024 and can honestly say it’s the best decision I made. I used to have a quiff a few years ago and before dense my hair was receding dry and couldn’t do much with it - now I’m growing it again and can style my hair the way I used to with confidence! I use the shampoo and conditioner sea salt spray and I use the roller then apply the treatment spray, I can safely say the trip to turkey won’t be happening anytime soon pun intended but my hair is as Dense as it’s ever been
23. januar 2025
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
This has put a big smile on our faces. From a dry, receding quiff to full-on hair power and no need for a Turkey trip? That’s the kind of transformation we live for.
You’ve nailed the routine — shampoo, conditioner, salt spray, roller, treatment spray — it’s the full DENSE protocol, and clearly your hair’s loving it. Styling your hair again with confidence is more than a win — it’s a full comeback.
Thanks for trusting us with your journey. Here’s to keeping that quiff DENSE and proud 💪✌️
I can’t thank Dense enough
I can’t thank Dense enough! They have totally transformed my fiancés confidence in his hair. He has been using the products now for about 3 months now and he cannot say anything but brilliance on the products. Friends, including barbers are commenting on how good and how much better his hair is looking and he always recommends your products to others. He has the prescription minoxidil, the shampoo and conditioner and the salt spray. DENSE you are amazing! Thank you! X
23. januar 2025
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Elizabeth — this honestly means so much 💛
We’re over the moon to hear how much of a difference DENSE has made to your fiancé’s confidence — and to know it’s noticeable to friends and barbers? That’s the ultimate seal of approval!
He’s clearly been all-in with his routine — prescription minoxidil, shampoo, conditioner, salt spray — and it’s paying off beautifully. Confidence like that is contagious, and we’re honoured to have played a part in it.
Thank you both for the kind words, the support, and the love. You’re part of the DENSE family now — and we’re cheering him on for even more growth ahead 💪✨
Genuinely it works....
At first I was very apprehensive to use the product, after careful research I came across Dense Hair experts, the customer service was exceptional and answered all my questions. I have a sensitive scalp so the bespoke product was designed specifically for my needs. Minimum hassle with the spray but exceptional results just 3 months in. I am so happy with the product and will continue to use for the foreseeable.
7. januar 2025
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Hi Sunny,
Thank you for sharing your experience. It is great to hear that our customer service team were able to answer all your questions and that the bespoke formulation for your sensitive scalp has worked so well. Knowing you are already seeing exceptional results just three months in is fantastic, and it is even better that the spray has been easy to use without causing any hassle.
We are so pleased you are happy with the progress so far and that you plan to continue your treatment for the foreseeable future.
Best regards,
Dense Hair Experts Team
Rubbish product - customer service but I’ve used…
Dedicated customer service. Care about their clients and want the very best for them.
4. januar 2025
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Hi,
Thank you for your kind words. We are really glad to hear you feel our customer service is dedicated and that we genuinely care about our clients. Wanting the very best for everyone we work with is at the heart of what we do, so it means a lot to know that comes across.
Best regards,
Dense Hair Experts Team
From Bad Transplant to a happy chappie.
Two years ago, I had a hair transplant that went horribly wrong—think less "hair goals" and more "why did I do this?" I was left feeling pretty hopeless about finding a solution, and I’d pretty much written off all hair growth products as a waste of time and money. But after a ton of research on brands, products, and ingredients, I decided to take a leap with Dense Hair Experts Essential Plan—and I’m so glad I did!
This product has been a total lifesaver. My hair growth has improved dramatically, and along with it, so has my confidence. It’s been a long time since I felt this good about my hair. Honestly, I never leave reviews for anything, but this one earned it. If you’re on the fence like I was, don’t hesitate. Buy with confidence—you won’t regret it. Dense Hair Experts, you’ve won me over completely!
4. december 2024
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Hi Mark,
Thank you for sharing your story in such detail. We are so glad you decided to give Dense a chance after your difficult transplant experience and that it has made such a positive difference for you. Hearing that your hair growth and confidence have both improved dramatically means a lot to us.
It is especially rewarding to know we have earned your trust and that you felt compelled to leave a review when you do not usually write them. That is the highest compliment we could receive.
We really appreciate your recommendation and are thrilled that you now feel confident telling others to buy with peace of mind. We are here to support you as you continue your journey and look forward to helping you maintain those results for the long term.
Best regards,
Dense Hair Experts Team
Two months in and my hair feels…
Two months in and my hair feels noticeably thicker. I like how it looks and even like running my hand through it (which I used to hate because of the feeling thinning hair).
I bought a 3 month supply and definitely will be ordering more. Encourage by the results so far and keen to know how it is after further use.
1. oktober 2024
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Hi Aftab,
Thank you for your feedback. It is great to hear that just two months in you are already noticing thicker hair and feeling more confident running your hand through it. Seeing and feeling these early improvements is a strong sign that your treatment is on the right track.
We are pleased to know you are happy with how your hair looks and that you are planning to continue after your 3-month supply. Consistency over the coming months will give your follicles the best chance to keep improving, and we look forward to you seeing even more progress with further use.
Best regards,
Dense Hair Experts Team
I’m extremely frustrated with the lack…
I’m extremely frustrated with the lack of response to my emails. All I want is my money back. I placed an order, but the prescription form wasn’t sent until I chased it up. I promptly filled it out and submitted it, but since then, I’ve heard nothing.
I’ve emailed three times requesting a refund and order cancellation, but there’s been no acknowledgment or update. This level of service is terrible—what is going on?
22. november 2024
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Hi James,
We are so sorry that you have had this experience and we want to make it right for you. We are currently investigating what happened and checking if there was an error in the system at the time your order and prescription form were processed.
We would like to send you a complimentary gift as an apology while we resolve this. Please contact us at help@densehairexperts.com so we can arrange both your refund and the gift for you.
Best regards,
Dense Hair Experts Team
An AI bot is essentially all they have…
An AI bot is essentially all they have for customer service. Product is average when you actually look at the ingredient profile. 2nd order was around 2/3 weeks late.
1. november 2024
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Hi Matthew,
The AI bot is simply the first responder if you contact us outside of working hours or if the issue is something that can be quickly resolved. One of our team members always follows up to complete any requests or address any issues.
Sorry to hear you were not impressed with the ingredients in your specific treatment. We can adjust these over time and have access to a wider range of active ingredients than any other provider, which allows us to make your formulation more bespoke if you ever wish to try something different.
Please feel free to contact us if you would like to discuss alternative ingredients or a more customised treatment plan.
Best regards,
Dense Hair Experts Team
There is a lack of communication
There is a lack of communication. A lot of misunderstanding. Not a clear tailored treatment process.
14. november 2024
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Hi Francesco,
Sorry to hear you feel that way. We always aim to keep communication clear and ensure every customer receives a fully tailored treatment process. Your prescription is based on the answers you provide in your medical form, and we can adjust your formulation over time as your needs or preferences change.
If there has been any misunderstanding, we would like to resolve it for you. Please contact us at help@densehairexperts.com so we can review your treatment history, clarify the process, and make sure you have a clear plan going forward that is suited to your specific situation.
Best regards,
Dense Hair Experts Team
I ordered back in October and still…
I ordered back in October and still haven’t received anything. Transpires this was due to issues in the pharmacy. Called guys at Dense who apologised and reassured me that they would get my order expedited without delay and delivered on their word.
Thanks Guys!
10. november 2024
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Thank you for your feedback, and I’m really sorry to hear about the frustration with your order. At Dense, we prioritise a thorough consultation to ensure every customer receives the right, personalised treatment plan—this includes filling out a medical questionnaire after purchase. This step is essential for our medical team to customise the formulation that's best suited to your specific needs.
If the consultation form wasn’t completed, our team wouldn’t have been able to move forward with processing your order, as it directly affects the product's formulation and ensures its safety and effectiveness for you. Could you please check if the form was filled out? If not, completing it will allow us to dispatch your order as quickly as possible.
In the meantime, our support team is here to help you resolve this and ensure your experience with Dense is seamless. Please feel free to reach out directly for any assistance in completing the consultation form or checking your order status.
Good products - poor service
Good products - poor service. I've been using Dense for a few months now and I'm generally happy with how my hair's looking as a result. I've also been impressed with the free gifts they've thrown in on the ocassion. However, a sign of a good company is how they react when things go badly and I've not been impressed with Dense's lack of communication and proactivity following a recent issue. My order got delayed with DPD, which meant I wouldn't receive it in time for my holiday. Several emails later, I finally got a call from someone at Dense who blamed DPD, despite DPD suggesting it was Dense's responsibility to open a case. The operator told me he'd get another product to me the same day but this wasn't dispatched and I'm now left with nothing for 2 weeks. Whether or not this impacts my hair growth isn't the point - I have paid for a product I haven't received and shouldn't have to put this much effort into receiving it.
5. november 2024
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Hi JF,
We appreciate your feedback and are glad to hear you have been happy with the products and the improvements you have seen in your hair so far. We have worked hard to improve our service and your comments help us identify where we can still do better.
We are sorry for the inconvenience and frustration caused by the delay with your recent order. While we understand DPD played a part in the issue, we also recognise the importance of taking proactive steps to resolve delivery problems quickly and keeping you fully informed throughout.
Your experience is not the standard we aim for, and we will review what happened so we can strengthen our communication and follow-up in situations like this.
Best regards,
Dense Hair Experts Team
Misleading website
On the page for its All-in-1 Topical Spray, Dense describes what makes for an "effective hair growth formula".
It talks about the benefits of not only expected ingredients like Minoxidil and Finasteride, but also Dutasteride, Curcuma Longa, Saw Palmetto, Rosemary Oil, Lavender Oil, Cedar Woodoil, Sandalwood Oil, Eucalyptus Oil, Tea Tree Oil, and Juniper Oil.
It also talks about about how it has 5x more active ingredients, 3x higher concentration, and 2x better absorption through a "unique delivery agent".
So imagine the surprise when all you actually get is a spray that contains a normal dose of 5% Minoxidil + 0.1% Finasteride in a standard Ethanol and Propylene Glycol base.
Not only does it not contain the majority of ingredients that Dense themselves claim make for an "effective hair growth formula", it actually contains less Minoxidil & Finasteride than a few of its competitors (who sell for cheaper).
This makes the majority of its marketing copy seem like lies. It feels like a scam, honestly.
1. november 2024
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Hi Jez,
We are sorry you feel this way and appreciate you taking the time to share your thoughts. To clarify, our website outlines the range of active ingredients we have access to across our full product range, not what will be in every individual’s treatment. The specific formulation you receive is based on your medical form and prescription approval from our pharmacist, which is why not all listed ingredients appear in each bottle.
Your spray contains prescription-strength 5% Minoxidil and 0.1% Finasteride in the Original base of ethanol and propylene glycol. While these strengths are clinically proven and widely prescribed for hair loss, we can adjust your treatment over time to include different actives or move you to our Sensitive base with naturally derived ingredients such as rosemary, lavender, and cedarwood oils if you prefer.
We would be happy to review your formulation with our pharmacist to ensure it aligns with your goals and preferences. If you contact us at help@densehairexperts.com, we can arrange a review and explore options to tailor your treatment further.
Best regards,
Dense Hair Experts Team
Great service
I just want to go ahead and apologise to Dense hair as I gave them one star review last time because I didn’t know but when you go ahead and order any product of this company you get a email back asking you to fill-in the questionnaire which I think is a brilliant idea so I gave one star review not realising this but after speaking to the team and Jamie about this today he’s put my confidence back into buying more products from this company, I am looking forward to receiving my products and once again I just want to say a big thank you to Jamie and his team…👍👍👍👍👍
5. november 2024
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Hi Stephen,
Thank you so much for updating your review and for your kind words! We're delighted to hear that Jamie and the team were able to address your concerns and restore your confidence in our products and process. At DENSE, we believe in a personalised approach, which is why we ask customers to complete a questionnaire – it helps us better understand your needs and ensure the best experience possible.
We're thrilled that you're looking forward to your products, and we can’t wait for you to experience the results. Thank you again for your trust and support!
Warm regards,
The DENSE Team
I’ve been using dense for 2 years now
I’ve been using dense for 2 years now, I’m doing things with my hair now I never thought would be possible. Absolutely zero side effects which was always a concern taking any medication.
Great communication from the company very impressed. Would recommend to anyone considering trying !
1. november 2024
Uopfordret anmeldelse
Besvarelse fra DENSE - Hair Experts
Josh, we can't thank you enough for your kind words and trust in Dense over the past two years. Coming from one of the most respected barbers in the world, this means everything. We're thrilled to hear that you've achieved such transformative results without side effects—a key focus in our commitment to safe and effective hair care.
Your feedback reinforces our mission to offer treatments that empower individuals to reach their hair goals with confidence. We're glad our communication met your expectations, and we truly appreciate your recommendation. Here's to continued hair success!
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