Decabana Anmeldelser 

Eine Firma mit absolut undurchsichtiger Geschäftsgebahrung
Keine klaren Erklärungen über Zölle, Einfuhrbestimmungen,...
Rückgabe so gut wie nicht möglich!!
Kundenservice unfreundlich und unprofessionell!
Bezugnehmend auf die Antwort möchte ich folgendes feststellen: ich bin- wie zahlreiche hier vertretenen Rezensenten vom Supportteam NICHT höflich behandelt worden! Ich bekam freche Antworten, die absolut nichts mit Kundenservice zutun haben! Da mich die Rücksendung unverhältnismäßig viel kosten würde, werde ich die Sachen behalten, die ich leider nicht brauchen kann. Ich werde sie in die Altkleidersammlung geben.Selbstverständlich weiß ich, welche Größe mir passt, dies kommt wohl bei jedem hin und wieder vor, dass Kleidungsstücke nicht passen, einem an sich selbst nicht gefallen, anders aussehen als auf dem Photo- was auch immer.
Mit definitiv keiner anderen Firma, bei der ich über Internet bestelle, hatte ich jemals solche Schwierigkeiten und vor allem so unfreundliche Emails.Ich kann alles beweisen und belegen!
Da meine negative Rezension hier nicht die einzige ist, wird wohl was dran sein.
Anstatt sich mit mir Schreibduelle zu liefern, sollten Sie besser überlegen, wie die Rücksendung kundenfreundlicher gestaltet werden kann- dann werden Sie auch zufriedene Kundinnen haben und behalten. Ich selbst habe immerhin über 800 Euro an diese Firma überwiesen.
Ein Betrag den ich besser anders investiert hätte und zukünftig auch anders verwenden werde.
In jedem Fall ist von dieser Firma dringend abzuraten, da sie zwar mit günstigen Angeboten locken und werben, man aber am Ende teuer bezahlt, wenn die Sachen nicht passen,nicht gefallen oder einfach nicht entsprechen.

J'ai passée une commande le jeudi en fin d'après midi et je l'ai reçue le lundi avant 14 h.
L'article était bien celui que j'ai commandé, la bonne couleur et la bonne taille.
Très satisfaite de ce sote

I ordered a birthday present for my daughter. Ordered 2 different sizes. Birthday was 2 weeks before Christmas. $580.00. FIVE HUNDRED EIGHTY DOLLARS. SAID IT WAS OUT OF THE WINDOW TO RETURN. I’ll never order ANYTHING from them again. Ordered in November.

Avoid! Avoid! Avoid! If I could give this company 0 stars I would. They are based in Canada, read all previous reviews. I ordered a sequinned top in the sale although it still cost me £175. When it arrived it did not hang properly so tried to send it back. Because it was a sale item ‘Noah’ would not refund, only offered a credit note. I do not trust this company and would NEVER use again!
Further response from Noel, copy and pasted…
You can complain to whoever you would like.

We have policies, and it is your responsibility to follow it. You agreed to these terms when you made the purchase.

Your lack of interest in a stores policy, does not make it clear. We have 50,000 customers. The few reviews or hundreds you see are not even 1% of the customers. 98% of our customers are extremely satisfied with our service and return.

Regards

I ordered one dress in two different sizes for my daughters birthday on dec 13. They won’t let me return it because it’s been too long. Come on, people. $300 dresses. I’ll never order from them again. Ever.

It is very difficult to return an item to this company if you live in the states. First, make sure you realize that if it is a sale item, you can return it for a credit...no refunds. I attempted to return an item which did not fit...I followed the instructions sent to me be DeCabana...it cost me almost $42.00 to pay for the return...then the item came back to me after several weeks. It was declined at the Canadian border. Now I am out not only the cost of the 42.00 but also the cost of the dress which I did not like. My advice: buyer beware!!

I ordered a dress - payed for it but never got the dress delivered.
So now I have lost € 200 and can’t reach no one. The mail gets back signed as undelivered - unbelievable.
Never received nor a refund nor the dresses

Worst company ever returned 6 mts ago was reading reviews and resigated with them all brutal customer service spoke with that Noah guy would nerev buy Joseph Ribcoff again that how bad it was

Terrible experience. I ordered a dress in a particular size and they sent me the wrong size. Very difficult time with customer service telling me they would refund my money and the postage to send back (expensive to ship to Canada from the US). Then they went back on it. Would not buy from this company again.

If I could give them no stars I would. I returned 2 items as instructed at a cost of $45.40 by USPS 1st class mail. They refused to accept and items were returned to me. I filed a claim with PayPal and followed instructions and returned items a second time Priority mail at a cost of $55.50. I won my claim but they are refusing to send me all my money. They are crooks. I am still fighting as the money is no longer the issue. I have contacted the designer of the clothing also.

I was a little sceptical ordering a jacket my mum really wanted,knowing I might have to return it,given the reviews.Ordering was easy and free shipping to Ireland was fast.When the item didn't fit,I followed the return instructions and hoped for the best.I received a full refund to my card today and I couldn't be happier.Thank you Decabanna,I will definitely order from you again and am happy to recommend you to friends and family.Five star service,Thank You,Diane Ireland

I had a return to make for an item never worn. I emailed Decabana twice and they said they never received my emails inquiring about a return. Although it showed as sent in my email. Bottom line is that they would not take item back nor give me store credit. And I was a repeat customer. The gentleman who I spoke with claimed he was owner. He exhibited no customer service skills and acted like he was doing me a favor by even talking to me. I was very disappointed and will not buy from them again.

Delivered in a few days to Europe. Love the dress. Good quality. Shift response from customer services when I had a question about my order.

Ordered something two months ago and never received it. Asked for a refund but was told that an investigation was underway with Canada post. Contact person was very rude and not helpful at all.

The worst customer service ever. Stay away from them!!! Someone called Noah was responding to me and they were genuinely the rudest.

You cannot even return your goods.

Fast delivery to NZ - the other side of the world. Have been purchasing goods from deCabana for years. Never had any problems ever. Would - and have -recommended them.

This is one of the worst shopping experiences I've ever had. Customer service is below par. The people who answer the phones are rude and dismissive. Returns are super expensive and not processed in a timely way. The company is not transparent and honorable.
Shop elsewhere!
There are plenty other companies that sell their brands and are professional and trustworthy

Their return policy is RIDICULOUS! I will not shop there again and I will never recommend this company to anyone. I ordered several items (I am going on a big trip and am buying new clothes for the trip), about $3000.00 worth of clothing. I kept about half and returned the other items. I live in the US and the cost of the cheapest return was over $100.00! I can get the same merchandise on 1ere Avenue with free shipping and returns! Do not buy from DeCabana unless you want to pay huge shipping return fees. I wish I would have read the reviews before I purchased! I distrusted them so much that I waited for my refund to hit my credit card, fearing they would not refund me.

Bought several clothing items in recent years - last order for 3 items was not delivered- strung out with promises over several months -no replacement no refund - disgraceful

I ordered a dress from this company it didn't suit me so I contacted them, followed the return process, within the 10 days of purchase and they claimed the never received my return. When I logged a case with Canada Post they didn't even respond to Canada post to advise they didn't receive my return. I WILL NEVER SHOP this shady business again!! No integrity whatsoever!!

In response to the reply the company just posted one year after the fact, let me clarify … Canada Post tried to reach out several times to decabana.com and they never responded to their inquiries. That is my complaint and why I will never deal with them again!