David James Limited Anmeldelser 100

I purchased an Audi Q2 S Line from David James on June 25th, 2023, and unfortunately, this purchase has been nothing short of a nightmare, thats probably an understatement as well. I drove four hours to pick up the car, only to hear a loud, alarming noise from the wheel on my way home. A mechanic confirmed it was a dangerous issue, and the vehicle needed immediate attention. The director at David James reluctantly offered to cover the cost “out of goodwill,” as the repair was needed outside of warranty, however it was only outside of warranty as I had no response from the customer service team for weeks. Shame I cant give 0 stars as a review. When David finally agreed to pay for the repair I was then left without my car for three days while it was repaired. The inconvenience was made surprisingly even worse by the number of calls I had to make just to get someone to respond, I got told i'd get calls back, days later still nothing so I would have to RE chase for weeks on end. The guys at the car garage repeatedly told me they "had no idea" about this issue but I dont believe thats true.
They also promised to send a missing parcel shelf to my address that they had forgot to put in the car. After endless calls and false promises to receive bare minimum of a call back, I waited a staggering six months to receive the correct one even after calling the dealership and texting "Ash" to be ignored when I needed assistance —how hard can it be to send a simple part? Its not rocket science?
Four months after purchase, I noticed the heating and air conditioning completely failed and by this time it was October. I travel long distances to and from work hence buying a "reliable car" leaving me in a repeatedly unsafe and unpleasant driving situation, daily. Rainy evenings were particularly difficult with a constantly fogged-up windshield, and it was freezing inside, the window would fog so bad I could barely see anything. When I called to explain how upsetting this was, David James dismissed me by saying, “I’m not arguing with you; these things happen.” He also reminded me of his "good will" act to pay for a wheel damage months prior. He then informed me it was out of warranty and that I should "sort it out myself" at my own expense. Repair estimates for heating and air conditioning were over £1,500—all of this being just four months after buying the car.
Then came the constant coolant issue: I had to refill the coolant every 2.5 weeks, costing me a significant amount over six months. When I looked into exchanging the car, I was told it would leave me in severe negative equity, an option I simply couldn't afford when I'm already paying nearly £300 a month for this defective useless vehicle.
The worst came earlier this year when a coolant pipe snapped while I was on the motorway, causing smoke to pour out of the bonnet and into the car and my face. I was left stranded, paid for a tow, and spent £140 to replace the pipe. A mechanic even suggested this issue 99% existed when I purchased the car last June.
To anyone considering buying a car from this company: save yourself your money, time, stress, and frustration. My experience with David James has been nothing but disappointing, unsafe, and riddled with issues that they failed to address adequately and legally. Avoid this dealership at all costs.

If you're looking for 100% satisfaction
Kept in the loop and reliable, affordable work done on your vehicle by honest mechanic this is the place to go. From the booking to to collection this is by far the best service I've ever received. I wouldn't go anywhere else! You guys are fantastic. You go above and beyond. I'm grateful I found you.
Courtesy car a bonus
To all the staff at David James....thank you.

I sold my 2+ yrs very low mileage Mini Cooper S sports with the John Works pack which was in excellent condition to David James Limited.
They offered a good price for the car followed with an effortless transaction, payment received one hour after collection. Highly recommended.

Stay away from these jokers after keeping the rest of my deposit they don’t care found some what’s app messages on my dad phone which he as now passed away as he let use this phone how dare you accuse me of shouting at you your all bad people

I have purchased many cars, I mean many over the years. I have just dealt with “David James” in Newcastle upon Tyne for the second time this year. On both occasions it has been a fantastic experience dealing with Kylan “Sales Executive”. Highly recommended David James for your next car. Kylan went over and above my expectations on what I have experienced at other garages in the past. His attention to detail and professionalism was second to none.
Andy Bain.

Took my car for a service and advised I was looking to sell, they reviewed while getting serviced and gave me an offer higher than any part ex I'd been offered to date. From service to purchase both departments were excellent. Service manager Jamie and the purchase from Kylan, both very professional, efficient and appreciated my situation. Answered my myriad of questions and it was never an inconvenience. Paid off the finance and the difference was in my bank within hour. Comms have been great and 100% would use again. Highly recommended.

Fantastic choice and cars are immaculate
Staff are really helpful and knowledgeable
10/10

Sold my Mercedes Benz C Class Directly To David James Cars ,Dealt With Cj, The Whole Process Was Hassle Free,They Gave Me A Better Price Than Wbac , Would Definitely Recommend These Guys , They Came To Pick Car Up ,Money Was Transferred Straight Away,

Excellent company to deal with - just be honest with them and you’ll get the best deal / price you deserve for your car - CJ has done a great job guiding me through the process. Thanks again.

Smooth transaction with buying my car. CJ was a pleasure to deal with, good communication keeping me up to date with all the arrangements.

Just sold my car through Motoway to David James. Even thigh I shed a tear to see my beautiful car be driven away, the whole experience from start to finish was so professional. Dealing with CJ was such a pleasure, hassle free , and the money was in my bank before I handed the keys over. Would definitely recommend if you’re thinking of selling your car.
Thank you so much CJ

Sold my car though CarWow to David James Limited. CJ at David James was absolutely fantastic. Instant communication keeping me informed at every step of the way. A really great experience from initial contact to collection of the car. The money was in my bank account almost immediately and there was no haggling or trying to change the amount at the pick up stage. I would not hesitate to recommend this company to anyone.

Picked up my x-trail yesterday after coming down from Scotland,did everything on phone and online with ash.
Wasn’t disappointed when I picked it up guys had the car looking like new,few chips on bonnet but they gave me money back to pay for repairs.

Had my Epace in for an oil and filter change today 26March, very friendly staff. Modern workshop and and a good price.
Would definitely use again

Sold my Audi TTS and the process was very smooth.
Communicated via WhatsApp with CJ. Photos of the car sent and we agreed a fair price that was significantly higher than WeBuyAnyCar etc.

They paid a £500 deposit and and the balance immediately on collection. I would happily recommend

Excellent service from CJ. Got a good price for my car, was kept informed every step of the way, money was payed into my account within minutes of the inspection and the whole process was very efficient and stress free.
Would highly recommend David James Limited.

My husband bought an Audi A3 S-Line from David James.
With the help of Ash it was such a seamless process! They don’t put any pressure on you and give you all the information you need to make an informed decision.
We are both so chuffed with the car and can’t thank him enough for all his help! We will definitely be back in the future!
Thank you!

These people to not even care about your welfare two fractures fingers and all they thought about the money lied to told what to do by a member of the accounts there’s better people out there as a have now found out so if your thinking about buying a vehicle go some else still pending on court action

Hassle free, very fair evaluation, quick responses over the phone and sorted a deal in a little over a day. Would highly recommend using David James for any car related sales / purchases.

Sold my BMW M140i to David James as I need to release affordability towards my mortgage, whole experience was smooth especially dealing with CJ who couldn’t have been more helpful. Process was very straightforward and CJ covered all areas. Definitely would sell again and even purchase from David James ‘ Excellent dealership.