Dance Direct Anmeldelser 254

A FUIR
Envoie très tardif mais fdp express
SAV désagréable et malhonnête
Je ne recommande pas

Beware of buying ballet shoes.
Completely the wrong sizes advertised.
I ordered a size 13 child.
The shoe was tiny and more like a 9-10.
Completely unwearable, emailed customer services and they wouldn’t help at all or offer an exchange.
If you’re going to buy ballet shoes get at least 4 sizes bigger than you would normally buy.
I will never be buying from this company again.

This is my second review for the same issue. I do have a life lol!!! I just get extremely upset that these companies exist and do this to people. Having paid more than my item amount for 24hr delivery for something required for my daughters show last weekend, it never arrived! Its 6 days since i purchased. Paid an offensive amount for Fedex next day delivery and it simply never arrived. I have sent 7 emails on principle to the company and had no response. So what other choice than to let others know that this company really hasn't got a supportive customer care team at all, nor can you rely on the delivery. There literally is no one to contact!!!!!

Not actually sure if they exist at this rate.

Ordered a dress for my daughter, problem with size and this was quickly resolved via great communication from their customer service. Exchange processed and correct size received in a timeous fashion. Thank you!!

I left a previous review and it was for another dance retailer apologies!

Received a lovely ballet dress and very quick delivery - great quality!

I made an error when ordering and as a result required quite some assistance from Dance Direct. The team were extremely generous in how they helped me to rectify the issue. I was so impressed with how quickly they resolved matters for me, going over and above what was needed. Really kind, thank you

We have ordered all Our dance wear and costumes from Dance Direct throughout the many years . Not only is the delivery prompt, the materials of all costumes and shoes have been fantastic . We wouldn't order from anywhere else . Thank you Dance Direct x

Excellent service from Dance Direct. Ordered dance trainers on Saturday. Received dispatch email on Monday. Trainers arrived Wednesday within the timeframe given. Trainers were correct brand, size and colour. They fit beautifully and are very comfortable

I sent back an item at the beginning of February and had no correspondence from DD apart from auto generated tickets and no refund. After a few emails eventually with customer services I find out today that the item has been rejected for return due to marks on the gusset. Fair enough they sent photos and this is the case (my DD must have tried it on without pants and maybe there was no hygeine strip - I never noticed when I returned it) but it took 6 weeks to get that information and loads of emails.

Voilà plus d’un mois que je tente de me faire rembourser. Je n’ai pas reçu de colis , ni de réponse à mes messages sur le site. Honteux

They don't know one size from the next.
Website says one size the shoe size that comes is another neither are correct. So it boils down to ordering your shoes and seeing what you get.
But the worst thing is if the size is wrong (which it is very likely to be as Dance Direct admits that all manufacturers' sizes are different) they will charge you for the postage.
Better to use a company with a free returns policy that can describe their produce correctly.

Service client injoignable: le tchat ne répond pas, le téléphone non plus, l'adresse mail de contact non plus,
et l'adresse mail pour les réclamations et litiges renvoie un message d'erreur, apparemment cette adress n'éxiste pas!
Pourtant mon paiement a été accepté sur le champ!
Est-ce une entreprise escroc??

Very poor! Ordered 3 pairs of dance shoes and the ballet shoes that I ordered were advertised with the wrong picture therefore were the incorrect shoe. Emailed customer services and was told to send them back as they did “free returns”. I complained that if I ordered new ones I would now have to pay postage and there was no acknowledgment of this from customer services. I even had to send two emails to get a response. This has been a huge inconvenience and I feel customer services are not bothered about keeping customers. Definitely will not use again.

I should have checked Trustpilot before ordering... They show reviews of their products on their website, but it turns out they filter them and only show the reviews of 4 stars or higher!!! This defeats the whole point of showing reviews of a product and makes it completely untrustworthy.

I ordered a mystery bag for size S, the product description described size S to translate to UK size 8 (clothing size). In the bag I received an item which was related to shoe size, where size S translated to shoe size UK 1.5-2.5, which was way too small for me and obviously not related to clothes size. You shouldn't include items based on a completely different measurement (shoe vs clothes) in a mystery bag. I could have received 5 items with "shoe size S" and the entire bag would have been worthless to me. I asked customer support if they could send me the correct shoe size item instead, or send me a different "surprise" item. Jennifer first replied that they'd request another item to be sent out and when I didn't hear anything for a while and asked for an update she said they couldn't send out a replacement item. Saying that they sent out the correct size... so expecting everyone with size S to have the same exact size feet? They also mentioned that the mystery bag's description mentions "leotards, tights and/or other dancewear". I would expect other dancewear to be hair accessories or toe spacers, if it does include footwear you should be able to select your shoe size as well as your clothes size when purchasing this mystery bag. All in all, very disappointing customer service and not taking responsibility at all - as well as hiding other bad reviews of the mystery bag on the product page.

Edit as reply:
The item that translates size S to shoe size 1.5/2.5 UK is Bloch Soleil Foot Glove. And I am not talking about overall website reviews, I'm talking about product specific reviews. Those are filtered on your product pages to only show 4 stars or higher... Also your overall ratings on (independent) Trustpilot are much worse, 32% one star reviews.

Bad shopping experience. The size of the tutu is not fit as mentioned in the size guide. When I raise refund, the appointed forwarder does not provided packing material as per request. I was told to put the tracking label on the carriage bag. However, Dance Direct reject the refund because of the label.

Probably, I lose the right of refund based on their T&C. When I ask for solution for any flexibility on my case, I cannot get any... My feeling is... they are making excuse on not providing refund. The refund is very difficult and disappointed.

voilà je me pose la question, est ce que je refais l'expériance? j'ai été très décourager, car je suis cliente avec mon école depuis des années, mais là ! le cout des frais de douanes , ca passe pas ! je ne peux rien calculer, je commande à l'euros prés et chaque dépassement c'est pour moi! pour ma pomme! donc je ne peux plus commander des justos dont le montant reste à l'appréciation des douanes.. mais je trouve des justos tellement sympa!! j'hésite .. mais vu les commentaires , je ne suis pas la seule!

Ce site est une escroquerie, ils m’ont envoyé la mauvaise taille, je ne peux pas renvoyer le colis pour être rembourser c’est une honte. Ils ne répondent pas aux appels ni aux mails. NE PAS COMMANDER sur ce site

J ai refusé un colis qui a été retourné à l envoyeur j attends le remboursement depuis bientôt 2 mois
Un mail m a été envoyé comme quoi le colis n est jamais retourné à l entreprise qu’il est soit disant perdu comme par hasard
Ce site est une honte et malhonnête

très satisfaite de ce site il y a quelques années, j’ai de nouveau commandé des articles de danse, pour plus de 300€. J’ai cru à un spam quand DHL m’a demandé de payer 125,50€ de frais de douanes. J’ai vérifié dans tous les sens et la demande était bel et bien réelle et je suis retournée sur le site et dans les CGV il était stipulé que l’entreprise se réservait le droit de nous facturer ces frais même si nous décidions de ne pas les payer et retourner les articles. Je n’ai donc pas eu d’autre choix que de régler ces frais de douanes et la facture était plus que salée. Aucun service après-vente n’est disponible ni par téléphone, ni par mail : ils ne répondent pas… bref une véritable arnaque, à fuir absolument ! Pour preuve, mon numéro de commande était le #11000039097, on ne sait jamais peut-être que j’aurais une réponse par ce biais. Heureusement les articles étaient bien, mais ils me sont revenus très très chers !

ARNAQUEURS ++++++++
14€ de frais de douane pour une paire de chaussons de danse à 30€ +7,50€ de frais de port… une grosse arnaque… pas de réponse à mon mail, la ligne tél est en mode « indisponible pour le moment »…. Bref fuyez ce site marchant! Il faudrait d’ailleurs le dénoncer car à aucun moment lorsque l’on valide notre commande il n’est stipulé nul part que des frais de douane nous serons demandés à réception et contre échange de notre commande… une honte!