They should stick to cleaning chimneys, they cannot repair them
This company came to renovate my chimney since there was a leak due to old lead around the chimney. They indicated that the mortar should also be redone and the top of the chimney fixed which I agreed to. However when the next round of bad weather came the leak was back and I when another technician came to check the problem, they found the work had not been carried out correctly. The lead still leaked, there were large cracks on top of the chimney and the rubber cement that this company installed around the base of the chimney was causing water to get into the mortar.
I sent an to West with no response. Called them and they said they would have someone look at the photos and call me back but never did. Then sent another mail and tried calling twice more during work hours but got an automated answer that they weren’t available.
This company might be fine to do some basic cleaning but they clearly can’t be trusted with any real work.








