cycologygear.com Anmeldelser 2

I have been a loyal customer for over 5 years and recently bought a pair of socks that arrived with a hole where they attached the tag. Asked for a new pair, and below was their response.
"Thank you for getting in contact about your socks.
Removing the plastic tags incorrectly that held the socks together can leave a hole in the sock in that location.
We advise customers not to pull or try to break those plastic tags because you may accidently produce a hole or fabric pull in the socks.
Use small scissors to carefully remove the plastic tags that hold the socks to the packaging.
Unfortunately, this is not a fault with the socks, but rather an inadvertent issue created by incorrect removal from packaging."
How insulting, they have no proof that I removed the tag improperly.

Worst customer service I had to deal with.
Our package did not get delivered and Cycology refused to reimburse us and to deal with their transportation company even though the latter confirmed in writing the package was lost.
This is never acceptable and even less so for products of that standard.