CycloTricity Anmeldelser 

All good with the product!
Thank you!

Delivery of the Cyclotricity kit was sporadic and uncoordinated. It took the best part of a month before |I could start to assemble the kit.
Subsequently I have the following problems with the kit:
1. LCD display difficult to programme - the english translation is poor. Cannot programme the KPH/MPH function.
2. The motor cuts out when riding - both on throttle and PAS.
3. The rack battery is poorly designed and does not allow for standard clip on/off panniers to drop on to bars which are too big and too close to the battery.

Our bike did not work any more, and no bike repair was prepared to repair an e- bike they had not sold. Bur Cyclo Tricity offered help immediately. They knew what was wrong. For little money we bought the broken part and repaired it with the help of cyclotricity. Now we have a perfect bike again.
Thank you very much!

Good customer service, but the websites enquiry system was not working. Otherwise very good.👍

From ordering to payment to delivery, I cannot fault the professional and empathetic efficiency of the Staff especially Elaine at Cyclotricity second to none. Thank you again.

My bike pannier rack was damaged by a pothole, but I was able to get parts not listed on the website sent to fix it. I appreciated the good service and attention that I received.

We have had two bikes from Cyclotricity a few years ago, both of which are excellent. Mine needed a new battery and absolutely no issues with the ordering of it or the price. Unfortunately they were let down by their next day couriers, DHL, who took several days to get it delivered, trying to take it to the wrong address on one occasion, but Elaine at Cyclotricity was incredibly helpful and stayed 'on it ' until it did finally get to me, so I can't fault their customer service.

Cyclotricity are a brilliant Ebike outlet who go that extra mile to help their customers, I’ve been a customer for.over 5 years now and no complaints, I have nothing but praise. Thank you Elaine

A big thank you to Elaine, from Cyclotricity customer support, who was very helpful in enabling me to fit a previously purchased new battery to a push bike previously fitted with a e-bike conversion kit.
It took a while to identify the right piece required, but I always felt that Elaine was supportive and progress was being made.
It did help to receive the fitting manual to be able to highlight the part required and to use the correct name for the part (which turned out to be a battery base plate).
I would encourage Cyclotricity to update its website to ensure that either it is possible to purchase a base plate or base plate with a pannier rack as a separate item on their website and to ensure that it is clear this is required as an additional item when buying a conversion kit with a rack battery.
I have mended the bike.
It works well.
My wife is happy.
I am happy.
Thank you Elaine for championing my corner

I have bought a Beast which was working fine until there was no more electric power. After talking with Cyclotricity, they found out that the controller was involved and replaced it immediatly. I really appreciate this professionnal attention and would clearly recommand Cyclotricity as a very trustfull company.

Excellent service

Good company to deal with
Very quick email responses
Delivery took a little while, but everything was delivered & information supplied

Bought a front wheel kit in 2018, no issues totally reliable battery was still good but bike was stolen. Will be getting another kit, much cheaper than the competition (Switch,Boost) with similar quality.

Some initial technical issues were resolved by Elaine and the e kit has given me a new lease of life with my cycling at 75.

My first attempt at contact failed as the website would not send my message. I then left a voicemail and was contacted the following day by Elaine. She was helpful and said sh would send a self diagnostic list. This did not arrive as the email address taken over the phone was incorrect. I found the fault anyway and sent an enquiry via the website. From then on I had personal service from Elaine and the necessary cable arrived in the post. Sheldon contacted me to ensure that I had everything I needed.

I had a problem with a new kit that has now been resolved thanks to Elaine who is very good .

Bike Model: Stealth + all optional upgrades

Cons:

1) Cheap (upgraded) hydraulic disc breaks that broke after four weeks.
2) Battery cutting out frequently after four weeks.
3) LCD was no longer showing correct battery info after two weeks
4) Cheap suspension
5) I have to hold the gear I want to use in place, as letting go means it cycles down to the lowest gear.

I contact the retailer to speak to them about the myriad of issues to which they responded the bike was no longer able to be returned. This was after 30 days..After 30 days you’re stuck with a cheap, malfunctioning bike!

Beware of this company, coning people into buying into their local business brand, when in fact everything is cheaply imported from abroad. I have many bikes as I am an avid cyclist and I wouldn’t even give this 1 star. I asked for proof of purchase (a basic receipt) and I was informed they can’t provide it. I’m sure that’s illegal.

Pro’s: Fast (when working for the first three weeks prior to the return policy becoming void there after)

Protect your money!!!!

I am old and have difficulty with modern technology.
Elaine, of Cyclotricity, showed endless patience in steering me through the process of buying a cycle battery.
This is now in place, and operating as anticipated.

how easy and friendly staff are and very helpful elaine could nt do enough to help me she was a star got my bike up and running straight away

Back in June I saw their 'Aura' offer of a bike designed for front electric motor being sold without motor needing only a front wheel to make it into a low stepover pedal bike for £75. As I was looking for a new pedal bike this seemed like a bargain offer and I called to ask for more details (frame size etc). I was told the price had increased to £99 that same morning, but reassured by my conversation with the lady on the 'phone I ordered the bike anyway and sourced a front wheel for £25.
The bike arrived in a damaged box and I took many pictures and immediately called the company to inform them of scuffs and imperfections. The following day when trying to fit the new front wheel I discovered that the axel slot was bent and not wide enough to allow the wheel to be fitted. The damage probably resulted from the box being dropped during transit as the forks were protruding from the bottom of the package when delivered (something hidden in the courier's delivery image as the bottom of the box was standing on gravel but clearly visible in the many pix I sent to the company).
On reporting this I was told by the same lady I had spoken to previously that they would arrange a replacement, but this offer was later rejected by a manager. He said I had no proof of damage and should have inspected the package more closely while the delivery driver was still there.However, even if the box had been undamaged the problem with the wheel axel slot would not have been apparent until the bike had been unpacked and the wheel ready for fitting.
While disputing my claim the manager offered to send a new set of forks for me to fit OR a completely new bike, free, if I agreed to pay £40 carriage!
I could keep the existing bike and dispose of it as I wished.
I was not happy with what seemed like a very unusual suggestion and not one that fitted with consumer legislation.

I emailed to say that I wanted a full refund and for them to arrange for return of the damaged item as per Consumer Rights legislation. I was referred to their warranty T's & C's. - take it or leave it.

At this point I learned that the company had gone into liquidation and the name E-bike, the name on my credit card statement, cropped up. It seems to be run by the same managers and staff as Cyclotricity.

I contacted the accountants named at companies house and reported the situation to Trading Standards.
Because the price of the item was £99 I was not covered by Sect75 legislation but I did try to dispute the payment anyway. My claim ws rejected because Cyclotricity/Ebike claimed I must have damaged the front forks when fitting the wheel!!

Left with a bike I could not use and unwilling to make a claim in court for £99 I decided, reluctantly, to accept the replacement set of forks and make the best of a bad job.

It took many weeks for these to arrive; first they would not send them because the CC dispute was shown as 'pending' even weeks after I had received notification from my CC company that it was closed. Then there was difficulty sourcing the forks and delays in sending them. This saga continued for nearly four months.

I took comparison photos of the replacement and original forks and sent them to the company as proof of the damage, but have received no reply.

Had I known the company was in liquidation I should never have had dealings with them. Perhaps I'm wrong but I believe the bike I bought could be from liquidated stock that could not be completed as a motorised bike for some reason;why else would they offer to give me one for nothing except the cost of carriage?

What I do know is that this company does not follow consumer rights rules and I will never have dealings with them again. I would urge anyone to think carefully before purchasing from them.

Finally, I did get a surprise call from the lady at Cyclotricity last week to ask if the forks had finally arrived. I referred her to my email of a few days earlier which she obviously knew about (so why ask?) but I confirmed they had and that I would now be able to post on Trustpilot. She sounded concerned and hoped that I would be 'fair' to which I replied I would state what had happened and allow others to judge.