The Custom Wood Company Anmeldelser 

Shocking company avoid avoid avoid , took £800 off me for a resin table in October said would be ready in 3 weeks.Now 6 months on I have no table and all I get is delivery next week gone legal now as they are scammer , won’t try to fix the problem

I bought a bar from summa and she was brilliant answered all my questions the turnaround was quite quick to be fair.the bar itself is absolutely perfect for my room it’s so well made I am really impressed with it it’s not flimsy or anything like that it’s built solid worth every penny I will definetly be buying more from the company to go with my bar thanks summa and team

Absolute one of the worst experiences ever buying a piece of furniture from these guys. They are friendly and quick in service to take your order and the initial bar was quick delivery, however it certainly went down hill when we messaged to 1- say that the bar wasn't made how we had requested it with a shelf underneath and 2 - the whole barrel table didn't arrive either. After sending some correspondences they explained that there had been a delay in barrels ect and would arrive shortly .. well this had been nearing several months now and we was promised it by 10th April definitely. Well today has come and yet again the same old response- we will look into it. The service at this place has been one of the worst I have ever seen. Instead of been truthful with customers they try to ignore the situation. The only positive feedback seems to be for the L/J shaped bar in which the customers have had a standard set up. Which is brilliant. However today when my wife tried to tag me in a post on their Facebook they blocked her immediately! I am wondering now how many other people they have blocked just to try and preserve what kind of reputation they actually have left and only leave positive feedback on their page..
I have requested now a refund and will see how that goes. But for now, you can make up your own ideas on this company. To order something on the 9th of feburary with false promises and no end in sight and still haven't received items by the 10th April.. pfft. Never again !

Great company and great product!! Arrived on time and the communication was spot on. Couldn't have asked for any more will definitely be using this company

I literally cannot fault this company at all as they have been outstanding from the minute I made an enquiry. Communication was excellent as I was kept updated throughout and the team were all very helpful and friendly. The bar is exactly what I asked for, is excellent quality and was delivered very quickly! I definitely highly recommend!

Good communication and updates about my order. It's here now and looking great, Thanks guys

Communication was excellent from start to finish. Made my bar as I wanted it. Even made the shelf slightly wider. Had a slight problem with delivery due to broken down vehicle which delayed by a day but delivered the very next morning at the time specified. Very happy with the quality of the bar and looks fantastic. Thanks Guys

Amazing addition to my man cave. Was a pleasure to deal with Sumna.

I wanted a bar to the measurements, colour and tiled top that suited me. Which was way bigger than the size advertised, with only at a little uplift on price. The communication between myself and the company was excellent ( never trust reviews, as some people are just malicious) even to getting the delivery organised for a much earlier slot. They accommodated me. The Bar was spot on with what I wanted, my wife was over the moon with it too ( which isn't a bad thing)
The craftsmanship was better than I could have hoped for. Overall it was an A+++ buy and overall experience.
PLEASE IGNORE BAD REVIEWS as there are some jealous spiteful people out there.... Thanks again for the service provided.
Will be recommending you to friends and famiily

Easy and straightforward ordering, great friendly communication and delivered within just a few weeks by a very helpful delivery man.
The bar is exactly as we had expected and we absolutely love it!
I recommend this company 100%

I have been looking around for a home Bar for around a year and always kept coming back to The Custom Wood Company's website as their Bars and Sets stood out more than any others for both look and value. I got in touch with them via their website and they were extremely quick to get back to me with both a price and some ideas on what would work well as a bundle. I ordered a large J shape bar, six stools, a Guinness barrel and wall mounted optics set. All are perfect, exactly as they look on the website. The communication was flawless and I was kept up to date from start to finish. I see that there are some poor reviews on here, which really surprises me as my experience has been excellent. Would I recommend... 100%. Thank you to everyone at CWC as your hard work is appreciated and the low rated reviews and comments no way reflect the service you have provided.

Brilliant customer service, kept me up to date throughout. Bar and stools delivered as stated in their email. Bar and stools are gorgeous, top quality craftsmanship. I would definitely recommend this company.

Non existent customer service - disappointing as the initial communication was good and my rustic bar was delivered on time but sadly not to the agreed specifications. I was assured by Summa that this would be rectified and that one of the team would be visiting to complete the remedial work asap. There then followed a trully bizarre couple of months with promises from Summa and then cancellations/excuses/fobbing off. Clearly this company had zero intention of any further visits to remedy the faults and I was just being strung along - dates given then no shows because the 'van had broken down', 'the driver was over his hours', emails ignored and then accused of 'badgering' if I pursued. Finally, for my sanity, I called it a day and brought in a carpenter to rebuild the bar - lesson learnt - wish I had researched this company (formerly The Sawdust Company) before ordering from them.

Do not buy from them , beware of sell on Facebook , all the time the person who sells changes . Everything is under one company “the custom wood company”.
I’ve ordered bar counter for my cafe,
Payed, ordered happy days.
From start, communication have been awful.
Finally product arrived, there is no words to describe how bad it was.
I’ve been trying to get my money back from The Custom Wood Company- unsuccessfully.

Item ordered March 2023
Item arrived in June 2023, BUT….
Wrong item made, finish- wobbly, absolutely not acceptable.
I’ve asked for this item to be return and therefore my money to be returned,
I’ve being ignored since June,
No money - £420
No contact from them.
I WISH I’ve read Google reviews looks like many more people have being fraud.
Awful!!!

STAY AWAY AND SAVE YOUR SELF MONEY

Really easy ordering process. I ordered a bar, stool and other accessories, which came within the agreed timescales with no issues.

Terrible customer service, cancelled delivery the day before, after I had booked a day off work, still waiting for refund after 3 weeks, keep getting fobbed off. Definitely a company to avoid. Just starting proceedings to get my money back. Shocking.

Ordered a bar bundle on 17th December. Few messages back and forth prior to ordering and was advised roughly 21 days for delivery. Paid via PayPal (which they don't accept anymore). Fast forward to end of January, emailed for rough delivery date and no reply. Few more emails over the coming weeks, still no reply, however, they received and responded to many emails no bother prior to my order and taking my money. Contacted the company via messenger and was told my invoice stated 6-8 weeks delivery and they sent me invoice at this time.
Over 9 weeks later, still no bar bundle, more messages and promised delivery on 5th march and was sent confirmation of this.
Took day off work as delivery was between 7am-7pm and messaged the night before to confirm my mobile number should there be any problems.
5th march at 5pm, received a reply (after commenting on Facebook post) to advise that my delivery wasn't today and my bundle wasn't on the van, however, it would be scheduled for the following week. I asked for a refund and was told they couldn't do this, but would refund me the delivery cost. I contacted PayPal and received a full refund there and then.
10 mins later, got a message to say they had made a mistake and my bundle was on the van and the driver would be with me in 90mins.
Then another message pretty quickly after to advise that I had been given a refund so delivery couldn't be made.
I offered straight away to either pay driver cash on delivery (they said drivers didn't carry cash), or I would bank transfer the full amount, (given the driver wasn't too far away and I had now waited 11 weeks for this, and decorated my summer house round about this). Was told no, it would be the following week as the driver had about turned.
For redelivery the following week, amount had to be transferred in full to be booked onto van, but they no longer accepted paypal so was to be transferred into business account. They agreed I could transfer half and pay other half cash on delivery (drivers must now carry cash).
Following week on the tues...the driver came with my delivery late at night, well, some of it. 1 bar, 1 barrell and 4 stools (which hadn't been upgraded to leather coverings), apparently my other 2 stools were being delivered by courier on Friday. First I'd heard of it, and don't understand why they would send 2 bar stools separately??
I refused to pay driver for the missing stools and contacted them via messenger straight away to advise of same, and they guaranteed my 2 missing stools would be with me on the Friday.......still waiting and I'm not even contacting them again to be fed another load of nonsense and excuses!!
The items I received are good enough quality, although the shelf behind the bar is so small that you cant even get a glass on it.
I definitely wouldn't recommend this company and definitely won't be buying from them again.
Their Facebook page seems lovely and lovely comments....because all the negative ones are removed. The one comment I did put on regarding my delivery was removed and then they responded to me immediately.

Wish I had just kept my refunded money from PayPal and bought somewhere else. And they haven't even acknowledged the fact that none of my stools haven't been covered.
Lesson learned!!
Just wish I had trusted my gut with the negative reviews I had read.

I ordered a J shaped bar with an extended width short side and paying additional costs for the bespoke design. I understood that it could take 28 days for delivery. 28 days came and went, I made  contact and was given a delivery date a week later on a Monday. I waited in all day and no one came. I messaged again and was told I was given the wrong day and it would come 2 days later. I stayed home from work and yet again it didnt come. I was then advised I wouldnt get it as the drivers had passed their alloted hours.
Next message was I would get it on the Friday.
When I asked for a guarantee of this as I would have to be off work again I was then told it would have to be Tuesday instead.

The bar finally came that Tuesday (I stayed home again) and the short side had not been made larger! I made a note on the receipt and handed it back to the driver. I took the bar as I didnt want to be waiting another month for a replacement.

I then requested the refund for the additional wood and allowed the legal requirement of 14 days. That came and went again. I asked several times for the refund and was told it would be Friday, then tonight, then tomorrow. I had to seek legal advice and had a complaint ready to file with Trading Standards which I had to inform CWC about.
I received the refund that night (minus £1! for some reason)

The bar itself is nice, one or two scuffs/filed chips but this wasnt a problem as it added to the rustic feel. The issue is the endless "padding" for time. I am not sure if they have too many orders to be able to cope and they obviously struggle delivering across the country but it really was poor. The messages were answered promptly but I never felt like I could trust the answer. Some of the replies towards the end also felt like I was being ignored or brushed aside.

All in all a shame that the experience of the purchase that dragged out over 8 weeks seriously dropped the review. Would not shop with the company again. I think if you are near Yeovil you may have a better service but anything north of Birmingham seems to be too much.

This company is a JOKE, and shouldn't even be allowed to trade. I ordered a bar and stools back in NOVEMBER 2023 for my dad for Christmas. They were delivered on December 15th - missing one of the stools I'd paid for. I was reassured that it would be delivered the following week, and reiterated strongly that I needed it for Christmas, which I was assured it would be delivered by. Christmas came and went. To cut a very long story short, I have spent the THREE MONTHS since then messaging them several times a week to chase this up, I have been outright ignored on rather a lot of those messages,  I have been also outright lied to, told that the replacement had been sent when it had not, and eventually I was so frustrated that I opened a dispute with clearpay.  THEN the company wanted to talk to me, offering me 2 replacement stools and a £50 refund if I closed the dispute. I was very cautious to do this knowing how unreliable the company is, but I agreed to on the understanding that if they did not hold their end of the bargain I would reopen it, file a report with trading standards and leave a review on the whole situation on every review site I could fund. Well guess what? Still no stools, still no refund, back to being ignored again. Every Monday I get told its been initiated and to wait 3 working days, every Friday I get told they ' can't do anything until they're back in the office monday'. And we go round and round again. I've also noticed that there are many other people that do not receive the goods they pay for when they are meant to...... and when this is highlighted on their fb page by the angry customers the posts are magically removed leaving only the odd good ones which I largely suspect are left by friends or acquaintances of theirs. ABSOLUTELY DO NOT USE THIS COMPANY WHATEVER YOU DO! YOU WILL NOT GET WHAT YOU PURCHASED AND YOU WILL NEVER SEE A REFUND!

We placed an order in August 2023 to the value £1,200 I did question them on the bad reviews as I was assured that we would have a great experience, to start with the communication was good. Until We received part of the order but extremely bad workmanship, after several weeks of texts and emails they collected some of the order and attempted to make the bad workmanship better and it’s just ok. We are still waiting for the rest of order we have been blocked from all social media. We have endless copies of the emails. Please everyone believe the 1 star reviews this company is so poor they shouldn’t be allowed to trade. Hopefully we will all get justice soon