So delighted with my candle. The delivery was so fast - the packaging was lovely - the candle and matches are fabulous - the candle smells gorgeous. The candle was much bigger than I expected and the... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My first experience with this candle company and an excellent one at that! Easily navigable website with clear descriptions and good in-focus photos of products. Not sure if I lucked out but they also... Se mere
Virksomheden har svaret
Amazing quality and craftsmanship , super fast delivery and packaged beautifully. Thank you so much, my brother & his fiance will love the gift. So effortlessly thoughtful & such a nice idea. Thank yo... Se mere
Virksomheden har svaret
Beautiful gift for mother and sister of the bride for our wedding. Both smell amazing and packaged beautifully. Erin and Sapphire couldn’t have been more helpful with my request and added a little... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Custom Wicks
Skrevet af virksomheden
Customer satisfaction is at the heart of everything we do, and we are committed to providing excellent customer service 24/7, including weekends. If you're an existing customer and you are not happy with any aspect of your order, please contact our friendly support team—we’re always here to help. Explore our extensive collection of hand-poured, vegan-friendly soy wax candles on our website. Whether you’re searching for the perfect gift or something special for yourself, our customisable candles are designed to suit every occasion, from birthdays and anniversaries to weddings and Christmas.
Need help choosing the perfect scent, size, or design? Our live chat team is highly responsive and ready to assist. You can also contact us via email for personalised recommendations or advice. At Custom Wicks, we pride ourselves on delivering premium-quality candles, exceptional customer service, and a seamless shopping experience. Visit us today and let us help you create memories, one candle at a time.
Kontaktoplysninger
w2 business center, CF11 9BE, Cardiff, Storbritannien
- hello@customwicks.co.uk
- customwicks.co.uk
4,7
Fremragende
49 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great choices.
Great choices.
brilliant prices.
very fast safe delivery
recommend customwicks to everyone
19. november 2024
Besvarelse fra Custom Wicks
Thank you for your review, Helen! We’re delighted you enjoyed the variety of options, our competitive pricing, and the fast delivery. Your recommendation of Custom Wicks truly means the world to us, and we’re thrilled to have exceeded your expectations! - Kim, CS
Great packaging and smell
Great packaging, lovely gift and smells amazing!
1. december 2024
Uopfordret anmeldelse
Besvarelse fra Custom Wicks
Thank you for your review, Sapphire! We’re so pleased you enjoyed the thoughtful packaging and that your personalised candle made a perfect gift. It’s wonderful to hear you loved the scent too—we can’t wait to have you try more from our luxury candle collection! 🌟 - Kim, CS
Delivery was quick and the product was…
Delivery was quick and the product was really lovely and worth every penny.
22. november 2024
Besvarelse fra Custom Wicks
Thank you for your wonderful feedback, Hilda! We’re thrilled you were happy with the speedy delivery and delighted to hear you found your hand poured candle worth every penny. We can’t wait to create more beautiful pieces for you in the future! ✨ - Kim, CS
Lovely item
19. november 2024
Besvarelse fra Custom Wicks
Thank you for your kind words, Ms Grant! We’re delighted you loved your personalised candle. - Kim, CS
Loved my personalised candle from…
Loved my personalised candle from custom wicks. We have a baby girl on the way and thought it would be a lovely idea to have her name written on it so we can light it when she comes home. The packaging was also fantastic and eco friendly which is a bonus. The response time from the customer care team was quick and professional. Would definitely recommend!
24. november 2024
Uopfordret anmeldelse
Besvarelse fra Custom Wicks
Thank you for your review, Cara! We’re so pleased our personalised candle could be part of such a special moment for your family. Adding your baby girl’s name is such a thoughtful idea, and we’re honored to have played a small role in this memorable occasion. Your recommendation means the world to us, and congratulations on your growing family! - Kim, CS
Beautifully presented candles that seem…
Beautifully presented candles that seem to last forever!! Also love that they are soy wax which is so much healthier than regular candles and other major companies.
14. november 2024
Uopfordret anmeldelse
Besvarelse fra Custom Wicks
Thank you so much for your feedback, Steve! We’re delighted to hear you appreciated the beautiful presentation and the long-lasting quality of our soya wax candles. - Kim, CS
Loved my personalised candle
Loved my personalised candle! It came fast and really nice packed! Had all this little thoughtful things like the matches in a bottle and personalised message card.
The candle was surprisingly bigger than expected
Love the smell, looking forward for buying more and try more scents.
19. november 2024
Uopfordret anmeldelse
Besvarelse fra Custom Wicks
Thank you for your review, Florina! We’re thrilled you loved your personalised candle and noticed the thoughtful touches—it’s all part of creating a special experience.
It’s great to hear the candle exceeded your expectations in and that you loved the scent. Your feedback means so much to us, and we look forward to serving you again soon. - Kim, CS
The Perfect Customised Candle Gifts!
The Perfect Customised Candle Gifts!
I recently purchased the full set, one of each candle that came beautifully paired with 2 jars of matches, and I’m blown away by the quality, scent and attention to detail on them!
First, the candle itself is stunning. The luxurious design and incredible scent is unmatched to previous candles I’ve tried. The customisation options that are available are a special touch making it a truly unique and personal gift for a special occasion or for someone you love.
The added touch of including these beautiful jars of matches takes this product to the next level. It puts the icing on the cake to create the perfect gift. It’s not only practical but also incredibly stylish!
Packaging was impeccable too. It arrived in a beautifully designed box that made unboxing an experience in itself, ideal for gifting.
Whether you’re looking for a thoughtful gift or a treat for yourself, this candle set is worth every penny. It combines beauty, functionality, and a touch of personalisation that’s hard to find elsewhere. Highly recommend!
Rating: ⭐⭐⭐⭐⭐
9. november 2024
Besvarelse fra Custom Wicks
Thank you so much for your wonderful review, Stu! We’re absolutely delighted to hear how much you loved your Custom Wicks candle and the thoughtful details that made it such a special gift. Your kind words truly mean the world to us, and we’re incredibly grateful for your recommendation. - Kim, CS
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