I placed an order with customloveshop.store and submitted a timely withdrawal (cancellation). Despite multiple attempts to contact the seller, I did not receive a full refund and was only of... Se mere
Virksomheden har svaret
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I purchased a Tshirt size Ladies Large. I received a shirt labeled XL and if was a standard Tshirt NOT a ladies style. I complained more than once, getting the same reply. There are 2 labels in the sh... Se mere
Virksomheden har svaret
I bought two items a bracelet and a cup for farther day and still hasn't arrived after numerous emails and no reply I'm now contacting my bank as fraudulent transaction ***** I have emailed you... Se mere
Virksomheden har svaret
This product is very beautiful. It did take Longer to get to me Then expected. I was nervous that It wouldn't get To me in time for father's day. I did think it was bigger For the price, but it's so c... Se mere
Virksomheden har svaret
1,7
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Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
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Experience with customloveshop.store – Issues with Refund
I placed an order with customloveshop.store and submitted a timely withdrawal (cancellation).
Despite multiple attempts to contact the seller, I did not receive a full refund and was only offered partial refunds (50% and later 70%).
No clear return address was provided, and the seller eventually stopped responding.
Other customers have also reported delayed deliveries and lack of communication.
Based on my experience, I cannot recommend this seller.
UPDATE:
After my original review, the company responded with a message apologizing and asking me to contact them via email to resolve the issue.
I did exactly that and provided all the requested details. However, after reviewing my case, I was simply told that nothing could be done.
This is extremely disappointing, as their public response suggested they wanted to find a solution, but in reality, no help was offered.
I would advise others to be cautious, as the customer service response appears helpful at first but does not actually lead to a resolution.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Customloveshop
Dear Customer,
We’re truly sorry to hear about your experience and the frustration this situation has caused. We want to assure you that it is never our intention for any of our customers to feel unsupported or dissatisfied.
After reviewing your case, we could not locate the follow-up email with the details you mentioned. It’s possible that it did not reach us successfully. To help us resolve this properly, we kindly ask you to resend your order number and relevant information directly to info@customlovestore.com or connect with us via our live chat on the website.
We completely understand how disappointing this has been, and we don’t want any of our customers to suffer through such an experience. Please give us the chance to look into this again. We are committed to assisting you and working toward a fair resolution.
Kind regards,
CustomLoveStore Team
Horrible customer service
I purchased a Tshirt size Ladies Large. I received a shirt labeled XL and if was a standard Tshirt NOT a ladies style. I complained more than once, getting the same reply. There are 2 labels in the shirt, L & EX to assure the correct fit in different countries. WHAT?? they never addressed my specifically listed complaints.
14. september 2025
Uopfordret anmeldelse
Besvarelse fra Customloveshop
Hi Linda,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it must be to receive an item that doesn’t match your expectations, especially after reaching out for support. We’ve looked into our system, but were unable to locate an order under your name or email. We’d love the opportunity to make this right — please contact us at info@customlovestore.com with your order details so we can investigate further and offer a resolution.
Best regards,
CustomLove Support Team
customeloveshop.store - Don't buy from them !!!!
customloveshop.store
DO NOT BUY FROM THIS STORE!!!
We ordered from them a piece of jewelry that was supposed to be given as a special gift. What we received was nothing like the pics in their website. very cheap piece, even the boxing was not the same.
when I contacted their costumer service, they suggested to give us only 20% of our money back even though the product was NOTHING like what we ordered. When I asked again to ship it back and receive a full refund they stopped answering my emails.
This store is a scam !!!
11. juli 2025
Uopfordret anmeldelse
Besvarelse fra Customloveshop
Hi Yaman,
Thank you for sharing your experience, and we’re truly sorry to hear that your order did not meet expectations.
We understand how disappointing it must be to receive a product that feels different from what was advertised, especially when it was intended as a special gift. This is not the experience we want for any of our customers.
We also regret that our communication fell short and that your concerns weren’t fully addressed. We take feedback like this seriously and are actively working to improve both our product quality and customer service.
If you're willing to give us another chance to make things right, please reach out to us at info@customlovestore.com with your order details. We’d appreciate the opportunity to resolve this for you.
Warm regards,
CustomLove Support Team
I order my products in January it's now…
I order my products in January it's now February... I would like my refund and my product since yall are late on the order I should of been had this. This was a gift for valentines and I didn't even get to have it to give them. @customlove
14. januar 2025
Uopfordret anmeldelse
Besvarelse fra Customloveshop
Dear Rakiim,
Thank you for sharing your experience, and we’re truly sorry for the delay and disappointment you’ve faced.
We understand how important timely delivery is — especially for a meaningful occasion like Valentine’s Day — and we deeply regret that your order did not arrive as expected. This is not the experience we strive to provide, and we sincerely apologize for the inconvenience.
If you haven’t already received a resolution, please reach out to us at info@customlovestore.com with your order details. We’d appreciate the opportunity to investigate and make things right for you.
Your feedback is important, and we’re committed to improving our service.
Warm regards,
CustomLove Support Team
Scam company
I ordered several items from the website and only received some of the items much later than I was supposed to being that I paid extra for expedited shipping. I contacted the company several times through email and only got a response once saying they apologize for the delay but their working on it. After receiving the order I realize they charged me for two sweatshirts and only sent one. I emailed for a refund and got no response as of yet this was last year at Christmas. I do not recommend anyone order anything from this company. And the quality of the product was cheap and not worth what I paid.
30. december 2024
Uopfordret anmeldelse
Besvarelse fra Customloveshop
Hi VC,
Thank you for sharing your experience. We are truly sorry for the frustration and disappointment you’ve encountered.
We understand how upsetting it is to receive only part of your order, especially after paying for expedited shipping and expecting it in time for the holidays. It’s also unacceptable that your follow-up emails went unanswered and that you were charged for two sweatshirts but only received one. We sincerely apologize for the lack of communication and the quality concerns you’ve raised.
We’ve checked our system, but were unable to locate an order under your name. To help us resolve this issue properly, please contact us at info@customlovestore.com with your order details. We’d appreciate the opportunity to investigate further and make things right.
Your feedback is important to us, and we’re committed to improving both our service and product quality.
Warm regards,
CustomLove Support Team
I placed an order December 5 of two of…
I placed an order December 5 of two of the sweaters you can get embroidered and I have emailed countless times and still have not received any update on my order and it it currently January 8 and yet nothing, My order was supposed to be a gift and I was unable to give it to them. @customlove where is my order
8. januar 2025
Uopfordret anmeldelse
Besvarelse fra Customloveshop
Dear Alexus,
Thank you for sharing your experience, and we’re truly sorry for the delay and lack of communication you’ve encountered.
We understand how frustrating it must be to place an order on December 5, especially for embroidered sweaters meant as a gift, and still not receive any updates by January 8 despite multiple emails. Missing the opportunity to give your gift is deeply disappointing, and we sincerely apologize for the inconvenience this has caused.
This is not the level of service we aim to provide, and we regret that your concerns weren’t addressed on time. We’d love the opportunity to make this right. If you could please reach out to us at info@customlovestore.com with your order details, we’ll prioritize your case and work toward a resolution.
Your feedback is incredibly important, and we’re committed to improving our communication and fulfillment processes.
Best regards,
CustomLove Support Team
I ordered the bracelets for me and my…
I ordered the bracelets for me and my friend I bought express shipping and Ir has been 30 days and I received no tracking number and I wrote many emails with no response
8. december 2024
Uopfordret anmeldelse
Besvarelse fra Customloveshop
Hi Evan,
Thank you for sharing your experience. We are truly sorry for the frustration and lack of communication you've encountered.
We understand how disappointing it is to wait over 30 days for an order, especially after paying for express shipping, and not receiving a tracking number or timely responses to your emails. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused.
We’d love the opportunity to make this right. If you could please reach out to us at info@customlovestore.com with your order details, we’ll prioritize your case and ensure you receive the support and resolution you deserve.
Your feedback is important to us, and we’re committed to improving both our responsiveness and delivery experience.
Best regards,
CustomLove Support Team
Contacted the email for support no…
Contacted the email for support no answer I also have not revived my order number or anything when I purchased a bracelet very upset where is my money
9. december 2024
Uopfordret anmeldelse
Besvarelse fra Customloveshop
Dear Keegan,
Thank you for bringing this to our attention, and we’re truly sorry for the distress and confusion you’ve experienced.
We understand how upsetting it is to make a purchase, especially something as meaningful as a bracelet, and not receive an order confirmation or timely support. Not receiving your order number or a response after reaching out is unacceptable, and we sincerely apologize for the lack of communication.
We’d like to urgently look into this and ensure your concerns are resolved. Please contact us at info@customlovestore.com with the name and email used at checkout so we can locate your order and provide a solution. We are committed to making this right and ensuring you receive either your product or a full refund.
Your experience matters to us, and we appreciate the opportunity to improve.
Best regards,
CustomLove Support Team
After 5 months still no product
I ordered an custom canvas from this company on July 26th. It is now December 9th and with many attempts to reach this company through email (only way to contact them) I've gotten no response and still no item. Very disappointed and now I have no product or way to get my money back. DO NOT ORDER from them
9. december 2024
Uopfordret anmeldelse
Besvarelse fra Customloveshop
Hi Jannon,
Thank you for taking the time to share your experience, and we’re deeply sorry for the prolonged delay and lack of communication you’ve faced.
Waiting over five months for a custom canvas, especially after multiple attempts to reach us with no response, is completely unacceptable, and we sincerely regret the frustration and disappointment this has caused. We understand how upsetting it is to feel unheard and without a clear path to resolution, and we take your concerns very seriously.
This is not the experience we want for any of our customers, and we’re committed to making it right. If you're willing to allow us to resolve this, please contact us at info@customlovestore.com with your order details. We’ll prioritize your case and work toward a fair and timely solution.
Kind regards,
CustomLove Support Team
Did not receive and no communication
Placed an order on 11/17. Have yet to get an update or response from them. I have sent two emails requesting an update. I doubt I will get the order, but im giving until the end of this week before I dispute the charges with my bank.
17. november 2024
Uopfordret anmeldelse
Besvarelse fra Customloveshop
Hi Jimmie,
Thank you for sharing your experience, and we’re truly sorry for the lack of communication and the delay in your order.
We understand how frustrating it is to place an order on November 17 and still not receive any updates or responses after multiple follow-up emails. It’s especially concerning when you're left uncertain about whether your order will arrive, and we sincerely apologize for the stress and inconvenience this has caused.
This is not the level of service we aim to provide, and we want to make things right. Please reach out to us at info@customlovestore.com with your order details so we can urgently investigate and provide a resolution before you feel the need to escalate further.
Your feedback is important, and we’re committed to restoring your trust.
Kind regards,
CustomLove Support Team
I have not received my order
I have not received my order, and now feel uncomfortable with the personal pictures they have received to print on the item.
They have stoped responding to my mails, so I doubt I will receive any of my money back either.
1. november 2024
Uopfordret anmeldelse
Besvarelse fra Customloveshop
Hi Simone,
Thank you for sharing your experience. We are truly sorry for the distress and lack of communication you've encountered.
We understand how concerning it is not to receive your order, especially when it involves personal photos intended for a custom item. Your discomfort is completely valid, and we deeply regret that our lack of response has left you feeling uncertain about both your order and your refund.
This is not the experience we want for any of our customers, and we sincerely apologize for the frustration caused. If you're willing to allow us to resolve this, please contact us at info@customlovestore.com with your order details. We’ll treat your case with urgency and care.
Your feedback is important, and we’re committed to restoring your trust.
Warm regards,
CustomLove Support Team
I ordered a bracelet…
I ordered a bracelet for my partner in may, still haven't received it 5 months later, have sent numerous emails with no reply for 2 months now, would like my money back 😤 update I now have received my order, thank you trust pilt x
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra Customloveshop
Hey Emma,
we are very sorry to hear that! Can you please contact our customer service with your order number so we can resolve your matter as soon as possible.
We hope to hear from you soon!
Bought an embroidered sweater, but I doubt I'll ever receive it
Customer Service is terrible. 24 hrs? more like 1 hour per day
and there's no phone number.
This company likely just paid google to be sponsored and have their ads thrown in our face. Probably because they couldn't get to the top of the page with the level of services they "provide"
I ordered an embroidered sweater earlier this month and it's well past the "... 5-10 days to the intricate handcrafting of your creation, meticulously attending to each detail to achieve flawless finishes..."
I ordered my sweater on October 6th, tracking still shows "partially ready" as if NO PROGRESS HAS BEEN MADE.
DO NOT BUY FROM THIS COMPANY THEY ARE LIKELY A SCAM. If they aren't a scam, then they're just bad at their jobs and do you really want to be giving a company like that your hard earned money?
I certainly am never buying from this storefront again, and will spread the word of their predatory business practices.
4. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Customloveshop
Hello Jamps,
We are very sorry to hear that you are not happy with your experience with us!
Please get in touch with our customer support including your order number so we can resolve your matter as soon as possible!
Bought a sweatshirt for my husband
Bought a sweatshirt for my husband, A 2x is a women's large. Obviously Asian sizes
The quality is terrible for a $65 sweatshirt. Will never buy anything else from them.
19. september 2024
Uopfordret anmeldelse
Besvarelse fra Customloveshop
We are truly sorry to hear that you are not satisfied with your purchase. This is certainly not up to our standards, and we sincerely apologize for the inconvenience.
Please reach out to our customer service team so we can offer you a replacement or a full refund. We would love the opportunity to make this right for you.
Thank you for your understanding!
This is a scam!!
This is a scam!!! I paid $90 for a blanket. It took a month to get it and the quality was awful! I couldn't even see our picture. I contacted their "customer service" and have never heard back. Don't shop here!!!!!
13. september 2024
Uopfordret anmeldelse
Besvarelse fra Customloveshop
We are truly sorry to hear about your experience and the disappointment with your order. This is not the level of quality or service we strive to provide.
We would like the opportunity to make this right for you. Please contact us directly at info@customlovestore.com with your order details so our team can review the issue and assist you promptly.
We sincerely apologize for the inconvenience and frustration caused, and we appreciate you bringing this to our attention.
Warm regards,
CustomLove Support Team
Total scam!
I placed an order on July 30, and it said it was shipped on Aug 2 with a tracking number and no updates or movement of the oackage ever since. I tried emailing them more than a week ago, no response either. I want my money back. Total scam!!
30. juli 2024
Uopfordret anmeldelse
I ordered a glitter rose bouquet for my…
I ordered a glitter rose bouquet for my wife for our anniversary and even though it took a long time to arrive I wasn't upset. But then when it came it was just some roses in a box that I had to assemble myself with absolutely no instructions on how to do it, and now I have know idea why it would take over 3 weeks to get to me. I was grossly disappointed in my purchase. I could have just ordered a regular bouquet of flowers and had them delivered on time for our anniversary. I wouldn't recommend ordering from this website. It wouldn't have been so bad if they at least gave me instructions on how to wrap the bouquet but now I have to figure out how to wrap this and give to my wife. If I could have given 0 stars I would have but I had to give at least 1.
26. august 2024
Uopfordret anmeldelse
Besvarelse fra Customloveshop
Hello,
please get in touch with our customer support at: info@customlovestore.com - we will prepare a video on how to wrap your rose bouquet and do anything to make your experience satisfying!
Best Regards.
I bought two items a bracelet and a cup…
I bought two items a bracelet and a cup for farther day and still hasn't arrived after numerous emails and no reply I'm now contacting my bank as fraudulent transaction
***** I have emailed you numerous times and you haven't replied********
@customelove WERE IS MY REPLY AND MY ITEMS
8. juni 2024
Uopfordret anmeldelse
Besvarelse fra Customloveshop
Hello there,
please contact us via: info@customlovestore.com - customer satisfaction is our main priority and we would love to help you with your issue!
With Kind Regards.
scam website
This seems to be a scam website. I ordered something for Father's Day and never received an email confirmation and when I went back on to inquire with customer service and send another email, I also never received any response, but they took my money of course. Scam.
12. juni 2024
Uopfordret anmeldelse
Besvarelse fra Customloveshop
Hello there,
please contact us via: info@customlovestore.com - customer satisfaction is our main priority and we would love to help you with your issue!
With Kind Regards.
So cute
This product is very beautiful. It did take Longer to get to me Then expected. I was nervous that It wouldn't get To me in time for father's day. I did think it was bigger For the price, but it's so cute and able to fit on a desk Without having to move everything Around to make it fit. For how late it took. They could have wrapped it in gift wrap but I got it the day before Father's Day. Which led me to half to get packaging for the gift other than that good quality, I'm waiting for Dad to open it so we can light it up
14. juni 2024
Uopfordret anmeldelse
Besvarelse fra Customloveshop
Thank you so much for sharing your feedback. We’re delighted to hear that you found the product beautiful and of good quality, though we sincerely apologize for the delay in delivery and the inconvenience it caused with gift packaging.
We truly appreciate your patience and understanding, and we’re glad it arrived just in time for Father’s Day. We hope your dad enjoys lighting it up and that it brings joy to your celebration.
Warm regards,
CustomLove Support Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.