AMAZING customer service!!! All communication was replied to within a day. I had a birthday dinner and coming up on short notice and they were able to change the address and overnight my shoes! highly... Se mere
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Se, hvad kunderne siger
I spent over a month waiting for a pre-order of some shoes. The company does not issue refunds even if it's a month long delay on their end. The shoes are not worth the price or the wait time. I wou... Se mere
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The most insanely unhelpful customer service and horrible company to deal with. Their return policy and refusal to have any sort of customer service AND threaten legal action if you attempt to resolve... Se mere
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I ordered the Goldie Clear Drip Chandelier Open Toe Mules for my birthday and they're honestly the most gorgeous shoes I've ever seen! They arrived within 2 days of me ordering them, which was great c... Se mere
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AMAZING customer service!!
AMAZING customer service!!! All communication was replied to within a day. I had a birthday dinner and coming up on short notice and they were able to change the address and overnight my shoes! highly recommend!
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
Hi Savannah, Thank you so much for your kind review! So happy we could get the shoes to you in time! 🩷
Never Received Item
I spent over a month waiting for a pre-order of some shoes. The company does not issue refunds even if it's a month long delay on their end. The shoes are not worth the price or the wait time. I would advise to purchase from an actual luxury brand.
Update: How the hell are you going to tell me I received something when I know I didn't. You don't even know who I am and you typed a response like your so sure. You have a nasty spirt about you and how you handle your business. The shoes are cheap and can be found on Aliexpress. They're not worth $30 if you ask me. You also have the wrong pre-order dates listed. If it was right it wouldn't have been delayed multiple times.
After contacting the company multiple times with no response, the decided to ship out the item that was delayed 3 weeks after I told them I wanted a refund. I filed a chargeback and they're aware of it. Why would you still ship out the item? They also stop responding to my emails.
3. maj 2026
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
Hi Jan,
We’d first like to clarify that the title of your review, “Never received item,” does not align with the content of your review, which discusses the shoes you did in fact receive.
If there had been an issue with delivery, we encourage customers to contact our support team directly so we can help resolve it. For example, if an order is delayed due to a pre-order timeline, we can provide updates, and if a shipment is lost in transit, we can open an insurance claim. Posting a review without first reaching out unfortunately does not allow us the opportunity to assist.
The pre-order timing was clearly stated on the product page as well as at checkout, so the fulfillment timeline should not have come as a surprise.
Our return policy, including our “no refunds” policy, is also clearly outlined on our Returns page (where it is reiterated multiple times for clarity) and on our FAQ page.
As for your comments on pricing, value is subjective. This particular style has been our best-selling shoe for the past three years, and we stand behind its quality and design. All our shoes are deisgned in house and manufactured by our own factory. Nothing is from ali express or any other third party. If you prefer an aliexpress knock off, you are welcome to purchase those in the future.
We understand it may not have been the right fit for you, and we wish you the best in finding a brand that better aligns with your preferences.
I’m extremely disappointed with my…
I’m extremely disappointed with my experience.
Before purchasing, I reached out for sizing guidance to avoid issues since the company does not offer refunds. I followed their recommendation and ordered accordingly.
When the shoes arrived, the ankle strap would not stay secured and the heel felt unstable, making them unsafe to wear. This was not a matter of preference or fit—this pair appeared defective.
When I contacted customer service, my concerns were dismissed and repeatedly reframed as a “fit issue.” I was told a refund was not an option and was only offered store credit or an exchange. At one point, it was even implied that I was attempting to bypass their policy, which I found both inappropriate and unprofessional—especially given that I was returning the item and not attempting to keep it.
I made a good faith effort to purchase correctly and to resolve the issue directly, but the response I received was disappointing. Based on both the product quality and the handling of this situation, I would not purchase from this company again.
Updated to add:
Thank you for your response, but I’d like to clarify a few points.
Yes, I reached out prior to purchasing and followed your sizing recommendation in good faith to avoid issues, especially given your no-refund policy.
However, this situation is not about fit. The ankle strap does not stay secured and the heel is unstable, making the shoes unsafe to wear. That is the issue I reported from the beginning.
While I understand your policy, policies do not change the fact that a defective or unsafe item was received. I also want to address the tone of the communication I received, which included implications that I may have been attempting to bypass your policy. That was both inaccurate and unprofessional, particularly given that I was returning the item.
I made every effort to resolve this directly and reasonably. Unfortunately, the response focused more on policy than on addressing the actual issue. Given the quality concerns and the way this situation was handled, I am not comfortable accepting an exchange or store credit, as I do not wish to make another purchase.
I will allow others to form their own conclusions based on both the product experience and how this situation was handled. You all are very combative with all
Of your negative reviews which says a lot.
25. april 2026
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
Hi Javae,
We’d like to clarify several inaccuracies in this review.
You contacted us prior to placing your order, and we provided sizing guidance and informed you that exchanges are always available if needed. Our return policy is also clearly posted on our website, with “no refunds” stated multiple times for clarity.
After receiving your order, you reached out claiming the shoes were defective, specifically noting issues with the strap and heel stability. We responded promptly and provided a prepaid return label so the item could be inspected. At that time, no photos were provided, and the item had not yet been returned.
When a defect is claimed, we require the item to be returned so it can be evaluated. This style has sold in high volume over an extended period without similar feedback, which suggests the issue may be either an isolated case or related to individual fit. In either scenario, we offered appropriate resolutions in line with our policy, including an exchange for the same style, an exchange for a different style, or store credit.
Despite these options, you continued to request a refund, which is not part of our policy, and indicated an intent to pursue a chargeback before the return was completed.
We stand by the resolutions offered and the service provided, which were consistent with our stated policies and standard practices.
I took a chance on this brand and…
I took a chance on this brand and ordered two styles, the Gia mule and the Ford mule, both in my usual size 7.5. The length was correct in both pairs, but they were cut noticeably wide. When walking, I stepped out of the shoes. I do not typically need narrow sizing and have never had this issue before, so the fit was unexpected.
I understand the company has a return policy. My concern is not that a policy exists, but that the no-refund policy is not clearly communicated at the point of purchase. To find that refunds are not offered, you have to scroll to the bottom of the website and open the full return policy. There is no clear disclosure on the product page or at checkout stating that purchases are exchange or store credit only. The “Free returns” banner across the top of the site makes this even more confusing.
When I raised this concern, I received the following response: “You’re absolutely entitled to share your experience as you see fit, even if the way you choose to do that is to place blame on us for you not reading the return policy.” That felt dismissive rather than solution-oriented.
Policies that are difficult to find and rigid responses to reasonable concerns can leave the impression that immediate sales are prioritized over long-term customer satisfaction and repeat business. For a newer brand at this price point, transparency and flexibility go a long way in building trust.
The shoes are visually beautiful, and I genuinely wanted them to work. However, between the unexpectedly wide fit and the lack of upfront clarity around refunds, I would encourage future buyers to carefully review sizing and return details before purchasing.
1. marts 2026
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
Hi Dallas,
We’re sorry the shoes weren’t the right fit for you. They do not run wide; as you mentioned in your emails to us, your foot is narrow. In your initial email, you also acknowledged that you had not reviewed our return policy prior to ordering and asked whether we could make an exception. While we’re not able to offer refunds due to the nature of our business model, we did spend time assisting you in finding an alternative style that may better suit a narrow foot, especially after you told us how beautiful the shoes are and that you would appreciate our assistance. This level of hands-on customer support is typically reserved for high-end brands charging significantly more than the $164 you paid, yet we still took the time to personally assist you.
For clarity, our return policy is listed on our Returns page, accessible through the footer of our website, which is where online brands customarily place their policies. In addition, the “NO REFUNDS” policy is stated no fewer than five times in clear language and capital letters to ensure it stands out within the policy. While we understand that not every policy will work for every customer, we do our best to make ours transparent prior to purchase. It is also posted on our FAQs page and reiterated in the two emails sent when you request a return.
While you have chosen to publicly blame us, your first email to us did acknowledge that you had not read the return policy before ordering.
We genuinely try to support our customers and provide guidance when sizing questions arise. We’re sorry this experience did not meet your expectations, and we wish you the best in finding a style that works well for you.
Great customer service
Great customer service! I got my shoes in time for a super special event!
23. februar 2026
Uopfordret anmeldelse
Personal & Relatable
I don’t usually leave reviews, but this brand truly deserves one.
I’ve purchased from them multiple times and the quality is always incredible, beautiful, comfortable heels that constantly get compliments. As someone who’s very picky with shoes, that says everything.
This time, I needed a pair for a wedding and had to exchange sizes. Their customer service was outstanding, responsive, kind, and incredibly helpful throughout the entire process. They even went out of their way to arrange a local pickup so I’d have my shoes in time for the wedding.
Between the quality of the shoes and the exceptional customer service, I’ll continue to recommend this brand to friends and family without hesitation.
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
Salimata! Thank you so much for the kind words. I am so happy we could get you the shoes in time for your event. 🩷
They accused me of “friendly fraud”…
They accused me of “friendly fraud” after I returned their shoes and was waiting for the refund.
At first, when I just received the shoes, I asked for the bigger size, and they were fine with that. But then I decided to wear them for 30 minutes straight on my carpet. I had rash on my skin because of the toxicity of their materials, so I sent the shoes back.
Now they have a new pair of shoes and my money. I'm working with a bank on a dispute.
By the way, for $200 you can buy good quality leather shoes in Europe.
I do not recommend them - neither their product due to toxic low-quality or their customer service.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
Hi Sofia,
At this time, we’re unable to locate a customer under this name in our system, which means we cannot verify the validity of your claim. If your purchase was made under a different name or email address, please provide that information so we can review it accurately.
That said, several statements in your message are incorrect and require clarification.
We do not accept returns without issuing a store credit. If we had received and accepted your return, a store credit would have been issued. The claim that we are holding both your shoes and your money is therefore false.
Initiating a chargeback for the purpose of bypassing an established store policy is defined by card networks as “friendly fraud.” If a chargeback has been opened, all related correspondence and documentation will be submitted to your bank for review.
Your statements are also internally inconsistent. You indicate that you received the shoes and requested a larger size, and later claim the shoes were “too toxic to wear.” Please clarify what specific material you are alleging is toxic, as our materials are clearly disclosed and compliant with applicable standards.
Lastly, if any purchase was made within the past two months, the total paid would not have been $200, as we have been running a storewide sale during that period with pricing at $146. This further suggests that key details in your claim are inaccurate.
Due to the number of discrepancies — including the name used — we are confident that any chargeback review will be resolved in our favor, as has been the case when customers attempt to circumvent clearly stated store policies.
Shoes are HORRIBLE quality
Shoes are HORRIBLE quality, poorly made and look SUPER cheap. They look like they came from SHEIN for $40 and they are sold for $200! For that reason they don’t accept returns. The sizing is also way off. When you leave a negative review on their website, they delete it and just keep the 5 star reviews.
What a scam of a company smh
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
We’re truly sorry to hear that this was your experience, as it does not reflect the feedback we receive from the vast majority of our customers.
The style referenced here is one of our best-selling designs and we have received consistent positive feedback regarding both quality and construction. We stand behind the craftsmanship of our products.
To clarify a few important points:
We do not delete or edit reviews on our website. Reviews are collected through a third-party platform and cannot be altered by our team.
We also have no ability to edit or remove reviews on Trustpilot.
At no point did this reviewer contact our customer service team to raise concerns or allow us the opportunity to help resolve the issue.
Our return policy is clearly posted prior to purchase. We offer returns for store credit, which do not expire and can be used at any time. This policy is standard for many independent brands and is communicated transparently before checkout.
We always encourage customers to reach out directly so we can assist, troubleshoot sizing, or help find a solution. We are committed to fair policies, honest communication, and the long-term satisfaction of our customers.
I made a terrible mess of things after…
I made a terrible mess of things after placing an order for 1 pair of shoes vs the 2 I thought I was buying. I quickly emailed them hoping to get both shipped at one time for the one shipping cost. My issue was the email I sent made it sound like I don’t want my original order. After a couple email they quickly fixed things for me and BOTH shoes shipped out. So grateful they helped me. I have 5 pairs of their shoes and continue to share with friends bc they are extremely comfortable. Thank you!
12. december 2025
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
Hi Elizabeth! Thank you so much for your review. I'm so glad we could help sort things out and get the shoes to you! 🩷
Be warned
Uncomfortable
HORRIBLE Customer Service!!!
They try to keep your $ and make all kinds of threats, if you dont play along with their rules.
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
Hello! Since you have not posted your name or order number we can not look into your claim specifically, but we’re genuinely sorry to hear you didn’t have a positive experience. We always want our customers to love their shoes and feel taken care of.
That said, we do follow a clear and publicly-posted return policy, and we never “keep” anyone’s money outside of those guidelines. We also don’t threaten customers — we simply explain the steps required to safely process returns and protect both parties, especially in cases where chargebacks are mentioned.
If you’d like us to take another look at your order or clarify anything, our team would be more than happy to help. Please reach out to us directly so we can resolve this properly.
Gorgeous Shoes, Great Customer Service
I ordered the Goldie Clear Drip Chandelier Open Toe Mules for my birthday and they're honestly the most gorgeous shoes I've ever seen! They arrived within 2 days of me ordering them, which was great considering I needed them for this weekend. Unfortunately, they were uncomfortable around my toebox. I emailed customer service and asked if there was any way I could do a time-sensitive exchange for another pair, and got a super quick reply. She was quick, communicative, kind and suuuuper efficient. Thanks to her, I'll have my new heels in time for my birthday. I can't wait! Thanks so much!
26. november 2025
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
HI Ana! So happy we could help resolve your issue in a timely manner and get you something you weree satisfied with and would enjoy! Thank you for the kidn review! 🩷
Cult of Coquette went above and beyond…
Cult of Coquette went above and beyond with customer service!
I placed the pre-order mid October with a shipment date of October 31st. However, October 31st passed and I noticed it had not shipped out. I reached out and asked what was the possibility of the shoes being delivered by at least November 7th because I had my birthday party and really wanted to wear these heels. The team went above and beyond and tracked the shipment that was coming in, expedited my order and I was able to receive the heels just in time for my party! What a birthday miracle.
The shoe was the Goldie Clear Drip Chandelier Open Toe Mules 100 mm. The cutest cinderella heels. Can't wait to order another pair!
7. november 2025
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
Alison, Thank you for taking the time to review. While there are sometimes unexpected delays, we are so happy you were understanding and we were able to still get these to you in time! Hope you had an amazing birthday! ❤️
Really bad
I came across this brand online and was really excited to buy a pair of their shoes. Unfortunately, my experience has been extremely disappointing.
Before purchasing, I read their policy and realized they don’t accept returns — they only offer a store credit that you can use again on their website. I’m now on my fourth return, and I still haven’t been able to find a pair that fits me properly. I’ve never had this kind of issue with any other brand.
Their size charts are totally inaccurate and misleading. They don’t offer half sizes in the larger sizes, and I’m between an 8 and a 9, so I really need an 8.5 or something close. Every pair I’ve tried is either too tight or too loose. I’ve reached out to customer service, but they haven’t been helpful at all. Honestly, I don’t even know how many more returns I’ll have to go through to find a pair that fits.
On top of that, the quality of the shoes is very poor — cheap materials, bad finishing, and nothing special about the design. They’re simply overpriced shoes that don’t live up to the hype.
I absolutely do not recommend buying from this brand.
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
We’re sorry to hear you haven’t found your perfect fit yet. As you mentioned, our return policy is clearly stated and offers store credit rather than refunds, which all customers agree to before purchasing. We understand that sizing can vary depending on style and personal preference and our team has tried to help you exchange multiple times to find the right fit. We disagree that the sizing notes are inaccurate. You mentioned you have never had this issue with another brand, similarly we have never had any issue with our sizing notes or another customer needing to make this many returns.
We realize not every style will work for everyone. We appreciate you sharing your feedback and wish you the best in finding a brand that suits your preferences.
I don’t normally write reviews but I…
I don’t normally write reviews but I had such a great experience with this company. I got my order fast, the shoes looked exactly like the advertisement and the best part was the quality and how comfortable they are. Will definitely order from them again!!!
29. september 2025
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
Hello! Thank you so much for your kind review! Hope you love your shoes! 🖤
Paid over $200 for shoes that arrived…
Paid over $200 for shoes that arrived with toe marks!! The company offered a $25 gift card and told me to clean them myself. Not impressed. They blocked me off instagram because I commented say exactly this hahahahaha this company is going to fail so hard. Just watch. Karma is a b***h!!
Response - The fact that your company had to write a full essay to defend sending out filthy shoes says it all. Instead of admitting you sold a used pair as “brand new,” you chose to gaslight and lie publicly — even stooping low enough to mention my mental health. That’s not just unprofessional, it’s vile.
No “quality check” leaves toe marks. Stop insulting people’s intelligence. You can dress it up however you want, but every excuse you wrote screams guilt and desperation.
You call this “extensively documented”? Perfect — because I have the same documentation, and it proves exactly what you’re denying. Try spinning it all you want, but your reviews speak louder than your rehearsed PR statement.
Maybe if you put half the energy you spend arguing with customers into actual quality control, you wouldn’t be drowning in negative reviews. Shameful company.
11. oktober 2025
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
We take customer concerns seriously, and this situation has been extensively documented.
This customer was offered multiple resolutions — including a free exchange and a $25 gift card — both of which she declined. The shoes sent were brand new and unworn. The only visible marks she referenced were light impressions that can occur from handling with her own fingers (the material is a reflective mirror like finish which shows fingerpritns/toe prints easily) or brief try-ons during standard quality checks.
She later claimed a “severe OCD” issue and that she was getting married within days, yet continued sending aggressive emails and posting online for hours instead of accepting one of the solutions we provided even after we told her the matter is closed and the options have been laid out.
We responded promptly to every message, usually in 10 min or less, yet she claimed we were not handling this urgently enough. We offered courtesy options well beyond our written policy, and remained professional throughout. Unfortunately, when a customer refuses all reasonable resolutions and begins harassing our staff and posting false statements, we will not continue to engage.
The customer has been relentlessly leaving reviews and emailing for 6 hours.
All correspondence and photos have been documented. Our record shows this claim has been fully addressed and closed.
Never got my shoes
Never got my shoes. Contacted them, and they were unresponsive and unhelpful.
Quality is Target level, and their CEO is not a good person. Look her up.
13. maj 2025
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
Hello,
We’re sorry to read this review. Since you haven’t provided your contact information or order details, we’re unable to verify your purchase or look into your concerns. What we can confirm is that all customer emails have been responded to and the only outstanding orders at this time are clearly marked pre-orders.
Your review is particularly strange because you first say you never got the shoes then say the quality is "target level". So it sounds like you did in fact receieve your shoes.
We take both our products and our customer service seriously, and we encourage anyone with questions to reach out to us directly so we can help. As for our founder, we’re confident that a quick search will show there’s no basis to the claim made here.
This review unfortunately appears baseless, but if you are a genuine customer, please reach out with your order number so we can assist you right away.
—Cult of Coquette
very uncomfortable shoes and they have…
very uncomfortable shoes and they have a NO refund policy
21. august 2025
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
Hi Janet,
Thank you for sharing your feedback. We’re sorry to hear that the fit of the shoes didn’t work for you. Comfort can vary depending on individual foot shape, and while many customers find this style works well for them, we understand it may not be the right fit for everyone, which why we offer free returns and have customer care availabel to help you with choosing a shoe that fits your needs for style and comfort.
Regarding our return policy — it is clearly stated on our website that we do not offer refunds and instead provide store credit for returns. This policy helps us operate sustainably as a small independent brand. We realize this may not be as flexible as larger retailers, but it allows us to continue producing our collections responsibly.
We truly appreciate you giving our brand a try, and your feedback is important to us as we continue to grow.
— Cult of Coquette
I have purchased more than a few pairs…
I have purchased more than a few pairs of shoes and each and every time my experience has been wonderful. Everything from returns to questions/suggestions on sizing. Highly recommended and did I mention how stunning they are!
9. juni 2025
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
Hi Larrinda! Thank you so much for the lovely review and for being such a long time, loyal customer! We appreciate you so much! ❤️
Shady business practice
Shoe size runs a full 1.5 sizes small, with their horrendous return policy (i.e. you can’t return only store credit) it makes it super shady. You’re basically locked in. I didn’t realize they would not except returns (it’s 2025 after all - most small brands charge a modest return fee at least like $5 but no one is store credit only these days) so when I realized the shoe was way too small and I needed them for an event I swiftly purchased the larger size thinking I would get refunded for the 2 pairs that were too small. Now I’m stuck with 4 shoes worth of credits to this company. Ugh.
1. juni 2025
Uopfordret anmeldelse
Besvarelse fra cultofcoquette.com
We’re sorry to hear you had a frustrating experience. We understand how stressful it can be when sizing doesn’t work out, which us why we offer free returns for exchange or store credit.
Some styles run slightly small, but we always note this on the product page. We're also always happy to assist with fit questions to help you order confidently the first time.
As for our return policy, we’re a small, independent brand that produces limited quantities and does not mass manufacture. Because of this, we offer store credit or exchanges rather than refunds, a policy clearly stated at checkout and in our FAQs. This allows us to avoid excessive inventory loss and helps ensure that more customers have access to our limited sizing runs.
We specifically have this policy in place to discourage bulk ordering with the intent to return, which can pull multiple pairs out of circulation and cause other customers to miss out. We understand your intention wasn’t to misuse the system, but that scenario is exactly what we try to prevent with our current structure.
If you’d like help using your credit or picking styles you’ll love, please reach out, we’re happy to assist.
Besvarelse fra cultofcoquette.com
Thank you so much for the lovely review! ❤️
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