Terrible customer service, and items are mass produced and drop shipped from China. Not the “custom made” shop they claim to be. I ordered a dice & box & necklace set, and they didn’t ship the necklac... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The dices and necklace were perfect and arrived in a timely manner. I was really happy that CrystalMaggie was able to ship items to the US when many shops abroad have halted parcel shipping services... Se mere
I recently got into DND and knew I would want a special dice set and this one was perfect! It’s beautiful and elegant and I feel like it can work with any character you play. Not to mention the custom... Se mere
As an avid Gamer (both Tabletop and Digital) I recommend Crystal Maggie. The products I got are well made (even the minor defect box I ordered). Everything was well packaged and was delivered in a ver... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Make Magic Happen
Kontaktoplysninger
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They were very kind and responsive...
They were very kind and responsive when I reached out to ask why an order was late. When the order did arrive, the dice weren't of the quality I was expecting, but that is another matter. Their customer service has been very good about answering their emails, being honest, and helpful.
quick accurate to listing
Order came fairly quick and was exactly as pictured in the site.
Great Dice!!!
I have recently got into D&D and love every bit of it! Which inevitably lead me to have a dice addiction. I'm not proud I can admit it. Anyway, with this new found need to get dice I found CrystalMaggie selling a very unique set of D20s. They look exactly as the do on the website and they arrived well packaged and with no hassle at all for me. Tracking was provided and was accurate. I'm a very happy nerd!
Nice dice
Nice dice and look like the pictures. Took a little while to come but not a major issue
Good quality, color very off
Dice are a good quality but are not anything close to the coloration shown on the display images.
Poor quality control
Dice were delivered 2 months after placing the order. Communication was sketchy, but workable. When dice arrived, the gold flake was settled to one side on nearly all of the dice so that when some numbers are rolled, you can't see the flake at all. I was told this is common. I was offered a partial refund to keep the dice or a full refund if I return them at my expense. The other set I ordered did not have the flake, and seemed fine. My daughter did not want to wait another 2 months for a replacement. The anticipation of the dice with the long wait, and poor quality control lead to my rating.
If you need customer service, use the chat and you should get an email response. That email will have a link to the chat, so save it and check back periodically for a response. I did not get notified of communication outside of the initial email.
Purchased die
I bought a die as a present. It was exactly as described and looks great.
I ordered dice 17 days ago
I ordered dice 17 days ago, and nothing has arrived. When I track it, it appears to be sitting in Homer Glen, IL at a "partner facility." It's been there for 6 days with no movement whatsoever. I have a USPS tracking number, but the partner facility has not delivered it to the USPS yet. It's ridiculous how long it is taking.
No communication, long delays
There was a problem with manufacturing the dice, so there was a large delay. Unfortunately I wasn't told this. Had to keep chasing it up and kept being told it would be another week until delivery. After 5 weeks I asked for my money back. Unfortunately this could have been avoided if I was just told what was happening in the first place.
No Quality Control
The dice are mostly nice enough. However, for what you're paying for each, you would expect there would be some sort of quality control. Two of the dice I ordered had colors/materials sunk to just one corner and nowhere else. Another one had scratches all over, a deep gouge, and missing paint in the numbers. Pretty disappointed as they were supposed to be gifts.
The dice are amazing feel great to roll
One dice was damaged but they offered…
One dice was damaged but they offered an replacement. Quick and friendly customer support.
Gorgeous Dice!
Took a little time due to shipping, but the dice I ordered are perfect! They're a gift for one of my GM's, and he loves them. They're high-quality and gorgeous. Thank you!
Poor quality.
the ink separated in the liquid core d20 and dried, the sets look nothing like they're advertised.
Friendly service despite this issue, gave me a $5 discount to keep my order.
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